Aladtec vs. Aspect Workforce

Aladtec works well in a large organization where employees need to access the schedule from all different locations/devices and being able to make adjustments on the go. Aladtec allows the adding of meetings, training, and work shifts all on the same calendar and details can be seen by clicking on the individual item. Aladtec allows the adding of many details and to customize looking at the calendar for each individual.

Incentivized

Easy workforce management tool and the dashboard is well designed with multiple accessible functionalities. This platform allows easy data collection across other project management systems and the analytics which the tool provides are excellent and very reliable project planning and easy scheduling with effective and excellent management functionalities and initial implementing is also an easy process.

• User training is easy with Aladtec. We provided the employees with a login, and they were pros within 20 minutes of logging in.
• Shift reminders help employees remember their next scheduled shift.
• Exception alarms alert you when someone is late to work.

• Long range forecasting as well as forecasting using multiple models.
• Schedule Testing - Being able to test your current or proposed schedules against various forecasts.
• Real-Time Tracking, a lot of insight is given around if an agent was available and when.

• Any specific improvements I have already mentioned to Aladtec and (I'm thrilled to report) several have already been implemented. They even made system accommodations for colorblind users - an industry first!
• I am excited to see further development of the custom forms so we can merge to a completely paperless schedule & payroll system.
• Although there is no specific fleet management tool, we have worked with Aladtec's Customer Support pros to develop a ways to accurately record all of our vehicles for scheduling maintenance, in-service and down time.

• Due to the level of detail offered via statistics this program can become overwhelming for new users and especially upper management who just needs to see the highlights.

I do not currently use the product. My clients do and it is a good tool if you use it the right way.

Once the initial set up of the software is complete and/or you are familiar with the software, it is easy to use and runs like a dream. However, if you are unfamiliar with the software or have used a competitor's product, some features can seem difficult to learn or get used to.

Aladtec has given the support needed, especially in learning the new system and bringing it up to speed for the entire workforce. There is a need to reach out to them when everything freezes, which is rare. This system has been fairly smooth after it had been in use for at least 6 months.

Incentivized

I was impressed with the support I received. There were never any long delays when I had issues and the representatives that I worked with were always patient and eager to fully understand not only my problem but our business processes surrounding the problem.

Implementation of the software was not difficult but it was tedious for us due to the fact that our processes had not kept up with the times and we had to make a large number of process changes along with setting up the software.

The features, functionality, user-friendliness and cost were all factors. Aladtec surpassed all 4 of the other systems we evaluated, most especially with their customer support. We have not had major problems but the few minor glitches we had (all our fault, admittedly) were resolved quickly. The staff not only responded immediately but they made sure we fully understood what happened, helping us prevent future frustrations.

BambooHR is also easy to use and the user interface is friendly, but from my experience, it is better for smaller companies or companies that don't have a lot of clientele that they need to work around. The user interface of PARiM is more confusing as well and not as streamlined as Aspect's.

Incentivized

• Less time spent on scheduling. More time on staff management and operations.
• Affordable solution to scheduling and staff notifications. Very cheap compared to other similar vendors.
• Streamlined operations for our department by using this software and database. Staff can access what they need anytime they want by computer or cell phone.

• Improved service level: By utilizing the forecasting features and scheduling optimizers in the software, service level objections can be increased greatly- especially in a multi-skill environment.
• Reduced workload for back-office employees: Being able to quickly schedule in bulk, quickly create forecasts, automate reports, and have agents' schedule requests automatically approved or denied can save massive amounts of time.
• Agent efficency: By providing multiple tools to gauge agents' adherence, you can see massive improvements in the way your call center agents adhere to their schedule; which in turn, improves service level.