Likelihood to Recommend
The speed of development from concept, through development and delivery of the end product is so impressive [with Alpha Anywhere]. There is an impressive array of genies and helper functions meaning that you can focus on what matters, the end user experience. It is not a "No code" solution but it is a very impressive "low code" solution which allows detailed access under the hood to tweak the applications to your own needs and the needs of your clients.
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Using it in the application support team is worth it as it is capable of carrying a lot of information. But using it for a Service Desk operation might not be of much use as it won't be used up to its full potential and will be costly as compared to other alternatives available in the market.
Read full review Pros Our company had been creating small business applications since the 1980's, when we used DBase IV (don't laugh... that's what was available). Then, we got more "sophisticated" with Microsoft Access. Clearly, we would always be limited with what we can do with those two programs. By accident, during an Internet search, we saw and ad for Alpha Anywhere (back then, it was called Alpha V). After working with the 30 free trial for just two weeks, we retired Access, for good. The best part was Alpha's flexibility in its use of "back end" data tables. That allowed us to use existing Access tables as we redesigned the front-end program (Alpha ships with its own DBF system, but we prefer SQL-Based tables). You can choose, SQL Server, MySQL, Oracle, Access, Paradox (actually, too many to name) for your tables. You can even create links to Excel spreadsheets or QuickBooks Tables. It's outstanding! Alpha allows developers to create very large and very complex programs. However, it's also a great choice for RAD (Rapid Application Development) for those who need to be up and running quickly or for less experienced programmers. Actually, the interface truly allows for "codeless" development of your application (more on that later). That means you can design a fully functional application, without typing a single line of code. They have some examples on their website. My favorite part of Alpha is that it is constantly adding features and functions that allow us to do more with our applications. In fact, one of my biggest problems is that I need more time to learn and practice the added features as fast as they are introduced Prior to Alpha Anywhere, we never considered creating/developing "mobile" applications (for tablets, smartphones, etc.). Alpha created a unique "panel" system that makes those application work great... and allows for the design of very sophisticated Apps. Read full review The best ITSM management just in 1 tool. User friendly for no IT people when they must raise a IT issue. It offer very good workflow during incident or request item. Read full review Cons I really enjoyed product when the database was a part of it, less maintenance Converting to the cloud has been challenging Security setup should be simpler, like Softr or Stacker Read full review Providing admins/devs with easier mechanisms for providing businss stakeholders with self-service admin capabilities across the platform Tutorials on how to be the best at reporting in servicenow Guided tour functionaltiy is a bit rigid and could use more workflow capabilities Making it easier to push form variables to the user so there is more context when providing an approval. The out of box approval UI/form is terrible in my opinion. Read full review Likelihood to Renew
Everybody in the company is happy to use ServiceNow. All people are happy to use a user-friendly web tool in order to open IT incidents. IT people can easily support people with a stable and solid tool.
Read full review Usability
As a regular user of the ServiceNow platform, including the incident management, change management and enterprise application management modules, I find that I am able to competently use the platform with minimal training and assistance. User guides are available from the vendor if required. The customisable front-end that we use in the organisation as an ordering tool for internal IT services is very easy to use, and makes searching for the required IT service simple for business users.
Read full review Support Rating
They are Knowledgeable. They explain from the layman's perspective and are always quick and ready to help. They carry the patient in their conversation and provide a detailed understanding of our query. They also help to build knowledge. They are quick in rendering their help in Service Now forums. They understand their responsibility as the face of the company and are on top of things.
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Alpha Anywhere is a full-stack IDE. It’s no code and low code, but you can also custom code if you need to. About 10% of our application is no code. 80% is low code and 10% is custom code.
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ServiceNow is by far a better tool over Remedy. Its ability to integrate so seamlessly to so many tools allows for plenty of opportunity to streamline and improve processes. Servicenow has intuitive flows that allow you to quickly pivot if process change. Its adaptiveness is what makes it far better solution over Remedy
Read full review Contract Terms and Pricing Model
Our base managed service MSA is very clear and focused on our use of ITSM (ITIL role license). Other parts of the platform use some sort of transaction count licensing. This type of pricing does not work for an implementation of our scale.
Read full review Professional Services
Very easy to use. Capture more data from the Incident and problem management. Easier to escalate and following the change management process to resole the issues.
Read full review Return on Investment Allows for a great return on investment since you can quickly become very productive and complete more projects and applications in a shorter period of time with hand coding and the normal programming headaches of PHP, C#, Angular, etc. You can afford to take on more and smaller projects since they will require far less time to complete than more traditional development environments. Alpha Anywhere is continuously updated coming out with new features and capabilities on essentially a daily basis. Continuous improvement and frequent updates allows you to always stay ahead of the curve and competitors. Alpha Anywhere allows you to offer lower cost solutions that will be completed in less time and that will be much easier to support and maintain. Read full review Ensuring good service support internally and externally has triggered opportunities to sustain good links with everyone and opened the door to more sales and successful business and ServiceNow has been key in all this, so the investment came back to us faster than expected. Read full review ScreenShots Alpha Anywhere Screenshots