What users are saying about
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Top Rated
599 Ratings

AlienVault USM

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Top Rated
599 Ratings
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Score 7.9 out of 101
6 Ratings
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Score 7.6 out of 101

Likelihood to Recommend

AlienVault USM

AlienVault Unified Security Management (USM) Anywhere is a cloud-based security information and event management solution that provides effective and affordable threat detection, incident response, and compliance management capabilities. USM Anywhere is well suited to mid-size enterprise environments operating in the cloud. USM Anywhere is also well suited to enterprises whose operations teams require easy deployment and management. Last, USM Anywhere is considered a highly affordable option compared to competitors. USM Anywhere lags competitors in several areas, such as application monitoring, database monitoring, and integrations with third-party solutions such as cloud access security brokers (CASB), DAM, DAP, and DLP.
Matthew Stacks profile photo

Symantec IT Management Suite

The Symantec IT Management Suite is used throughout the company (global). It is efficient and reports via email any type of problem found, from threats to attacks. The update on the clients is carried out without being noticed. When the system is doing some sort of scan, older computers are slow. Other than that, I believe it is an ideal software for monitoring the entire infrastructure.
Denis Pereira profile photo

Feature Rating Comparison

Security Information and Event Management (SIEM)

AlienVault USM
7.3
Symantec IT Management Suite
Centralized event and log data collection
AlienVault USM
8.0
Symantec IT Management Suite
Correlation
AlienVault USM
8.0
Symantec IT Management Suite
Event and log normalization
AlienVault USM
8.0
Symantec IT Management Suite
Deployment flexibility
AlienVault USM
7.0
Symantec IT Management Suite
Custom dashboards and views
AlienVault USM
6.0
Symantec IT Management Suite
Host and network-based intrusion detection
AlienVault USM
7.0
Symantec IT Management Suite

IT Asset Management

AlienVault USM
Symantec IT Management Suite
8.6
Software and hardware inventory tracking
AlienVault USM
Symantec IT Management Suite
7.1
License management
AlienVault USM
Symantec IT Management Suite
10.0
Asset lifecycle monitoring
AlienVault USM
Symantec IT Management Suite
9.0
Contract management
AlienVault USM
Symantec IT Management Suite
9.0
Asset relationship management
AlienVault USM
Symantec IT Management Suite
8.1

Pros

AlienVault USM

  • Alienvault USM is THOROUGH. We have a highly integrated workspace that's most SAAS, and I monitor those integrations and their security with AV. If I am trying to track the uptime of a laptop, I don't go to VPN or our Directory Services... I go to AV.
  • As I mentioned before, we use Sophos to protect our laptops. If a questionable file shows up on someones laptop, I hear about it from AlienVault before I hear about it from our Sophos service.
  • The OTX Pulse feature is a built-in feature that lets you subscribe to industries and you are notified about new threats that affect that industry on a daily basis. The pulse alerts are added to your AV watchlist.
Christian Holton profile photo

Symantec IT Management Suite

  • End to end workstation imaging with a 45 minute average for OS, drivers and base software with only 1 technician touch to name the workstation.
  • Application usage reporting on what software is being used and how much - broken down by site, department and user.
  • 5% of managed workstations were patched.
  • IT lifecycle reports were automated with live inventory feeds to enable purchase reports.
Shawn Mayhew profile photo

Cons

AlienVault USM

  • While there are many features, many of them are not very advanced. Vulnerability scanning as an example is extremely simplistic and almost unusable for an enterprise organization. It's just enough to get a program off the ground.
  • Cloud-only deployment model (SaaS) may not fit all organizations. Not all organizations are "cloud friendly".
  • Reporting capabilities out of the box are lack luster. Vulnerability management reporting as an example does not include a single canned report.
Frank DePaola profile photo

Symantec IT Management Suite

  • Increased memory consumption
  • Older machines can not support the program
Denis Pereira profile photo

Likelihood to Renew

AlienVault USM

AlienVault USM 4.4
Based on 16 answers
The centralized logging and retention for PCI compliance was our main driver, and it is meeting that need. Otherwise there has been enough frustration with the lack of documentation and the need to customize through the CLI that I would be open to alternatives.
Aaron Rothstein profile photo

