Ada vs. Genesys Cloud CX
Ada vs. Genesys Cloud CX
Product | Rating | Most Used By | Product Summary | Starting Price |
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Ada | N/A | Ada is a provider of Automated Brand Interactions supporting companies, like Zoom, Facebook, and Square, with solutions that aim to deliver digital-first, omnichannel experiences at scale. Fueling interactions between brands and the people who love them—prospective and loyal customers, stakeholders, and employees—Ada is built to transform reactive CX models into proactive, tailored profit generators that span the entire customer journey. | N/A | |
Genesys Cloud CX | N/A | Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider. | $75 per month |
Ada | Genesys Cloud CX | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | Pricing plans can also be billed hourly. | ||||||||||||||
More Pricing Information |
Ada | Genesys Cloud CX | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Ada | Genesys Cloud CX | |
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Small Businesses | Smith.ai Live Website Chat Score 9.0 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Genesys DX (discontinued) Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Genesys DX (discontinued) Score 10.0 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Ada | Genesys Cloud CX | |
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Likelihood to Recommend | - (0 ratings) | 8.6 (407 ratings) |
Likelihood to Renew | - (0 ratings) | 7.2 (37 ratings) |
Usability | - (0 ratings) | 9.1 (68 ratings) |
Availability | - (0 ratings) | 8.3 (6 ratings) |
Performance | - (0 ratings) | 8.0 (6 ratings) |
Support Rating | - (0 ratings) | 7.1 (97 ratings) |
In-Person Training | - (0 ratings) | 7.7 (4 ratings) |
Online Training | - (0 ratings) | 7.6 (10 ratings) |
Implementation Rating | - (0 ratings) | 8.2 (18 ratings) |
Configurability | - (0 ratings) | 8.2 (5 ratings) |
Contract Terms and Pricing Model | - (0 ratings) | 7.6 (13 ratings) |
Ease of integration | - (0 ratings) | 5.2 (7 ratings) |
Product Scalability | - (0 ratings) | 8.3 (6 ratings) |
Professional Services | - (0 ratings) | 7.6 (10 ratings) |
Vendor post-sale | - (0 ratings) | 8.4 (7 ratings) |
Vendor pre-sale | - (0 ratings) | 8.4 (7 ratings) |
Ada | Genesys Cloud CX | |
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Likelihood to Recommend | Ada Support No answers on this topic | Genesys |
Pros | Ada Support No answers on this topic | Genesys |
Cons | Ada Support No answers on this topic | Genesys |
Likelihood to Renew | Ada Support No answers on this topic | Genesys |
Usability | Ada Support No answers on this topic | Genesys |
Reliability and Availability | Ada Support No answers on this topic | Genesys |
Performance | Ada Support No answers on this topic | Genesys |
Support Rating | Ada Support No answers on this topic | Genesys |
In-Person Training | Ada Support No answers on this topic | Genesys |
Online Training | Ada Support No answers on this topic | Genesys |
Implementation Rating | Ada Support No answers on this topic | Genesys |
Alternatives Considered | Ada Support No answers on this topic | Genesys |
Contract Terms and Pricing Model | Ada Support No answers on this topic | Genesys |
Scalability | Ada Support No answers on this topic | Genesys |
Professional Services | Ada Support No answers on this topic | Genesys |
Return on Investment | Ada Support No answers on this topic | Genesys |
ScreenShots | Genesys Cloud CX Screenshots |