Active@ File Recovery vs. Arcserve UDP

Once I had some IT person who just assumed I have no valuable files on other partition, and this person formatted my entire PC. Even though I transfered all my important files from C partition for this reason. I was devastated, and more so that this young person told me the files can't be recovered. Lucky for me I remembered this software that we often use at work. I'm not sure for when it's less appropriate, it's not really a tool someone needs for every day use, but once it's needed it really solves what you need

If I were speaking to a fellow Managed Service Provider, I would likely NOT recommend this product. There are simply too many other tools out there that are better hitting this particular market. And the pain points that we do have with them are especially difficult because of our business model. However in speaking to pretty much anyone else in IT/Disaster Recovery this is an enterprise tool built to handle anything you throw at it. UNC paths and linking backup servers to one another, the flexibility of the tool allows for maximum cost savings if you build it right.

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• It can recover files even outside the recycle bin
• I also use it to can the drive and recover individual files
• It can also recover data from damaged or formatted partitions

• It is reliable and once it is up and running you do not need to worry about it.
• It is flexible; you can use it to backup on-prem or in the cloud.
• Backup and DR

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• The difference between Quick Scan, SuperScan and Last Chance is not exactly clear and it could be explained better

• Notifications - on the odd occasion something doesn't work, I get way too many email notifications!
• Explanation of issues - sometimes when there is a problem, the explanation is a bit lacking in the logs as to why
• Flagging of errors - sometimes minor errors just get a warning flag, and it doesn't really notify you that they are there.

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It's practical and has specific purpose which it fulfils

It works great in our infrastructure, we have reduced the risk of losing information at a lower TCO compared to other solutions. The implementation process was precise and fast and upgrades have always been smooth. It delivers what it promises.

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Pretty good--I haven't actually had to call them much so it's hard to say. The box works well enough and most of my issues have been related to the rest of my network, rather than the appliance itself.

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Senior employees who are more experienced and tech savy

I previousely used EaseUS data recovery wizard which was free, and it was great for simple basic recovery. But when multiple people are working simultaneosly on a same project, it means a lot to have the ability to search for the specific file or folder with a quick scan. Since switching, this app has become a valuable tool in our asset

Arcserve [UDP] has stood the test of time due to its low cost-to-feature value proposition for our company. We have ultimately decided to move to a more MSP-friendly product in N-Able Backup, but Arcserve [UDP] kept us around for years with their reliable and inexpensive product that delivered above and beyond technologically of their competitors throughout all that time.

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• We have been able to keep our clients' costs low and add advanced features with no additional overhead for us in licensing.
• It does however cost us a significant amount of additional technician time to review backups each day compared to other products aimed in our vertical.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info