Altera Sunrise EHR vs. NextGen Healthcare EHR

This is well suited for small business needs where are only a handful of users need an EHR to perform their usual tasks such as patient charting etc. Allscripts Sunrise EHR can be challenging to use sometimes because of the slow processing speed, which may test your patience and can lead to frustration.

Nextgen Healthcare EHR is an all-in-one software, to appointment schedule, check in and check out through the visit, providers creating the record of the visit, however if Nextgen would allow unlimited characters in the provider template the record created would be more beneficial, accepting payments, to billing the encounter and posting the insurance payments electronically.

Incentivized

• Create notes and prepare medical charts for patients
• Can easily create and modify templates
• Can create addendum to the notes

• NextGen has always stayed on top of the many changes every year and remained certified. I have seen many EHR companies go out of business or seen users have to change EHR systems in order to remain compliant for reporting.
• With NextGen, I am able to make a few customizations that my providers ask for to make their documentation easier. Not all EHR's are customizable. While it is not best practice to do a lot of customizations, sometimes it is worth the extra work to keep your providers happy!
• I love going to the NextGen User Group Meeting they have every year. I always learn things I didn't know and learn more about the things I do. They offer classes for everyone no matter what you do that pertains to NextGen. Even Government updates for healthcare.

Incentivized

• Speed can be improved as I face lagging and freezing issues with it.
• Reviewing notes from older visits is a little tricky as it requires a lot of clicks.
• The size of the EHR screen is not well optimized with your computer screen, and hence the fonts look very small.

• NextGen completely misses the mark for ASCs, especially multispecialty.
• NextGen EHR constantly struggles with UDS reporting based on the EHR documentation.
• NextGen EHR struggles to compete because of automation. Most practices want to be dexterous, but it's not sustainable as we look to AI and automation.

Incentivized

The usability of the product is great. The difficulty that we have is in the background with the speed of servers or of things loading. If there are any issues with the remote server, things can really slow down drastically.

Incentivized

Pages load quickly and reports are uploaded quickly. It just takes far too many clicks to get anything complete in this program. If a patient wants to pay for something after we have checked them out of their appointment, or wants to make an appointment it is not efficient. In a busy practice like ours efficiency is key and we need to keep the flow going

Incentivized

Tier 1 support is useless. They gather details we've already provided and have no idea how to help us. Techs just call rather than scheduling an appointment which means we are in the middle of something else and our internal IT is unavailable to provide appropriate connection. Webex details aren't provided in advance of the call so it's difficult to get connected timely to have a conversation in real time during the support session. Many issues drag on for months and tickets get closed without resolution. It's a "known issue" is the most unhelpful response to a recurring problem. UGM Learning Lab is perfect because the issues based experts are there! It would be ideal to always be connected like that in real time

Incentivized

NG is like no other software I have ever used. I thought if you used one software they are all alike. Not this software, it is totally different but let me tell you very thorough and it also can track anything that anyone has done in a work day. Good auditing system.

Incentivized

• Best solution (charting, patient scheduling, workflow management, and many more features) for companies from 1 to 10 employees
• We have trained our staff and did not face any hiccups
• It has definitely improved our efficiency and overall productivity

• While in some cases, NextGen Healthcare EHR improves efficiency, most practices are not able to reduce staff, they usually have to actually have .5-1 more employees per physician or midlevel provider. These employee roles change and shift throughout the implementation and into the adaptation process. Those staff generally slowly transition to where they are needed next.

Incentivized