Symantec IT Management Suite

No score
No answers yet
No answers on this topic

Usability

AlienVault USM

AlienVault USM 7.3
Based on 35 answers
The product once properly configured seems to offer a wealth of information but has it's issues. I feel that the initial setup/ installation should include technical support to get up and running. My personal experience from the configuration as installed indicates that the network adaptors are not properly configured to read information. The network ports where configured to only ready 1/2 the network?? So having help to get the system up and running should be part of the initial purchase.
James Ellsworth profile photo

Symantec IT Management Suite

Symantec IT Management Suite 9.0
Based on 1 answer
I am bit biased after using Symantec ITSM for 10 plus years. However, I found its ability to wrap everything into one console for at a view enterprise health a powerful tool for my department and others. The ability to provide self healing of software packages to workstations was especially powerful. The ability to customize data connections to other tools and automate those inputs and outputs let us provide the business data to support enterprise decisions on Hardware and software usage.
Shawn Mayhew profile photo

Support

AlienVault USM

AlienVault USM 7.5
Based on 25 answers
I have not had a single issue with the alienvault support staff. Any issue or question that we had, especially in the beginning during the installation phase the support staff was readily available via phone and email to help us. I am very happy with the decision we made to go with alienvault.
Mikhail Suleymanov profile photo

Symantec IT Management Suite

Symantec IT Management Suite 8.0
Based on 1 answer
With the Blue Coat acquisition the question remains on how much support Symantec is going to give the ITSM suite. Its just not that sexy anymore to have to support a product that touches all the hardware anymore. A few of the really good support reps have gone the way of private which is very concerning.
Shawn Mayhew profile photo

Online Training

AlienVault USM

AlienVault USM 8.6
Based on 6 answers
The instructor was very knowledgeable and was able to answer everyone's questions. He also was able to teach to many different levels. Some folks in the class had already been using USM or a similar product whereas I and a few others were brand new. He also provided a way of reaching out with questions after the training was over. Everyone in the training seemed to enjoy the class.
Christian Holton profile photo

Symantec IT Management Suite

No score
No answers yet
No answers on this topic

Implementation

AlienVault USM

AlienVault USM 6.6
Based on 38 answers
Initial implementation was okay, but we should have gone on the one week course first as an understanding of the features and what to look for would have been of great use. This is especially relevant when fine tuning and correlating events and creating parsers.Once set up the system is pretty resilient and adding in configuration is quite an easy process. We only had on the odd few occasions had to progress any set up problems to tech support.There are also some great whitepapers and set up articles on AlienVault's website support.
Philip Clarke profile photo

Symantec IT Management Suite

No score
No answers yet
No answers on this topic

Alternatives Considered

AlienVault USM

USM Appliance provides you with the ability to identify your critical assets and to set policies to alert you when those assets have vulnerabilities or are subjected to attacks. USM Appliance will generate alarms based upon the risk associated with any given security event captured in USM Appliance.USM Appliance provides you with the ability to identify your critical assets and to set policies to alert you when those assets have vulnerabilities or are subjected to attacks. USM Appliance will generate alarms based upon the risk associated with any given security event captured in USM Appliance. Identifying patterns of events that indicate a possible threat or vulnerability.
Mpho Lekota profile photo

Symantec IT Management Suite

We evaluated Norton and Kaspersky, we chose Symantec to provide more options and more guarantees. In addition, we have used the tool for more than 10 years in the company (the time I am working). It has an interface with all monitoring data and statistics. A specific display of each piece of connected equipment in the network, making monitoring easy and, in case of a threat, it notifies us.
Denis Pereira profile photo

Return on Investment

AlienVault USM

No answers on this topic

Symantec IT Management Suite

  • Reduction of virus infections
  • Greater clarity in the reports
  • Monitoring the network and infra
Denis Pereira profile photo

Screenshots

Symantec IT Management Suite

Pricing Details

AlienVault USM

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Symantec IT Management Suite

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

AlienVault USM
7.9
Symantec IT Management Suite
8.1

Likelihood to Renew

AlienVault USM
4.4
Symantec IT Management Suite

Usability

AlienVault USM
7.3
Symantec IT Management Suite
9.0

Reliability and Availability

AlienVault USM
6.4
Symantec IT Management Suite

Performance

AlienVault USM
7.3
Symantec IT Management Suite

Support

AlienVault USM
7.5
Symantec IT Management Suite
8.0

In-Person Training

AlienVault USM
4.5
Symantec IT Management Suite

Online Training

AlienVault USM
8.6
Symantec IT Management Suite

Implementation

AlienVault USM
6.6
Symantec IT Management Suite

Scalability

AlienVault USM
6.3
Symantec IT Management Suite

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