Akio.cx vs. Genesys Cloud CX
Akio.cx vs. Genesys Cloud CX
Product | Rating | Most Used By | Product Summary | Starting Price |
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Akio.cx | N/A | Serving customers well is an increasingly complicated challenge to overcome because new communication channels generate complex interaction processes. So Akio aims to transform the agent into an Augmented Advisor placed in the best position to interact with customers, thanks to the Akio.cx call center software, presented as a complete but modular tool to improve customer satisfaction. The Akio.cx platform equips contact centers, customer service and outsourcers, in France and around the… | N/A | |
Genesys Cloud CX | N/A | Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider. | $75 per month |
Akio.cx | Genesys Cloud CX | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | Pricing plans can also be billed hourly. | ||||||||||||||
More Pricing Information |
Akio.cx | Genesys Cloud CX | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Akio.cx | Genesys Cloud CX | |
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Small Businesses | Sogolytics Score 8.9 out of 10 | CloudTalk Score 9.4 out of 10 |
Medium-sized Companies | CustomerSuccessBox Score 9.5 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Quadient Inspire Score 9.3 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Akio.cx | Genesys Cloud CX | |
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Likelihood to Recommend | - (0 ratings) | 8.6 (415 ratings) |
Likelihood to Renew | - (0 ratings) | 7.2 (37 ratings) |
Usability | - (0 ratings) | 9.0 (69 ratings) |
Availability | - (0 ratings) | 8.3 (6 ratings) |
Performance | - (0 ratings) | 8.1 (6 ratings) |
Support Rating | - (0 ratings) | 7.0 (98 ratings) |
In-Person Training | - (0 ratings) | 7.7 (4 ratings) |
Online Training | - (0 ratings) | 7.6 (10 ratings) |
Implementation Rating | - (0 ratings) | 8.2 (19 ratings) |
Configurability | - (0 ratings) | 8.2 (5 ratings) |
Contract Terms and Pricing Model | - (0 ratings) | 7.6 (13 ratings) |
Ease of integration | - (0 ratings) | 5.0 (7 ratings) |
Product Scalability | - (0 ratings) | 8.3 (6 ratings) |
Professional Services | - (0 ratings) | 7.6 (10 ratings) |
Vendor post-sale | - (0 ratings) | 8.3 (7 ratings) |
Vendor pre-sale | - (0 ratings) | 8.3 (7 ratings) |
Akio.cx | Genesys Cloud CX | |
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Likelihood to Recommend | Akio No answers on this topic | Genesys |
Pros | Akio No answers on this topic | Genesys |
Cons | Akio No answers on this topic | Genesys |
Likelihood to Renew | Akio No answers on this topic | Genesys |
Usability | Akio No answers on this topic | Genesys |
Reliability and Availability | Akio No answers on this topic | Genesys |
Performance | Akio No answers on this topic | Genesys |
Support Rating | Akio No answers on this topic | Genesys |
In-Person Training | Akio No answers on this topic | Genesys |
Online Training | Akio No answers on this topic | Genesys |
Implementation Rating | Akio No answers on this topic | Genesys |
Alternatives Considered | Akio No answers on this topic | Genesys |
Contract Terms and Pricing Model | Akio No answers on this topic | Genesys |
Scalability | Akio No answers on this topic | Genesys |
Professional Services | Akio No answers on this topic | Genesys |
Return on Investment | Akio No answers on this topic | Genesys |
ScreenShots | Genesys Cloud CX Screenshots |