Afiniti vs. Calabrio ONE
Afiniti vs. Calabrio ONE
Product | Rating | Most Used By | Product Summary | Starting Price |
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Afiniti | N/A | Afiniti is an applied AI tool that analyzes demographic information and interpersonal behavior on call center calls to predict optimal customer/agent pairings, and route calls accordingly - a process the vendor refers to as Enterprise Behavioral Routing, or EBP. The vendor says that using EBP vs. a standard call center workforce optimization strategy based on wait time is more profitable, both in terms of revenue and cost-savings, and facilitates a better customer experience. | N/A | |
Calabrio ONE | N/A | Calabrio One is a workforce optimization (WFO) platform for call centers, combining workforce management with call recording and analytics, from Calabrio headquartered in Minneapolis, MN. | N/A |
Afiniti | Calabrio ONE | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Afiniti | Calabrio ONE | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Afiniti | Calabrio ONE | |
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Small Businesses | 8x8 Contact Center Score 7.5 out of 10 | 8x8 Contact Center Score 7.5 out of 10 |
Medium-sized Companies | Eleveo Score 9.2 out of 10 | Eleveo Score 9.2 out of 10 |
Enterprises | Calabrio Teleopti WFM Score 8.7 out of 10 | Calabrio Teleopti WFM Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Afiniti | Calabrio ONE | |
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Likelihood to Recommend | - (0 ratings) | 8.9 (13 ratings) |
Likelihood to Renew | - (0 ratings) | 8.0 (1 ratings) |
Usability | - (0 ratings) | 7.0 (1 ratings) |
Support Rating | - (0 ratings) | 6.0 (1 ratings) |
Implementation Rating | - (0 ratings) | 7.0 (1 ratings) |
Afiniti | Calabrio ONE | |
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Likelihood to Recommend | Afiniti.com No answers on this topic | Calabrio |
Pros | Afiniti.com No answers on this topic | Calabrio |
Cons | Afiniti.com No answers on this topic | Calabrio |
Likelihood to Renew | Afiniti.com No answers on this topic | Calabrio |
Usability | Afiniti.com No answers on this topic | Calabrio |
Support Rating | Afiniti.com No answers on this topic | Calabrio |
Implementation Rating | Afiniti.com No answers on this topic | Calabrio |
Alternatives Considered | Afiniti.com No answers on this topic | Calabrio |
Return on Investment | Afiniti.com No answers on this topic | Calabrio |
ScreenShots | Calabrio ONE Screenshots |