AirMason vs. Zendesk Guide

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
AirMason
Score 10.0 out of 10
Mid-Size Companies (51-1,000 employees)
AirMason is an online tool designed to make it easy to build employee handbooks for companies. The vendor states that AirMason enables HR teams to create beautiful employee handbooks, allowing real-time updates, and easy management. The handbooks are mobile optimized, can be electronically signed, and have built-in version control for enterprise clients. They further state that AirMason makes it fast and easy to update, distribute and track online employee handbooks: Handbook…N/A
Zendesk Guide
Score 7.7 out of 10
N/A
Zendesk Guide is a smart knowledge base built to help support teams continuously improve content, keep it up to date, and serve it to customers.N/A
Pricing
AirMasonZendesk Guide
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
AirMasonZendesk Guide
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeOptionalNo setup fee
Additional Details
More Pricing Information
Best Alternatives
AirMasonZendesk Guide
Small Businesses
Notion
Notion
Score 8.8 out of 10
Notion
Notion
Score 8.8 out of 10
Medium-sized Companies
Tridion
Tridion
Score 9.0 out of 10
Tridion
Tridion
Score 9.0 out of 10
Enterprises
Tridion
Tridion
Score 9.0 out of 10
Tridion
Tridion
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
AirMasonZendesk Guide
Likelihood to Recommend
10.0
(1 ratings)
7.3
(8 ratings)
Support Rating
-
(0 ratings)
8.0
(2 ratings)
User Testimonials
AirMasonZendesk Guide
Likelihood to Recommend
AirMason
Our onboarding experience for new starters was not the most efficient nor effective. Having AirMason allowed us to create modern effective handbooks that new starters can easily access on their phones, tablets and computers. It gave the option for staff to sign off at the end of reading the handbook, so can you easily track who has read which handbook. It is very easy to use software that allows you to input videos, relevant websites and using your own branding and colours.
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Zendesk
In our company, we host our benefit articles based on country on our Zendesk Guide. However, these articles should not be seen by employees that are outside their respective article country. For example, an employee that is based in Thailand shouldn't be seeing Malaysia benefits article as employees might compared benefits. With Zendesk Guide, the system allow us to set the configuration of the article so it is only visible Thailand-based employees, and for Malaysia article, only Malaysia-based employees
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Pros
AirMason
No answers on this topic
Zendesk
  • They give us ability to control the whole frontend of the Communities by giving us access to manipulate HTML (in HBS file), CSS and JS
  • They give handlebars templating engine in backend which helps us to show various listing rendered through server side without having need to implement client side rendering of the listing and features.
  • They provide us dynamic content fields, which can be useful for mapping categories or storing category and topic IDs so we don't need to hard code IDs in Sandbox and Production separately.
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Cons
AirMason
No answers on this topic
Zendesk
  • Formatting according to our brand guidelines can be tricky
  • Reporting metrics are lacking
  • The user interface can be confusing
  • Their support team takes a long time to respond
  • They have comments open on their KB articles, but almost noone responds, which is frustrating.
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Support Rating
AirMason
No answers on this topic
Zendesk
The support is good but can sometime be frustrating to get a quick answer. We end up being sent articles that don't answer the question and then we have to go back and try again
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Alternatives Considered
AirMason
No answers on this topic
Zendesk
It is an attribute of Zendesk that allows for easy over the phone communication between agents and customers. It is more personal and allows for better productivity. Phone support from anywhere with reliable internet connection which is essential to call center communication whether in the office or in the home of the agent.
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Return on Investment
AirMason
No answers on this topic
Zendesk
  • We used it for multiple customer so we can say ROI of Zendesk Guide is very competitive.
  • Zendesk meet[s] most of the business objective[s], which suits [a]s best product among its competitor.
  • I highly recommend to use Zendesk for knowledge base and tickets and agents.
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ScreenShots

AirMason Screenshots

Screenshot of Get your employees to acknowledge receipt of their handbooks. You can also track and export signature reports.Screenshot of Your employees can open their handbooks with a simple link on any device and search for relevant content by using the interactive table of contents.Screenshot of Anyone can pick up and start building beautiful employee handbooks by using our interactive handbook editor.Screenshot of Handbook Dashboard (Only for Enterprise Tier Clients)Screenshot of Integrations (Only for Enterprise Tier Clients)Screenshot of Admin Dashboard (Only for Enterprise Tier Clients)