A good tool to encourage your team for documentation.
January 14, 2022

A good tool to encourage your team for documentation.

Namandeep Bhatia | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Zoho Wiki

We are an IT service company and we frequently need a knowledge transfer/sharing platform, during the initial days we used to manage it through shared docs etc. but it is always hard to find the right document at need. Hence we shifted to Zoho wiki. We are using it for mainly 2 types of sharing:1. Project experience/knowledge: This type of information is shared with selected resources only.2. Generic information: Like how to use Printer, Our internal policies, etc, which are shared with all internal resources.
  • Access control of information sharing
  • Team collaboration (I like live chat feature)
  • Very well way of organizing content
  • Even for business plan, they provide 1GB storage/ User which is very less in case if you need to attach files, this must be upgraded without increasing cost.
  • It is no-where mentioned that where their data centers are located, in some countries like India it is legal compliance that data should reside in country.
  • They don't have adequate templates to start with.
  • Team collaboration
  • Access control
  • ZIP backup of whole information
  • I feel that due to ZOHO wiki my team started documenting more and more things.
  • Because of knowledge available from previous projects, it definitely increased efficiency of team.
  • At first I felt like it is taking more time for documenting things, but after some time it started paying me back.
I was using Google Drive for maintaining documents, but it was hard to find right document at right time.

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I feet that it is best suitable if you have small to medium-size enterprises and don't have your internal in-house portal, this is good to start with. This is not good for tech documentation (eg. API documentation etc.).