Most Commonly Comparedto AirMason

Best AirMason Alternatives for Small Businesses

Notion

Score 8.8 out of 10

Notion aims to present users with an all-in-one workspace — for notes, tasks, wikis, and databases, from Notion Labs in San Francisco.

Higher Rated Features

  • File Sharing & Management
  • Communication
  • Project Management

Freshdesk

Score 8.6 out of 10
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Freshdesk is a cloud-based customer service software that helps businesses of all sizes to deliver customer support. Freshdesk converts requests coming in via email, web, phone, chat, and social into tickets, and unifies ticket resolution across channels. Additionally, Freshdesk lets the user automate workflows, provide self-service, manage SLAs, and measure metrics, to stay on top of customer support. Freshdesk also offers out-of-the-box features like an AI-powered support chatbot, predictive…

Higher Rated Features

  • Self Help Community
  • Incident and problem management
  • Multi-Channel Help

Coda

Score 8.2 out of 10

Coda, from Coda Project headquartered in San Francisco, is a template-based document generation solution, supporting a variety of use cases presented by the vendor as ideal for smaller companies that might otherwise be relying on spreadsheets to maintain (for instance) product development, or inventory tracking. It is available free, with paid editions to support teams, automations, or for more advanced collaboration and workspace features, as well as more advanced security features.

Higher Rated Features

There is not enough information to display features

MindTouch

Score 7.0 out of 10

MindTouch is a customer experience management platform with content management and help authoring capabilities. Formerly known as MediaWiki, it is optimized for building knowledge bases for customer self-service and agent assistance purposes.

Higher Rated Features

There is not enough information to display features

Best AirMason Alternatives for Medium-sized Companies

Tridion

Score 9.0 out of 10

Tridion (formerly SDL Tridion) aims to connect people, processes, and information through a complete portfolio of collaborative Content Management, Knowledge Management and Headless delivery technologies. Combine with Accelerators for fast time-to-value and RWS Translation Management solutions for global reach. Its key components include:Tridion Sites provides web content management capabilities, connecting people, processes, and information across teams, brands, and markets, to deliver…

Higher Rated Features

  • Platform & Infrastructure
  • Security
  • Web Content Creation

Bloomfire

Score 9.4 out of 10

Bloomfire provides knowledge engagement, aiming to deliver an experience that connects teams and individuals with the information they need to excel at their jobs. Their cloud-based knowledge engagement platform aims to give people one centralized, searchable place to engage with shared knowledge and grow their organization's collective intelligence.

Higher Rated Features

There is not enough information to display features

Guru

Score 8.9 out of 10
See Guru in 1 minute

Enterprise AI Search, Intranet, and Wiki in one platform. Guru lives in tools organizations already use, so no need to context switch. Users can find info across any app, have an expert help if the info can't be found, and let Guru proactively identify knowledge gaps, duplicate knowledge, and translate it to 100 languages.

Higher Rated Features

There is not enough information to display features

iManage Work

Score 8.4 out of 10

iManage Work is a document management solution formerly known as HP Worksite. iManage was divested from Hewlett-Packard in 2015 and is now an independent company, headquartered in Chicago.

Higher Rated Features

There is not enough information to display features

Notion

Score 8.8 out of 10

Notion aims to present users with an all-in-one workspace — for notes, tasks, wikis, and databases, from Notion Labs in San Francisco.

Higher Rated Features

  • File Sharing & Management
  • Communication
  • Project Management

Freshdesk

Score 8.6 out of 10
Start Free Trial

Freshdesk is a cloud-based customer service software that helps businesses of all sizes to deliver customer support. Freshdesk converts requests coming in via email, web, phone, chat, and social into tickets, and unifies ticket resolution across channels. Additionally, Freshdesk lets the user automate workflows, provide self-service, manage SLAs, and measure metrics, to stay on top of customer support. Freshdesk also offers out-of-the-box features like an AI-powered support chatbot, predictive…

Higher Rated Features

  • Self Help Community
  • Incident and problem management
  • Multi-Channel Help

ServiceNow IT Service Management

Score 8.5 out of 10

ServiceNow is a fast-growing service management provider that went public in 2012. Built on the ServiceNow Now Platform, the IT Service Management bundle provides an agent workspace with knowledge management, and modules supporting issue tracking and problem resolution, change, release and configuration management, and (on the higher tier ITSM Professional plan) ITAM and software asset management.

