What users are saying about
6 Ratings
4 Ratings
6 Ratings
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Score 4 out of 100
4 Ratings
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Score 9.8 out of 100

Likelihood to Recommend

Alma Suite

My business is HR consulting. Best benefits: organize freelance consultants by projects and tasks.
Anonymous | TrustRadius Reviewer

Hiver

Any work environment where more than one team member is able to address certain customer requests. We used to use Groups, but then it was confusing as to whether or not someone responded, and we needed more transparency between team members. Another example is a person emailing with a billing question. We used to reply and add the billing department's email address or forward the email to billing, but with Hiver, simply assigning it to the billing HIVER Inbox allows anyone to reply directly to the customer without the issue of either the customer or team member remembering to reply all or accidentally replying only to the team member forwarding the email.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Alma Suite
6.7
Hiver
Task Management
Alma Suite
8.2
Hiver
Mobile Access
Alma Suite
6.4
Hiver
Search
Alma Suite
5.5
Hiver

Communication

Alma Suite
7.0
Hiver
Chat
Alma Suite
5.5
Hiver
Notifications
Alma Suite
8.2
Hiver
Discussions
Alma Suite
7.3
Hiver
Internal knowledgebase
Alma Suite
7.3
Hiver

Incident and problem management

Alma Suite
Hiver
8.9
Organize and prioritize service tickets
Alma Suite
Hiver
8.4
Ticket creation and submission
Alma Suite
Hiver
9.1
Ticket response
Alma Suite
Hiver
9.1

Multi-Channel Help

Alma Suite
Hiver
9.1
Email support
Alma Suite
Hiver
9.1

Pros

Alma Suite

  • Great for task administration.
  • Customer service is friendly, pragmatic and always available.
  • Organize freelance consultants by projects and tasks.
Anonymous | TrustRadius Reviewer

Hiver

  • It's easy to set up, and manage ongoing.
  • The customer service and support is amazing- I get check ins, quick responses to enquiries and extras from time to time.
  • It knows what it's doing- it's here to take the issue of gmail not being the best when it comes to shared inboxes and it has provided the perfect solution!
Megan Shorter | TrustRadius Reviewer

Cons

Alma Suite

  • Need to improve in the way it shows project development in time: Gantt chart, schedules, etc.
Anonymous | TrustRadius Reviewer

Hiver

  • There is currently no way to create a support ticket unless related to an email already received. It would be extremely beneficial to be able to take a call and create a support ticket within HIVER based on the call in the same manner that we can create a ticket from an inbound email.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Alma Suite

Better features for project development follow up than Asana and Wrike (previous choices)
Anonymous | TrustRadius Reviewer

Hiver

Hiver was the only option we looked at. There didn't appear to be many alternatives in the market
Megan Shorter | TrustRadius Reviewer

Return on Investment

Alma Suite

  • Positive: Internal Communication and Collaboration
Anonymous | TrustRadius Reviewer

Hiver

  • Hiver has increased the efficiency by which we address emailed questions and concerns.
  • Hiver increases transparency between team members.
  • Information pertinent to one or more team members is searchable by all applicable team members making it easier to research a situation that otherwise could have been stored in details across separate member email histories.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Alma Suite

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$100*

* users

Alma Suite Editions & Modules

Edition
Alma Suite Enterprise$51
Alma SuiteEnterprise$51
Alma Suite UnlimitedQuote1
  1. users
Additional Pricing Details
70% Discount for NGOs 50% for Benefit corporations, Educational Institutions & Health Care. 30% for Companies already working with a Consultant on Cultural Development or related issues.

Hiver

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Hiver Editions & Modules

Edition
PLUS PLAN$14.001
PREMIUM PLAN$22.001
ENTERPRISE PLAN$34.001
  1. /user/month
Additional Pricing Details

Rating Summary

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