Akia vs. Text Request

You can customise it to do what you want to do. Put in the work to learn the back and end and build your own guest journey. You are not limited like other competitors to how the guest flow goes, you build your own. Support are great in helping with this and always attentive

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Text Request is appropriate for all kinds of scenarios! I really have NOT found a situation where Text Request was not suitable to use to try and reach a patient. We have used TR to contact a patient that we have received a referral from their Primary Doctor and we need to schedule an evaluation, we have used TR for insurance and Billing, we have used TR for contacting patients that missed a visit and to reschedule.

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• Fully Customisable
• Great Support
• There always seems to be a way to get what ytou want done

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• text clients quickly and efficiently
• Allow all team members to communicate with all clients and keep the conversation going
• Templates to easily send regular texts
• Customer service is better than excellent!

• Intergrate with PMS payment methods, not only offer their own
• Look at how it can be used better to manage the daily operation
• Communicate between staff members in a SLACK like manner

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• I think so far the only improvement I could suggest would be to be able to "un-send" a text within like 30 secs in case you send something out incorrectly.
• Maybe adding more emojis
• When sending a file make the size of the pic they see bigger

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As great as AKAI is, its only issue is we cant take payments through our PMS - AKIA is reluctant to work with PMS payments as it wants to take payment itself. If this cant be navigated and other opportunities within our PMS appear that can do what AKAI does, it will force us to move in this direction

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Once you get past the blanc canvas and begin to build, you learn its capability and become ingrossed. Easy, user friendly once you get your head around the set up

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A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

Text Request is very user friendly. I started using the Text Request platform on Day 1 without any specific instructions and I was able to figure it out very easily!

Exceptional support. Hopefully they grow enough to have world wide support. Can be problematic being in oposite time zones

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I have never used the support

Initially its a blanc canvas, once we got our head around that your good. It does take a fair few onboarding sessions to really learn. With the blanc canvas approached AKAI need to remember new buyers will be overwhelmed by this possibly

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Much more customisable, does more, team far more ingaging and know what their product can do to build the product to you

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I use Hatch for my service businesses because they integrate with our CRM tool and Text Request does not. I am NOT a fan - their support is not even half as good as TR but they fill a need that our company has. I like the technology, customer service and ease of use that Text Request gives to us - I just want them to integrate with my CRM! If so, I'd leave Hatch in a heartbeat!

• Huge saving in labour costs
• As we are not so orientated to physical tasks to get the guest in, our team are more guest focused delivering better service and multi skill
• Allows the guerst to check themselfs in, submit ID with face recognition and pay bond via all methods making it super efficinet for guest and the team

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Independently Invited by TrustRadius

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• That is not something we see from an office standpoint. This is something that our Headquarters would keep track of.
• What I can say is that the amount of patients being scheduled after implementing TR has been in an upward trend.
• Also patients that missed their appointments are more likely to reschedule when being able to do so with just a text message

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Invited by the Vendor

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info