Adobe XD vs. Zendesk Sunshine Conversations

If its already part of your organization, and they have a license for Creative Cloud, its worth learning. It doesnt take long to get started, but compared to other software in the same field, its lacking in many ways, from quality of life features to just simply not having the option for Darkmode. Even for website design, UX/UI, and mocking up proof-of-concepts, there are much better tools like Figma.

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Is a cost-effective platform that will help you to have a better communication with your customers and users. Easy to integrate with most common platforms with key reporting features if you care for customer experience. In terms of compliance, does a great job on the ability to check customer data and where is stored, for GDPR this was a key feature.

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• Easy and simple animations.
• Good tool for website mock-ups.
• Easy user interface and tools that are like most Adobe products.
• You can share a dev link and it displays all assets for developers to download or user like it's very own style guide.

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• Connects all customer data
• Easy to connect
• Easy to use reporting

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• Doesn’t have image editing tools, so having to go back to Photoshop or Lightroom just to make a sight edit can be a pain.
• Could add some text editing functionality. It feels silly that I have to draw a line under text when I should just be able to underline.
• Would be nice to have some real-time collaboration functionality.

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• Support for special characters (ñ and accents)
• Better integration with exsiting tickets in ZenDesk
• Android App is lacking
• Support for mobile browsers
• Support for iOS devices

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We utilize many of the applications in the Adobe CC suite and our usage of this application came about simply because it was the one that was already paid for. Bearing that in mind we will definitely be renewing the software upon the expiration of the licensing. I am not sure if this is the solution we would go with were it not already included, we would have to evaluate all other options

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Adobe XD is basically on life-support now, there are much better software out there that do everything XD can do, and a few that you don't even have to pay a monthly subscription fee on. While Adobe XD is great as shortcuts that are used in other CC software works, and its integration with CC is great. But it still lacks compared to its closest competitor.

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I have not had a need to connect with the Adobe XD support team as of yet, but from past experience when dealing with the other products, the support has been very very good, and I would have no reason to think that this product would be any different. There are a good number of training videos on the Adobe site for this product as well as on other social media sites so a quick search should let you find the answers in several different ways.

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Implementation was a snap

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Before XD came to the company, screens were designed in Illustrator or Photoshop and a PDF presentation was generated, which was extremely time-consuming. XD saved us a lot of time (and money) by generating interactive prototypes, which are much more tangible for the client than a PDF. The "fight" with Figma is frequent. Both have features in which they are better than their competition. And, while I still choose Adobe XD, don't rule out moving to Figma with its multiple updates.

First and foremost, we are able to send responses quicker. In the past, a team member had to go out every morning and share queries. That meant we would take almost 24 hours to respond. Now with Zendesk Sunshine, we had automated the conversations.

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• Ease of use means we are up and running in no time.
• Integrates and is a part of the Adobe CC platform (which we already subscribe to) so there was no additional cost.
• Online proofing and developer handoff links are the icing on the cake. Keeps everything in one place.
• Handles all our assets (mostly created in Illustrator) like a dream. Even imports native Photoshop docs, too, so that saves us so much time round tripping.

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• Overall I have great experience with Zendesk Sunshine Conversations

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A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info