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Enterprise Features for SMB Costs
December 04, 2021

Enterprise Features for SMB Costs

Jared Miller | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Reseller

Modules Used

  • Arcserve UDP Cloud Hybrid
  • Arcserve UDP Cloud Direct

Overall Satisfaction with Arcserve UDP

We have leveraged Arcserve [UDP] backups for many years as our sole disaster recovery solution. We are able to offer up-to hourly backups as well as our own home-brewed direct-to-cloud capabilities back to our own data center for our clients, keeping costs incredibly low for enterprise-level features. In all the years we have used Arcserve [UDP] we have never had a failed recovery, reliability and scalability are the names of the game!
  • Stability of agents
  • Flexibility (able to load on low-end hardware in a pinch)
  • Reliability of backed up data
  • Multi-tenancy, the UDP product is very singular in its levels of deployment, while able to be connected for moving data around they remain their own individual units.
  • Reporting needs help in general, but especially as it is difficult to ascertain 'most recent backup' it is mostly just success/fail data.
  • Simplicity, as an enterprise product it can have a steep learning curve.
  • Replicate to [an] external backup server, core to our [offsite] efforts we can maintain a single backup server in our cloud which our clients can replicate to, everything fully owned by us!
  • Deduplication can get extremely small and compressed. This is assisted in being able to use SSD drives and proprietary compression methods.
  • We have been able to keep our clients' costs low and add advanced features with no additional overhead for us in licensing.
  • It does however cost us a significant amount of additional technician time to review backups each day compared to other products aimed in our vertical.
Arcserve [UDP] has stood the test of time due to its low cost-to-feature value proposition for our company. We have ultimately decided to move to a more MSP-friendly product in N-Able Backup, but Arcserve [UDP] kept us around for years with their reliable and inexpensive product that delivered above and beyond technologically of their competitors throughout all that time.

Do you think Arcserve UDP delivers good value for the price?

Yes

Are you happy with Arcserve UDP's feature set?

No

Did Arcserve UDP live up to sales and marketing promises?

Yes

Did implementation of Arcserve UDP go as expected?

Yes

Would you buy Arcserve UDP again?

Yes

N-able Backup (formerly Solarwinds Backup), N-able N-central (formerly Solarwinds N-Central), DNSFilter
If I were speaking to a fellow Managed Service Provider, I would likely NOT recommend this product. There are simply too many other tools out there that are better hitting this particular market. And the pain points that we do have with them are especially difficult because of our business model. However in speaking to pretty much anyone else in IT/Disaster Recovery this is an enterprise tool built to handle anything you throw at it. UNC paths and linking backup servers to one another, the flexibility of the tool allows for maximum cost savings if you build it right.