ADP Resource (Discontinued) vs. Quickbooks Workforce

ADP is best if you have a really knowledgeable client rep that has been your contact for multiple sessions. Otherwise, you are forced to reiterate the problems to multiple parties. If you have a dedicated staff member who is knowledgeable of your processes, then ADP is a good resource for payroll needs.

Incentivized

Much of the front-end employee onboarding is handled via a simple link. Further, when the employees have questions about their time, schedule, pay stubs, etc., they know they can log in to Workforce and 9 times out of 10 get the answer to their question. It has saved me a lot of time in that aspect.

Incentivized

• It is very simple to process payroll, even from home if needed. I once processed the payroll from Japan.
• I love that I can balance the payroll and send it knowing it is 100% correct.
• I can process payroll as late as 6pm and have it back the next day.
• I really like my ADP representative. I have had 2 and they are very knowledgeable and pleasant to work with.
• Speaking of the ADP representative.......No matter who answers the phone, if my rep is not available, they are all knowledgeable and even through they are not my assigned rep, they are all pleasant to work with.

Incentivized

• Employee Onboarding.
• Withholding Management.
• Time Tracking.
• Time card records.
• Pay stubs.
• Tax Documents.

Incentivized

• The payroll function, while user friendly, was a little confusing starting out. Many codes had to be learned for certain things such as benefits.
• When running reports, the process was very easy to make a mistake requiring multiple tries to get it correct.

Incentivized

• Time off requests can get a little confusing, especially for hourly employees who may not be scheduled for 8 hours, but the default time off is set to 8 hours. I wish it matched their schedules because I have to correct time balances a lot.

Incentivized

I have a lot of experience and trust in this software package - actually any software package from ADP. The training that I have gotten over the years has always been complete and the representatives that I have had over the years are all EXCEPTIONAL! Looking back in the 20 plus years of experience, I can say truthfully there are only 1-3 persons who I would rather not have worked with at ADP. I find their customer service, and phone reps do their best to get the job done. This makes my job easier in the process.

Incentivized

Really.....I hate to keep repeating my self but I am very confident in any ADP software. They are worldwide and have proven their capabilities throughout the world

Incentivized

Very easy and intuitive to use. Easy to get people started without a steep learning curve. Able to track changes.

Incentivized

ADP is just a well known brand and is fairly affordable. Compared to other software such as Workday, it was a more affordable price point for our budget. However, if we had more resources and time to examine, Workday seems to offer a strong alternative to ADP in terms of payroll, HR, and financial systems. Overall though, there are more consultants knowledgeable about ADP which made it an easier choice for us

Incentivized

Quickbooks Online Payroll is so much simpler, better suited for business with regular salary or hourly employees that do not have different work schedules

• Definitely better customer service. When someone called in about their account, I was able to easily access the information and make any changes at a click of a button.

Incentivized

• Quickbooks Workforce has had positive impact on our business objectives
• Our ROI has been good.

Incentivized