Acronis Cyber Protect Cloud vs. VMware Site Recovery (DRaaS)

The services are easy to learn and manage. The support team is very competent and resolves my issues that come s up easily. As a business partner, they are proactive in offering solutions and help to improve what we are doing. They are always there for engineering solutions that we are not sure how to do.

VMware Business Continuity & Disaster Recovery tools are well suited for customers who are heavily integrated with vSphere and VMs for their on-premises data centers today. VMware Cloud on AWS is great for customers who do not have DR sites and want to leverage the public cloud to build a DR site on demand quickly.

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• Local backup to local encrypted and protected hard drives
• Cloud backups of files, folders, or entire machines
• Vulnerability assessment of systems
• Antivirus and content filtering
• Remote control of systems
• Integration with Connectwise and other RMM and MSP tools
• Replacement that's better than Dropbox or Google drive

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• Integration with VMware environments
• Simple to use for current VMware admins

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• The website is pretty slow and will kick you off sometimes. I know they are working on this. For now, this is the biggest problem we have with Acronis.
• Their support team isn't great. It can take a while to get an issue resolved, although issues do not happen frequently.

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• vSphere replication not as feature rich as storage replication
• Third party software necessary if looking into public cloud

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They recently raised the pricing for backup usage and our price has nearly doubled. It is still lower than some other vendors, but we might review other options before renewing next year.

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The platform is quite intuitive and centralizes many functions into a single console, which facilitates the daily management of all clients. However, some sections—such as the RMM, security audit reports, or the Awareness service—could be more comprehensive to enhance the overall experience. La plataforma es bastante intuitiva y centraliza muchas funciones en una sola consola, lo que facilita la gestión diaria de todos los clientes. Sin embargo, algunos apartados como el RMM o los informes de auditoría de seguridad o el servicio de Awareness podrían ser más completos para mejorar la experiencia general.

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Support has been helpful when we have had to reach out. We have not had to contact support that much so I do not have much feedback on them. I met the support team at the Cyber Summit and they are all very nice, smart individuals.

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VMware support is typically outstanding, of course, they have multiple departments, and you need to work with the specific teams to get advanced support for things specific to VMware Business Continuity & Disaster Recovery. In contrast, other companies that deal directly with that technology may be more responsive to those specifics. Typically VMware is excellent and helpful in critical outages. For smaller to medium issues, it can take some time to get addressed appropriately.

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Independently Invited by TrustRadius

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Everything just worked when we were setting the system up.

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Price! All the services have low entry points and then hit you with big fees. Acronis Advanced Backup provides better management and control of your cost then the other services we evaluated. We have tested a number of solutions not on the list that have are price competitive, but the support was lacking.

VMware is software and typically hardware agnostic, this does require extra design and consideration versus putting in backup appliances. Some other solutions are a software as well and can be layered on top of vSphere to enhance existing environments. We need to weigh the benefits of licensing versus software costs and the management cost of having multiple tools.

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• We have been able to further develop our customerbase and and more MSP as our partners
• Overall the recurring revenue coming from Acronis, will help us to increase revenue and margin, without investing in new hardware and save on energy-cost.
• It is time consuming to implement Acronis into our system and train our employees. With this there is also cost involved, but we believe in the long-term investements we make here.

• Requires running vSphere at target DR sites
• Potential licensing cost for cold/standby locations

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info