afi.ai vs. SysCloud

1. Data backup for Exchange Online, SharePoint and Teams works very well and reliable. 2. MS Teams support is good, which includes Private channels. 3. Excellent security options ( ransomware detection, encryption keys hosted by us) 4. Self service for end users is a huge time saver for our helpdesk team 5. We kill two birds with one stone with user archiving, compliance and cost savings on MS licenses.

SysCloud does a good job of performing cloud-based backups of cloud platforms such as Google Workspace.

Incentivized

• Archiving of deleted Microsoft 365 users.
• Backup of SharePoint lists and OneNote books.
• Fast offline export of a mailbox and SharePoint items.

• Quickly performs backups in the cloud.
• Quickly restores data.
• Has the ability to employ rules and send alerts (i.e. if someone sends PII via email)

Incentivized

• Reporting API could be improved
• Data center in the UK to be post-Brexit proof would be good (which, as I understand, is planned)

• Pricing for school districts.
• A la carte licensing/pricing.
• More user friendly interface.

Incentivized

We will continue to renew the service for as long as we continue to use MS 365, unless Microsoft will release native Office 365 backup that provides all necessary features, including multi-geo admin roles, long-term affordable archiving storage tier, auto-conversion of email formats (MBOX, EML etc), point-in-time preview of previous file versions.

The UI is very intuitive and requires almost zero training to use. Our end users were able to use it with after just reading a simple one-pager.

Support is very technical and always eager to help us. The support team's responses are mostly relevant, with no generic/automated answers that would waste our time. The company's online product documentation is very clear and to the point; it answers most of the user questions in a detailed and clear manner.

We used Backupify before, and decided to move as the system overall became very unreliable (lost data, inaccessible UI, sluggish, etc.).

The district will be transitioning to Datto Backupify. Datto Backupify is more financially suitable to the needs of the district. Additionally, some of the features in SysCloud are available within the Google Workspace Admin Console.

Incentivized

• We have used afi.ai to recover data 3 times since we signed up. The cost of potentially lost data was $1k+.

• SysCloud was costly and we were unable to continue the service.
• SysCloud performed well and met the needs of the district.

Incentivized