Higher Rated Features

  • ITSM asset management
  • Incident and problem management
  • Change management

Confluence

Score 8.1 out of 10

Confluence is a collaboration and content sharing platform used primarily by customers who are already using Atlassian's Jira project tracking product. The product appeals particularly to IT users.

Higher Rated Features

  • File Sharing & Management
  • Communication
  • Project Management

Sprinklr Service

Score 8.1 out of 10

Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers real-time actionable & scalable insights. Sprinklr Service – Enables customers to interact with a brand on their preferred channel for a consistent brand experience. Empowers agents with unified/360 customer view and recommends the most relevant responses with AI to improve agent productivity and…

Higher Rated Features

There is not enough information to display features

Best AirMason Alternatives for Enterprises

Tridion

Score 9.0 out of 10

Tridion (formerly SDL Tridion) aims to connect people, processes, and information through a complete portfolio of collaborative Content Management, Knowledge Management and Headless delivery technologies. Combine with Accelerators for fast time-to-value and RWS Translation Management solutions for global reach. Its key components include:Tridion Sites provides web content management capabilities, connecting people, processes, and information across teams, brands, and markets, to deliver…

Higher Rated Features

  • Platform & Infrastructure
  • Security
  • Web Content Creation

Verint Knowledge Management

Score 9.1 out of 10

Verint Knowledge Management aim to help agents find and share the information needed to answer both customer inquiries and questions they may have themselves. The solution helps ensure the answers agents access are consistent, up to date, and easily accessible.

Higher Rated Features

There is not enough information to display features

Bloomfire

Score 9.4 out of 10

Bloomfire provides knowledge engagement, aiming to deliver an experience that connects teams and individuals with the information they need to excel at their jobs. Their cloud-based knowledge engagement platform aims to give people one centralized, searchable place to engage with shared knowledge and grow their organization's collective intelligence.

Higher Rated Features

There is not enough information to display features

Guru

Score 8.9 out of 10
See Guru in 1 minute

Enterprise AI Search, Intranet, and Wiki in one platform. Guru lives in tools organizations already use, so no need to context switch. Users can find info across any app, have an expert help if the info can't be found, and let Guru proactively identify knowledge gaps, duplicate knowledge, and translate it to 100 languages.

Higher Rated Features

There is not enough information to display features

iManage Work

Score 8.4 out of 10

iManage Work is a document management solution formerly known as HP Worksite. iManage was divested from Hewlett-Packard in 2015 and is now an independent company, headquartered in Chicago.

Higher Rated Features

There is not enough information to display features

Notion

Score 8.8 out of 10

Notion aims to present users with an all-in-one workspace — for notes, tasks, wikis, and databases, from Notion Labs in San Francisco.

Higher Rated Features

  • File Sharing & Management
  • Communication
  • Project Management

ServiceNow IT Service Management

Score 8.5 out of 10

ServiceNow is a fast-growing service management provider that went public in 2012. Built on the ServiceNow Now Platform, the IT Service Management bundle provides an agent workspace with knowledge management, and modules supporting issue tracking and problem resolution, change, release and configuration management, and (on the higher tier ITSM Professional plan) ITAM and software asset management.

Higher Rated Features

  • ITSM asset management
  • Incident and problem management
  • Change management

Confluence

Score 8.1 out of 10

Confluence is a collaboration and content sharing platform used primarily by customers who are already using Atlassian's Jira project tracking product. The product appeals particularly to IT users.

Higher Rated Features

  • File Sharing & Management
  • Communication
  • Project Management

Sprinklr Service

Score 8.1 out of 10

Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers real-time actionable & scalable insights. Sprinklr Service – Enables customers to interact with a brand on their preferred channel for a consistent brand experience. Empowers agents with unified/360 customer view and recommends the most relevant responses with AI to improve agent productivity and…

Higher Rated Features

There is not enough information to display features

SharePoint

Score 8.0 out of 10

Microsoft's SharePoint is an Intranet solution that enables users to share and manage content, knowledge, and applications to empower teamwork, quickly find information, and collaborate across the organization.

Higher Rated Features

There is not enough information to display features