What users are saying about

AlienVault USM

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334 Ratings

AlienVault USM

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334 Ratings
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Score 8 out of 101
5 Ratings
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Score 7.7 out of 101

Add comparison

Likelihood to Recommend

AlienVault USM

AlienVault USM Anywhere is a great SIEM and if you need to deploy a SaaS solution then it is suited very well. It works very well for us being 100% AWS and integrates well with our toolset and AWS features. The Open Threat Intelligence (OTX) is perfect for providing context on events and feeding our incident response processes.
Matthew White profile photo

Symantec IT Management Suite

I would recommend Symantec ITSM to any company over 250 endpoints seeking to effectively manage their endpoints with a customizable tool. The ability to manage your workstations end to end using imaging tools, software deployment, inventory, workflow engine, reporting tools and end user support is awesome.
Shawn Mayhew profile photo

Feature Rating Comparison

Security Information and Event Management (SIEM)

AlienVault USM
7.3
Symantec IT Management Suite
Centralized event and log data collection
AlienVault USM
8.0
Symantec IT Management Suite
Correlation
AlienVault USM
8.0
Symantec IT Management Suite
Event and log normalization
AlienVault USM
8.0
Symantec IT Management Suite
Deployment flexibility
AlienVault USM
7.0
Symantec IT Management Suite
Custom dashboards and views
AlienVault USM
6.0
Symantec IT Management Suite
Host and network-based intrusion detection
AlienVault USM
7.0
Symantec IT Management Suite

IT Asset Management

AlienVault USM
Symantec IT Management Suite
9.6
Software and hardware inventory tracking
AlienVault USM
Symantec IT Management Suite
10.0
License management
AlienVault USM
Symantec IT Management Suite
10.0
Asset lifecycle monitoring
AlienVault USM
Symantec IT Management Suite
10.0
Contract management
AlienVault USM
Symantec IT Management Suite
8.0
Asset relationship management
AlienVault USM
Symantec IT Management Suite
10.0

Pros

  • AlienVault USM Anywhere is easy to deploy with their cloud-based model and deploying the required agents on-prem (or in the cloud) is quick and easy.
  • Custom rules allow for alerting based on content from events and you can even trigger agents in response to threats, shutting down computers or grabbing forensic info for incident response.
  • USM Anywhere also takes care of reporting for ISO and PCI, allowing you to pull reports for auditors at a moment’s notice.
  • With many integrations out-of-the-box, you can pull in all the data from products you use and other sources, such as Amazon CloudWatch Logs.
Matthew White profile photo
  • End to end workstation imaging with a 45 minute average for OS, drivers and base software with only 1 technician touch to name the workstation.
  • Application usage reporting on what software is being used and how much - broken down by site, department and user.
  • 5% of managed workstations were patched.
  • IT lifecycle reports were automated with live inventory feeds to enable purchase reports.
Shawn Mayhew profile photo

Cons

  • We would love to be able to create custom rules based on a series of events, to create rule-sets where, for example, failed logins to the VPN Server are logged and then when a successful attempt follows soon after, it triggers an alarm for a Brute Force. It does this for things like OKTA already, so control over which events this applies to would be great.
  • More data tiers - something between 250GB and 500GB tiers, maybe break it down into 100GB tiers?
  • Integration with OpsGenie would be great.
Matthew White profile photo
  • Product is complex due to its ability to be customized - Requires a knowledgeable Sys admin to manage.
  • Serious questions on how much Symantec is going to support product development going forward. Microsoft keeps pushing SCCM is free and that is a hard siren for VP's to resist - even it if its wrong.
Shawn Mayhew profile photo

Likelihood to Renew

AlienVault USM9.0
Based on 13 answers
It is a great product and has been instrumental to our security posture.
Dana Hancock profile photo
No score
No answers yet
No answers on this topic

Usability

AlienVault USM7.2
Based on 33 answers
Not enough documentation, non-descript error messages, and too much required to be done at the command line for an "appliance".
Aaron Rothstein profile photo
Symantec IT Management Suite9.0
Based on 1 answer
I am bit biased after using Symantec ITSM for 10 plus years. However, I found its ability to wrap everything into one console for at a view enterprise health a powerful tool for my department and others. The ability to provide self healing of software packages to workstations was especially powerful. The ability to customize data connections to other tools and automate those inputs and outputs let us provide the business data to support enterprise decisions on Hardware and software usage.
Shawn Mayhew profile photo

Support

AlienVault USM7.6
Based on 24 answers
I have not had a single issue with the alienvault support staff. Any issue or question that we had, especially in the beginning during the installation phase the support staff was readily available via phone and email to help us. I am very happy with the decision we made to go with alienvault.
Mikhail Suleymanov profile photo
Symantec IT Management Suite8.0
Based on 1 answer
With the Blue Coat acquisition the question remains on how much support Symantec is going to give the ITSM suite. Its just not that sexy anymore to have to support a product that touches all the hardware anymore. A few of the really good support reps have gone the way of private which is very concerning.
Shawn Mayhew profile photo

Implementation

AlienVault USM7.1
Based on 37 answers
Before implementing AlienVault, take the class. It will make things easier down the line.
Ledan Patrick Masseus profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

None at the time as the product was purchased before I joined the organization.
AJ Gumataotao profile photo
Symantec ITSM lets business manage all platforms well not just windows. The depth of software management, Inventory, Asset, license management, contracts and ability to adapt to a customers needs to fantastic. However, SCCM has a lot of benefits and may surpass Symantec ITSM as Microsoft makes it harder and harder for any other vendor to manage Windows machines and environments.
Shawn Mayhew profile photo

Return on Investment

No answers on this topic
  • Create and manage Weekly, monthly and yearly enterprise reports on IT activities using ITSM tools. Accurate IT Lifecycle forecasts reduced purchases by 10%
  • Reduced Workstation imaging process from 4 hours to 1, with only 1 5-minute physical touch per machine. Savings of $196k monthly 2.3M yearly Labor cost savings
  • Reduced Team Software package time from 30 hours to 10 hours with Better Project Management – 7000 hours were saved during the recreation of the software library
  • Reduced Packages from 5800 to 350 packages - implement Software Life-cycle Management at the same time
  • Increased inventory accuracy reports from 55% to 99.5% of all known company machines
  • Reduced staff to operate Systems Management tools from 22 people to 4
Shawn Mayhew profile photo

Screenshots

Symantec IT Management Suite

Pricing Details

AlienVault USM

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
Additional Pricing Details

AlienVault USM More Information

Symantec IT Management Suite

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Symantec IT Management Suite More Information