What users are saying about
1 Rating
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 10 out of 100
Based on 1 reviews and ratings
27 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 9.2 out of 100
Based on 27 reviews and ratings
Attribute Ratings
- AirMason is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend
10.0
AirMason
100%
1 Rating
9.3
Zendesk Guide
93%
5 Ratings
Support Rating
AirMason
N/A
0 Ratings
8.0
Zendesk Guide
80%
4 Ratings
Likelihood to Recommend
AirMason
Our onboarding experience for new starters was not the most efficient nor effective. Having AirMason allowed us to create modern effective handbooks that new starters can easily access on their phones, tablets and computers. It gave the option for staff to sign off at the end of reading the handbook, so can you easily track who has read which handbook.It is very easy to use software that allows you to input videos, relevant websites and using your own branding and colours.
Sales Manager
LogixX PharmaPharmaceuticals, 11-50 employees
Zendesk Guide
In our company, we host our benefit articles based on country on our Zendesk Guide. However, these articles should not be seen by employees that are outside their respective article country. For example, an employee that is based in Thailand shouldn't be seeing Malaysia benefits article as employees might compared benefits. With Zendesk Guide, the system allow us to set the configuration of the article so it is only visible Thailand-based employees, and for Malaysia article, only Malaysia-based employees

Verified User
Employee in Human Resources
Information Technology & Services Company, 1001-5000 employeesPros
AirMason
No answers on this topic
Zendesk Guide
- Logs all ticket details
- Monitors ever customer interaction
- Easy to learn and maneuver
Customer Care Agent
Digicel JamaicaTelecommunications, 10,001+ employees
Cons
AirMason
No answers on this topic
Zendesk Guide
- Some improvement needed to reviewing articles, as we can't do the reviews in the same place where we write and publish the article.
- Central KBs need to support version history, which some time lacks to give track of multiple review.
Consultant
DXC TechnologyInformation Technology and Services, 10,001+ employees
Pricing Details
AirMason
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
Starting Price
—Zendesk Guide
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Support Rating
AirMason
No score
No answers yet
No answers on this topic
Zendesk Guide
Zendesk Guide 8.0
Based on 4 answers
The support is good but can sometime be frustrating to get a quick answer. We end up being sent articles that don't answer the question and then we have to go back and try again
Director of Customer Service
Camp GladiatorHealth, Wellness and Fitness, 1001-5000 employees
Alternatives Considered
AirMason
No answers on this topic
Zendesk Guide
It was integrated with our Zendesk help desk, and was reasonable in price.


Director of Marketing
Visage MobileWireless, 11-50 employees
Return on Investment
AirMason
No answers on this topic
Zendesk Guide
- Increase employee knowledge.
- Encourage self-service behavior.
- Reduce requester (employee) wait time as they find an answer on their own.
- Reduce the number of tickets created for agent.

Verified User
Employee in Human Resources
Information Technology & Services Company, 1001-5000 employees