TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Agentwork

    N/AN/AAgentwork is a shared knowledge layer for companies, with AI workflows that run on it. It connects to the tools a team already uses, including Slack, Notion, Google Drive, email and CRM systems, and answers questions in plain language with the source attached. Retrieval is permission-aware: each answer is scoped to what the person asking is allowed to see, and that scoping is enforced by the system rather than by the language model. When an answer is not documented…

    $15

    per month per seat

    Zoho Wiki

    Score8 out of 10
    N/AZoho Wiki is presented by the vendor as an easy to use knowledge management tool, caters to the particular needs of teams within the organization. With it users can effectively create and share knowledge.N/A
    Pricing
    AgentworkZoho Wiki
    Editions & Modules
    Self-serve
    $15
    per month per seat
    Scale
    Custom
    No answers on this topic
    Offerings
    Pricing Offerings
    AgentworkZoho Wiki
    Free Trial
    YesNo
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsAgentwork has three tiers. Testing is free and includes unlimited chats with one integration. Self-serve is $15 per seat per month with a 30-day free trial, unlimited chats, unlimited integrations, and 1GB of storage per seat; there is no seat minimum, so a single user can subscribe. Scale is custom-priced and adds concierge onboarding, unlimited storage, dedicated support, and an SLA. There are no usage credits or per-question charges on the self-serve tier.—
    More Pricing Information
    Best Alternatives
    AgentworkZoho Wiki
    Small Businesses
    Slite
    Score5.9 out of 10
    Slite
    Score5.9 out of 10
    Medium-sized Companies
    Bloomfire
    Score8.4 out of 10
    Bloomfire
    Score8.4 out of 10
    Enterprises
    Bloomfire
    Score8.4 out of 10
    Bloomfire
    Score8.4 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    AgentworkZoho Wiki
    Likelihood to Recommend
    -
    (0 ratings)
    7.7
    (3 ratings)
    User Testimonials
    AgentworkZoho Wiki
    Likelihood to Recommend
    FermAI ApS
    No answers on this topic
    Zoho
    You can keep all of your organization information in one place without having to pay for it. You can make it your permanent knowledge base for training of your customers, without having to build another one on your website. However if you have multiple projects, then you need to either use the paid version or some other tool, as for the free version you are only provided with one free wiki.
    Incentivized
    Read full review
    Pros
    FermAI ApS
    No answers on this topic
    Zoho
    • Centralized Content
    • Categorization
    • Collaboration
    • Notifications & Updates
    • Integrations
    Incentivized
    Read full review
    Cons
    FermAI ApS
    No answers on this topic
    Zoho
    • Even for business plan, they provide 1GB storage/ User which is very less in case if you need to attach files, this must be upgraded without increasing cost.
    • It is no-where mentioned that where their data centers are located, in some countries like India it is legal compliance that data should reside in country.
    • They don't have adequate templates to start with.
    Incentivized
    Read full review
    Alternatives Considered
    FermAI ApS
    No answers on this topic
    Zoho
    Confluence features were limited with the free version and our organization wasn't in a position to invest in a knowledge sharing platform, hence Zoho Wiki came in handy as it saved us on the extra cost which we could not initially afford. Also as we were already using other Zoho products which Atlassian was not offering, therefore Zoho Wiki was considered the best alternative.
    Incentivized
    Read full review
    Return on Investment
    FermAI ApS
    No answers on this topic
    Zoho
    • Quicker Ramp Times of Employees.
    • Time Savings
    • Improved Efficiencies
    Incentivized
    Read full review
    ScreenShots

    Agentwork Screenshots

    Screenshot of a customer renewal summary.Screenshot of the search tool.Screenshot of some of the available connections.Screenshot of the Slack connection.Screenshot of the assistant surfacing conflicting information.Screenshot of the assistant producing a product digest.