Alma Suite vs. Hiver

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Alma Suite
Score 4.0 out of 10
Mid-Size Companies (51-1,000 employees)
Alma Suite is a private social network for companies, that includes a task management tool, a private wikipedia for knowledge management, an idea manager, a game for training, professional profiles, discussion groups, news, instant messages, and postings. The vendor’s value proposition is that they bring together different tools that enable companies to work as a team in one place and be more aligned. Additionally, the vendor says their solution’s simple, easy to use and friendly…
$5
users
Hiver
Score 8.2 out of 10
N/A
Hiver helps you manage customer support and sales right from your Gmail. With Hiver, teams can collaborate on Shared email accounts like support@ or sales@ without having to leave their Gmail accounts. Hiver works like a full-fledged help desk, built right into Gmail. It gives you everything you need to do outstanding customer support, without any of the complexities and feature overload that come with other help desk products. Hiver is used by thousands of companies…
$14
/user/month
Pricing
Alma SuiteHiver
Editions & Modules
Alma Suite Enterprise
$5
users
Alma SuiteEnterprise
$5
users
Alma Suite Unlimited
Quote
users
PLUS PLAN
$14.00
/user/month
PREMIUM PLAN
$22.00
/user/month
ENTERPRISE PLAN
$34.00
/user/month
Offerings
Pricing Offerings
Alma SuiteHiver
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesYes
Entry-level Setup Fee$100 usersNo setup fee
Additional Details70% Discount for NGOs 50% for Benefit corporations, Educational Institutions & Health Care. 30% for Companies already working with a Consultant on Cultural Development or related issues.—
More Pricing Information
Features
Alma SuiteHiver
Project Management
Comparison of Project Management features of Product A and Product B
Alma Suite
6.7
1 Ratings
16% below category average
Hiver
-
Ratings
Task Management8.21 Ratings00 Ratings
Mobile Access6.41 Ratings00 Ratings
Search5.51 Ratings00 Ratings
Communication
Comparison of Communication features of Product A and Product B
Alma Suite
7.0
1 Ratings
13% below category average
Hiver
-
Ratings
Chat5.51 Ratings00 Ratings
Notifications8.21 Ratings00 Ratings
Discussions7.31 Ratings00 Ratings
Internal knowledgebase7.31 Ratings00 Ratings
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
Alma Suite
-
Ratings
Hiver
1.7
3 Ratings
129% below category average
Organize and prioritize service tickets00 Ratings1.03 Ratings
Ticket creation and submission00 Ratings2.03 Ratings
Ticket response00 Ratings2.03 Ratings
Multi-Channel Help
Comparison of Multi-Channel Help features of Product A and Product B
Alma Suite
-
Ratings
Hiver
3.0
3 Ratings
88% below category average
Email support00 Ratings3.03 Ratings
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Alma SuiteHiver
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All AlternativesView all alternativesView all alternatives
User Ratings
Alma SuiteHiver
Likelihood to Recommend
6.4
(1 ratings)
1.0
(3 ratings)
Usability
-
(0 ratings)
3.0
(1 ratings)
Support Rating
-
(0 ratings)
4.0
(1 ratings)
User Testimonials
Alma SuiteHiver
Likelihood to Recommend
Alma Suite
My business is HR consulting. Best benefits: organize freelance consultants by projects and tasks.
Read full review
Hiver
Any work environment where more than one team member is able to address certain customer requests. We used to use Groups, but then it was confusing as to whether or not someone responded, and we needed more transparency between team members. Another example is a person emailing with a billing question. We used to reply and add the billing department's email address or forward the email to billing, but with Hiver, simply assigning it to the billing HIVER Inbox allows anyone to reply directly to the customer without the issue of either the customer or team member remembering to reply all or accidentally replying only to the team member forwarding the email.
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Pros
Alma Suite
  • Great for task administration.
  • Customer service is friendly, pragmatic and always available.
  • Organize freelance consultants by projects and tasks.
Read full review
Hiver
  • It's easy to set up, and manage ongoing.
  • The customer service and support is amazing- I get check ins, quick responses to enquiries and extras from time to time.
  • It knows what it's doing- it's here to take the issue of gmail not being the best when it comes to shared inboxes and it has provided the perfect solution!
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Cons
Alma Suite
  • Need to improve in the way it shows project development in time: Gantt chart, schedules, etc.
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Hiver
  • There is currently no way to create a support ticket unless related to an email already received. It would be extremely beneficial to be able to take a call and create a support ticket within HIVER based on the call in the same manner that we can create a ticket from an inbound email.
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Usability
Alma Suite
No answers on this topic
Hiver
Easy to use
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Support Rating
Alma Suite
No answers on this topic
Hiver
Support is there, can be slow at times.
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Alternatives Considered
Alma Suite
Better features for project development follow up than Asana and Wrike (previous choices)
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Hiver
Hiver was the only option we looked at. There didn't appear to be many alternatives in the market
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Return on Investment
Alma Suite
  • Positive: Internal Communication and Collaboration
Read full review
Hiver
  • Hiver has increased the efficiency by which we address emailed questions and concerns.
  • Hiver increases transparency between team members.
  • Information pertinent to one or more team members is searchable by all applicable team members making it easier to research a situation that otherwise could have been stored in details across separate member email histories.
Read full review
ScreenShots

Alma Suite Screenshots

Screenshot of Alma Suite HOME: everything that happens in your company will appear here. Simple and easy layout.Screenshot of Task Manager. List of task that can be filtered.Screenshot of Tasks detail and updates.Screenshot of Private Wikipedia: Knowledge BaseScreenshot of Wiki ArticleScreenshot of Game for training and testing: simple and fun. Easy to setup.

Hiver Screenshots

Screenshot of Hiver in GmailScreenshot of Access shared mailboxScreenshot of Collision alerts feature