Alive5 vs. BotStar

AliveChat is perfect for real-time communication with web visitors, especially when a business doesn't mind getting insight into the activities of people visiting their website. It favours websites whose users log in from multiple device formats like a pc, iPad, tablets, smartphones etc as AliveChat is able to provide a similar user experience across multiple devices. Overall, AliveChat is my suggested program for companies or startups seeking a helpdesk program for their website.

Incentivized

This is a perfect tool to help you save time with repetitive tasks, enhance customer experience. As long as you use Facebook Page or Website, BotStar is suitable for developing your business or project. While it is possible to create chatbots that can speak more naturally, it will require some programming knowledge as well as time to develop.

• Mobile compatibility - AliveChat has a dynamic user interface which makes its popup chat widget display and work perfectly on all devices - mobile and desktop. Thus web visitors get a complete experience no matter the device from which they use in accessing our website.
• Analytic - AliveChat provides us with a dynamic set of website analytics that helps us in analyzing our progress or decline in a timely manner. With the analytics provided by AliveChat, we are able to monitor the number of visitors on the website at a particular time, the duration of which they have been on the website, the number of times they have been on the website in time past etc.
• Feature packed - AliveChat is packed with features which makes the job of the customer care agents easier. For instance, with AliveChat it is very easy for an agent to transfer a web visitors chat to another agent that has better answers to the agent's query. We are also able to introduce short survey questions to web visitors, which they respond to before they begin chatting with a customer care rep.

Incentivized

• First of all, the design, as well as the ease of use, are definitely the biggest strengths of this platform. The drag and drop feature allows me to design the flow quite conveniently.
• Second, the step-by-step video, documented tutorials are simple and only took about 5-10 minutes.
• Third, BotStar created the feature which allows me to update CMS data automatically with CSV files.

• There seems to always be required upgrades where you need to spend more money to get a better product.
• The look and feel continues to change, not necessarily for the bad.
• Price point has gone up a decent amount recently.

Incentivized

• BotStar updates regularly, but sometime it come with small bugs.
• Should consider update Smart delay feature.
• BotStar has lots of tools and integrations, so it would be great to have more documents or a place for people to share their ideas with those tools.

AliveChat really serves a different purpose than other products. Very few products offer the ability to chat through our website, so it compliments our phone, text, and email options very well.

Incentivized

Easy to use interface and price are the two factors that made me decide to use BotStar. Compared to other chatbot platform, there are a few features that are not available or as diverse, but seeing the platform is updated monthly makes me confident that I have made a wise choice.

• Positive: real-time communication with fans
• Negative: reps are more stagnant with outbound attempts
• Negative: it makes it easier to not speak with us via phone or face to face

Incentivized

• Speed ​​up customer response on Facebook as well as Website, guaranteed under 10 minutes.
• Reduce repetitive employee workloads and prioritize more important things.