What users are saying about
1 Rating
27 Ratings
1 Rating
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Score 10 out of 100
27 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9.2 out of 100

Attribute Ratings

  • AirMason is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

10.0

AirMason

100%
1 Rating
9.3

Zendesk Guide

93%
5 Ratings

Support Rating

AirMason

N/A
0 Ratings
8.0

Zendesk Guide

80%
4 Ratings

Likelihood to Recommend

AirMason

Our onboarding experience for new starters was not the most efficient nor effective. Having AirMason allowed us to create modern effective handbooks that new starters can easily access on their phones, tablets and computers. It gave the option for staff to sign off at the end of reading the handbook, so can you easily track who has read which handbook.It is very easy to use software that allows you to input videos, relevant websites and using your own branding and colours.
Nathan Brown | TrustRadius Reviewer

Zendesk Guide

In our company, we host our benefit articles based on country on our Zendesk Guide. However, these articles should not be seen by employees that are outside their respective article country. For example, an employee that is based in Thailand shouldn't be seeing Malaysia benefits article as employees might compared benefits. With Zendesk Guide, the system allow us to set the configuration of the article so it is only visible Thailand-based employees, and for Malaysia article, only Malaysia-based employees
Anonymous | TrustRadius Reviewer

Pros

AirMason

No answers on this topic

Zendesk Guide

  • Logs all ticket details
  • Monitors ever customer interaction
  • Easy to learn and maneuver
Sereta Robinson | TrustRadius Reviewer

Cons

AirMason

No answers on this topic

Zendesk Guide

  • Some improvement needed to reviewing articles, as we can't do the reviews in the same place where we write and publish the article.
  • Central KBs need to support version history, which some time lacks to give track of multiple review.
Sandeep Singh | TrustRadius Reviewer

Pricing Details

AirMason

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Starting Price

Zendesk Guide

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Support Rating

AirMason

No score
No answers yet
No answers on this topic

Zendesk Guide

Zendesk Guide 8.0
Based on 4 answers
The support is good but can sometime be frustrating to get a quick answer. We end up being sent articles that don't answer the question and then we have to go back and try again
Shea Mworia | TrustRadius Reviewer

Alternatives Considered

AirMason

No answers on this topic

Zendesk Guide

It was integrated with our Zendesk help desk, and was reasonable in price.
Vincent Frisina | TrustRadius Reviewer

Return on Investment

AirMason

No answers on this topic

Zendesk Guide

  • Increase employee knowledge.
  • Encourage self-service behavior.
  • Reduce requester (employee) wait time as they find an answer on their own.
  • Reduce the number of tickets created for agent.
Anonymous | TrustRadius Reviewer

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