Microsoft 365 backup--a lifesaver for the work from home era
October 31, 2020

Microsoft 365 backup--a lifesaver for the work from home era

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with afi.ai

We use afi.ai to back up Microsoft 365 ExchangeOnline, SharePoint Online, and Teams for the whole organization. With COVID-19 and working from home, it became absolutely critical for us to have a secure copy of all data and all communications, as user errors increase tenfold and the number of requests to recover/move data overwhelmed our helpdesk team.

Pros

  • Exchange Online, SharePoint Online and MS teams data backup and recovery
  • Granular ACL
  • Self-service recovery for end users

Cons

  • Reporting API could be improved
  • Data center in the UK to be post-Brexit proof would be good (which, as I understand, is planned)
  • Helpdesk load reduced significantly once we introduced self-service recovery
  • Significant savings on Microsoft 365 licenses with archiving of departed employees
We looked at a few vendors, the two most notable solutions being Spanning and Veeam. Spanning is good a well-recognized vendor; however, we found it not to be that flexible in terms of access control configuration. Teams backup is quite limited--neither private channels nor conversations are supported. Veeam is good and reliable, but the cost of hosting and managing it was simply too high for us.
The UI is very intuitive and requires almost zero training to use. Our end users were able to use it with after just reading a simple one-pager.
We needed to contact them three times over the course of two years, and it was very good. Very fast response, and the people are super technical and to the point.

Do you think afi.ai delivers good value for the price?

Yes

Are you happy with afi.ai's feature set?

Yes

Did afi.ai live up to sales and marketing promises?

Yes

Did implementation of afi.ai go as expected?

Yes

Would you buy afi.ai again?

Yes

The ease of use, and strength of Microsoft 365's workload backup are the strongest sides of the service. We looked at a few vendors providing Microsoft 365 backup and afi.ai was one of the best in terms of deep technological support for SharePoint and Teams.

1. We use it to protect all data in Microsoft 365
2. We enabled self-service for end users to perform data recovery, a huge relief for the helpdesk team
3. It also allows us to archive departed employees mailboxes and files

Using afi.ai

3000 - All departments; we enabled this service for all our users.
  • Self-service data recovery
  • Data archiving
  • Delegate access to departed employees mailbox and OneDrive data

Using afi.ai

ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • It's super intuitive and easy to use

Comments

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