What users are saying about

AlienVault USM<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>

329 Ratings

AlienVault USM<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>

329 Ratings
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Score 7.9 out of 101

Symantec IT Management Suite

5 Ratings
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Score 7.9 out of 101

Add comparison

Likelihood to Recommend

AlienVault USM

Since AlienVault is a versatile tool, having versions for various cloud providers as well as virtualization frameworks, it adheres to the most diverse scenarios. Another strong point to be highlighted is how the company is constantly improving the product. AlienVault is famous for the effort the company puts behind the tool, and it is being improved constantly by adding new resources.
Erlon Sousa Pinheiro profile photo

Symantec IT Management Suite

I would recommend Symantec ITSM to any company over 250 endpoints seeking to effectively manage their endpoints with a customizable tool. The ability to manage your workstations end to end using imaging tools, software deployment, inventory, workflow engine, reporting tools and end user support is awesome.
Shawn Mayhew profile photo

Feature Rating Comparison

Security Information and Event Management (SIEM)

AlienVault USM
7.3
Symantec IT Management Suite
Centralized event and log data collection
AlienVault USM
8.0
Symantec IT Management Suite
Correlation
AlienVault USM
8.0
Symantec IT Management Suite
Event and log normalization
AlienVault USM
8.0
Symantec IT Management Suite
Deployment flexibility
AlienVault USM
7.0
Symantec IT Management Suite
Custom dashboards and views
AlienVault USM
6.0
Symantec IT Management Suite
Host and network-based intrusion detection
AlienVault USM
7.0
Symantec IT Management Suite

IT Asset Management

AlienVault USM
Symantec IT Management Suite
9.6
Software and hardware inventory tracking
AlienVault USM
Symantec IT Management Suite
10.0
License management
AlienVault USM
Symantec IT Management Suite
10.0
Asset lifecycle monitoring
AlienVault USM
Symantec IT Management Suite
10.0
Contract management
AlienVault USM
Symantec IT Management Suite
8.0
Asset relationship management
AlienVault USM
Symantec IT Management Suite
10.0

Pros

  • Displays alarms in a manner that is easily interpreted out of the box. We do not have a security admin so ease of use is important to us. The alarm panel is very easy to read and dig into when needed.
  • Easy implementation. They give all sorts of resources when implementing, but it is intuitive and easy to deploy.
  • Asset groupings are easy to manage.
Will Armistead profile photo
  • End to end workstation imaging with a 45 minute average for OS, drivers and base software with only 1 technician touch to name the workstation.
  • Application usage reporting on what software is being used and how much - broken down by site, department and user.
  • 5% of managed workstations were patched.
  • IT lifecycle reports were automated with live inventory feeds to enable purchase reports.
Shawn Mayhew profile photo

Cons

  • USM needs to mature with the user control interface. Making things easier to get done without "Google", blogs, or support. Plugin support is growing slowly. The ability to have granular control over system behavior needs to mature.
Thomas Vaughan profile photo
  • Product is complex due to its ability to be customized - Requires a knowledgeable Sys admin to manage.
  • Serious questions on how much Symantec is going to support product development going forward. Microsoft keeps pushing SCCM is free and that is a hard siren for VP's to resist - even it if its wrong.
Shawn Mayhew profile photo

Likelihood to Renew

AlienVault USM9.0
Based on 13 answers
The centralized logging and retention for PCI compliance was our main driver, and it is meeting that need. Otherwise there has been enough frustration with the lack of documentation and the need to customize through the CLI that I would be open to alternatives.
Aaron Rothstein profile photo
No score
No answers yet
No answers on this topic

Usability

AlienVault USM7.2
Based on 33 answers
Almost all functions are intuitive, custom logging is not very easy to configure.
Dana Hancock profile photo
Symantec IT Management Suite9.0
Based on 1 answer
I am bit biased after using Symantec ITSM for 10 plus years. However, I found its ability to wrap everything into one console for at a view enterprise health a powerful tool for my department and others. The ability to provide self healing of software packages to workstations was especially powerful. The ability to customize data connections to other tools and automate those inputs and outputs let us provide the business data to support enterprise decisions on Hardware and software usage.
Shawn Mayhew profile photo

Support

AlienVault USM7.6
Based on 24 answers
I have contacted support many times and every time they addressed the issue and continued until it was resolved. The product is solid, so the overall operation is trouble free.
Dana Hancock profile photo
Symantec IT Management Suite8.0
Based on 1 answer
With the Blue Coat acquisition the question remains on how much support Symantec is going to give the ITSM suite. Its just not that sexy anymore to have to support a product that touches all the hardware anymore. A few of the really good support reps have gone the way of private which is very concerning.
Shawn Mayhew profile photo

Implementation

AlienVault USM7.1
Based on 37 answers
The best recommendation I can offer is understand the system that is being installed. Knowing how to configure and specific expectations that you expect from the machine. I would say to watch the tutorials and the online video's, get yourself involved with the community forum and ask the questions if you do not understand.Our company did not make the best choice on the computer that the service was installed on and it has led to some adverse effects that did not appear until now, almost 2 years later and needing to re-install the entire system all over again.If you need the help, ask for it. The technical support team at alienvault and community forum members are always there to answer questions.
James Ellsworth profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

AlienVault Unified Security Management is just a better integration of the tools needed for monitoring your environment. Adding to the polish of the product, the support behind the software has been great.
Jay Dibble profile photo
Symantec ITSM lets business manage all platforms well not just windows. The depth of software management, Inventory, Asset, license management, contracts and ability to adapt to a customers needs to fantastic. However, SCCM has a lot of benefits and may surpass Symantec ITSM as Microsoft makes it harder and harder for any other vendor to manage Windows machines and environments.
Shawn Mayhew profile photo

Return on Investment

No answers on this topic
  • Create and manage Weekly, monthly and yearly enterprise reports on IT activities using ITSM tools. Accurate IT Lifecycle forecasts reduced purchases by 10%
  • Reduced Workstation imaging process from 4 hours to 1, with only 1 5-minute physical touch per machine. Savings of $196k monthly 2.3M yearly Labor cost savings
  • Reduced Team Software package time from 30 hours to 10 hours with Better Project Management – 7000 hours were saved during the recreation of the software library
  • Reduced Packages from 5800 to 350 packages - implement Software Life-cycle Management at the same time
  • Increased inventory accuracy reports from 55% to 99.5% of all known company machines
  • Reduced staff to operate Systems Management tools from 22 people to 4
Shawn Mayhew profile photo

Screenshots

Symantec IT Management Suite

Pricing Details

AlienVault USM

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
Additional Pricing Details

AlienVault USM More Information

Symantec IT Management Suite

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Symantec IT Management Suite More Information