Arcserve UDP

If I were speaking to a fellow Managed Service Provider, I would likely NOT recommend this product. There are simply too many other tools out there that are better hitting this particular market. And the pain points that we do have with them are especially difficult because of our business model. However in speaking to pretty much anyone else in IT/Disaster Recovery this is an enterprise tool built to handle anything you throw at it. UNC paths and linking backup servers to one another, the flexibility of the tool allows for maximum cost savings if you build it right.

Midscale infrastructure where a simple and easy to configure and use backup solution is needed to protect workloads on-prem or in the cloud workloads. If you don't want to keep your backups on-prem, you can have them in the cloud.

It works great in our infrastructure, we have reduced the risk of losing information at a lower TCO compared to other solutions. The implementation process was precise and fast and upgrades have always been smooth. It delivers what it promises.

We work with a local partner. The implementation was very smooth; they have helped us upgraded when needed and they have always answered our questions and provided support. We have not needed professional services from Ascserv (they have always been very close to us though) because our partner has always been able to help.

Well, in the first month we had the box up and running a SQL database server died, we restored full functionality in less than a day--Arcserve UDP probably saved my job too so that's a plus. Arcserve UDP is really good with granular email restore, the built-in tool is superb. The particular appliance we have may not be suitable for larger environments, due to its storage size, but it has worked for us for about 4 years, and we expect to get at least one more out of it before we outgrow it, which is what we expected. Most of the time, it's set and forget; rarely does it give me any troubles. It runs, and I know I can do restores quickly as needed. It makes my life as a network admin much easier, as it's one less thing I have to worry about.

Pretty good--I haven't actually had to call them much so it's hard to say. The box works well enough and most of my issues have been related to the rest of my network, rather than the appliance itself.