Adlumin, an N-able company vs. Bitdefender GravityZone

Based on our experience, Adlumin is well-suited for high‑confidence, true‑positive security events that require rapid detection and response. When the signal is clear, especially around confirmed malicious behavior, the platform works well and adds real value through automation and SOC engagement. Adlumin has been less effective with heavy use of legitimate administrative tools such as RMM, vulnerability scanners, and scripted activity. In these scenarios, we have seen repeated false positives, hasty server isolations, and actions taken without adequate human validation, leading to operational disruption and increased alert fatigue.

Incentivized

It just works. I have seen multiple viruses and malware get past other antivirus software like TrendMicro, Webroot, and Kaspersky. Bitdefender GravityZone always catches what others miss. It has a very light footprint when it comes to system resources. The centralized management console is nice, but I prefer the console before they redesigned the UI.

Incentivized

• Monitor our network from outside extrusion.
• patching end point devices.
• EDR detection dashboard.
• End point monitoring for internal issues.
• Creating task to perform computer clean up.

Incentivized

• The Gravity Zone console is quite easy to use, particularly if the person assigned to implement and deploy have a good understanding of how to make it work to get at the information needed.
• The Dashboard is customizable to get at the information needed in one location.
• Pushing tasks across the network is quite easy.
• Having said the what is available in gravity zone, it is easy to see what devices have activity that frequently result in quarantines. This allows us to address "misuse" of our devices. Which brings me to my final point...
• The policies can be set up to lock devices down with very strict rules (such as device locking) or with relaxed policies.

Incentivized

• The UI is difficult to navigate
• It's hard to locate tickets and track them through the portal
• Wish there were a series of training videos or courses through the training section in the portal to become more comfortable with using the product
• Wish there was a better integration with the N-Sight dashboard to be able to better visualize or spot issues occurring

Incentivized

• I wish we could access logs from the cloud-based product. Not just in a viewable sense but from a download so that we can scrape them for interesting strings.
• Bitdefender needs to make it easier to export data from the web interface. As it stands now, it's a time-consuming copy and paste activity.
• I would like for there to a notification service when someone encounters malware. For example, an email to our IT team when someone's Bitdefender quarantines a file.

Incentivized

We love the security it provides our clients and for us.

Incentivized

It works. I rely heavily on my vendors to provide a product that works, is easy to implement, and that they support. As well as be a decent value for the money

Incentivized

A number of integrations were simple to set up and well documented, but a few things were difficult or undocumented yet. Some sections feel over-complicated and others feel way too vague during the setup process. Once the onboarding is finished though, the product is very simple, but there is a learning curve at the beginning.

Incentivized

The console is easy to use, but has grown to have a lot of functionality. The only challenge is that all functions (even disabled and not installed ones) are shown. It would be great if only the functions that are active would be visible.

Incentivized

Yes its very available. The software continues to protect you even if you are offline. It constantly runs in the background and will check for updates again once back online.

Incentivized

The console is quite fast and responsive, and once you start to get used to it, it is easy to use and you can see the main dashboard status at a glance. You can then dig deeper into the individual Companies / Endpoint clients and check the status of each. The software itself is not heavy on system resources in each PC.

Incentivized

Support is an area Bitdefender has always struggled with. While their products work great, the GravityZone dashboard is very technical in nature. If you aren't IT inclined, it could be difficult to setup. While most times support is helpful, we tend to work with them over email because of their very thick accent, they are hard to understand over the phone.

Incentivized

The trainer went through everything in the console an showed me what each setting did. If I had any questions on how to do something, he showed me where to go and how to do it. The trainer was very helpful and knowledgeable, and also professional and patient. Highly recommended.

Incentivized

The trainer went through everything in the console an showed me what each setting did. If I had any questions on how to do something, he showed me where to go and how to do it. The trainer was very helpful and knowledgeable, and also professional and patient. Highly recommended.

Incentivized

I don't remember the names of the other companies we looked into for this type of service, but Adlumin being tied to our RMM / EDR / backup vendor made it a much easier buy-in. We didn't need to go through the vendor management process, and the price tag gets lowered through multiple-service discounts :-D

Incentivized

Bitdefender offered the largest number of tools with the smallest footprint of any providers we have tested and used. The cloud platform is very well thought out and will give us all the information we need very quickly. Resources required have been greatly reduced, both on Endpoints and in the day-to-day management of the product. We also gained Patch management and vulnerability scanning as part of the switch, which has enabled us to keep on top of updates, making the environment more secure.

Incentivized

I give it this rating because one you have the console running, you can add or remove whole companies, add computer endpoints (and remove them), and easily create and deploy endpoint packages to the machines that need the software. Once installed, the software starts to report back to the Bitdefender servers and the number of active licences is then seen and billed.

Incentivized

• We used to be with an MSP before I was hired, and the company spent over 20K per year for that service. With N-Able, we have reduced the cost by over half.
• I spend minimal time now patching computers because this is all automated. I sometimes have to patch a couple of machines because I missed a patch, but it has saved me a great deal of time.
• I save a great deal of time with Board Reports because they are automatically generated for me each month.

Incentivized

• Estimating the ROI with Bitdefender [GravityZone] is rather difficult. While there is an obvious cost to using Bitdefender [GravityZone] (via a monthly or yearly subscription fee for each device being protected), it is hard to estimate the cost of if a computer or computers become infected via a piece of malware. In the best-case scenario, a single computer becomes infected with a relatively benign piece of malware that can be removed after infection; in a worst-case scenario, an entire infrastructure is infected by ransomware completely crippling an organization.
• Since implementing Bitdefender [GravityZone] across multiple organizations, not a single one has [added] a malware outbreak.
• The initial cost of setup and the cost of maintenance is more than worth it for if nothing more than peace of mind.

Incentivized