The highly efficient and effective Knowledge and Content Management tool
Updated February 17, 2022

The highly efficient and effective Knowledge and Content Management tool

Humayun Farooqi | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Zoho Wiki

Zoho Wiki has helped us grow our business by providing a platform for sharing knowledge, of our prospective customers and industries, within our organization as well as our sales partners and investors. We also use it for sharing documents and files related to our sales and marketing campaigns so that everyone connected to our organization has easy access to all the information they need without searching for it in their emails of hard drive.

Pros

  • You can create multiple pages to develop content
  • Easily scalable and enough storage for your content
  • Live chat option so that anyone accessing wiki page can communicate with others for help

Cons

  • The setup process is not very user friendly, hence needs improvement
  • Expensive if you have more than 3 users
  • Zoho wiki is unable to extract some important information for uploaded documents
  • Workspace and collaboration for all of our employees
  • Secure location for storing important information of our organization
  • Lots of different options to customize our data
  • Saved a lot of time for our employees as we would be using different tools in the past.
  • Easy access through browsers has made it easy for us to get our job done effeciently
  • Sales have increased through to this platform by sharing knowledge base with our sales partners
Confluence features were limited with the free version and our organization wasn't in a position to invest in a knowledge sharing platform, hence Zoho Wiki came in handy as it saved us on the extra cost which we could not initially afford. Also as we were already using other Zoho products which Atlassian was not offering, therefore Zoho Wiki was considered the best alternative.

Do you think Zoho Wiki delivers good value for the price?

Yes

Are you happy with Zoho Wiki's feature set?

Yes

Did Zoho Wiki live up to sales and marketing promises?

Yes

Did implementation of Zoho Wiki go as expected?

Yes

Would you buy Zoho Wiki again?

Yes

You can keep all of your organization information in one place without having to pay for it. You can make it your permanent knowledge base for training of your customers, without having to build another one on your website. However if you have multiple projects, then you need to either use the paid version or some other tool, as for the free version you are only provided with one free wiki.

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