AdvancedMD vs. Healthie

It would be well suited for an initial user. If you are starting a practice and have nothing in place, it might be great. However, if you are a current EMR user of a different platform and have more than a hundred patients; don’t waste your time. This is a hands-off company that, in my opinion, will do nothing to support your efforts. We have a practice of 11,000 patients and would have had to hire 2 FTE’s to print all the patient data and upload it individually.

For health startups or a small medical practice where budget is a constraint and automation is not necessary due to small scale. Also small scale or skill of employees does not need robust analytics.

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• They provide access to their underlying tables via Open Database Connection (ODBC). This streamlines business intelligence processes greatly.
• The "canned"/"stock" business intelligence tool (Advanced Insight) is very useful.
• Our dedicated customer support representative (Breah Teed) has exceeded our expectations.

Incentivized

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• Secure, HIPAA-compliant.
• Native telehealth visits integrated in system.
• AI scribe tool works well and fills out charting notes.

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• Adding and Deleting provider columns complicated.
• Would have loved to have one point of contact at all times and have that person answer on the third ring (see, this is me really reaching--because as far as my job functions were concerned, the product was absolutely fantastic. I have no complaints).
• Working electronic insurance error reports in the system was a nightmare.

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• Reporting is terrible. You have to select filters, generate reports, and download them. Limited reporting options: you cannot create reports from all the data.
• No integrated phone (outbound and inbound), so providers can stay on the platform without using their personal phones.
• No integration with AI tools for analytics and workflow optimization.
• Workflows are not very customizable.
• Cannot integrate with marketing automation tools and does not have marketing automation built into the system.

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A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

Overall, I think ADP AdvancedMD is very user friendly and constantly improves as new releases come out.

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Providers and patients do not find the interface intuitive, and we often have to call them to guide them through it. We have had to create detailed videos and guides to instruct our providers.

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I've only reached out a couple of times and after being bounced around a few times I simply asked for our internal team to look into the particular question I had. I believe they had some turnover at the time but my experience wasn't great.

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I have been through implementation of ADP AdvancedMD at other companies and it went smoothly

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A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

ADP AMD is much easier to learn and navigate than most all of the systems I have worked with, including Greenway and Centricity. The only thing I liked better in Centricity was the ability to run more customized reports, but overall, I would choose AMD any day over those two.

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A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

We evaluated Jane and SimplePractice. EHR had more features and was cheaper.

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• We are paying over 5K for absolutely nothing.
• We believe this company does not concern itself with the end-user.
• We identified a large lack of ethics in the organization.

• We run our entire services business on it, so it accounts for 75% of our revenue. We could not do this without an EHR.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info