NextGen
December 20, 2024

NextGen

Anonymous | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Software Version

NextGen Enterprise EHR

Overall Satisfaction with NextGen Healthcare EHR

I work with practices and help find solutions for workflow, operations, and day-to-day obstacles. NextGen is a tool we help to document patient visits, prescribe RX, document referrals, schedule, and bill.

Pros

  • Identifies problems that exist in a department or workflow.
  • Perform routine functions and works well for GP and UC.
  • Scheduling and billing functions are pretty seamless.

Cons

  • NextGen completely misses the mark for ASCs, especially multispecialty.
  • NextGen EHR constantly struggles with UDS reporting based on the EHR documentation.
  • NextGen EHR struggles to compete because of automation. Most practices want to be dexterous, but it's not sustainable as we look to AI and automation.
  • NextGen will not reduce staffing. It will redirect, but not reduce.
  • NextGen will identify previously hidden problems in workflows when implemented, which should increase revenue/efficiency.
  • NextGen can be complicated and require scribes for less tech-savvy providers, which costs a practice.
I have worked with providers who enjoy the mobile application, but it will never replace the desktop application. The free version is very limited, and most don't find enough value in subscribing to the paid version.
The workflow is not inherent in NextGen and requires some in-place workflows in every office to be tweaked or modified to work with NextGen instead of enhancing an in-place workflow.
NextGen is ok. It is not, nor will it ever be, Epic. I have seen strides from Cerner since the Oracle acquisition, which will certainly give Nextgen a run for its status quo attitude. ECW is still very popular in the FQHC world. I have worked with NextGen software for many years, since 2005, when it was a great software and could compete. I don't see it surviving with all of the advancements in technology.

Do you think NextGen Healthcare EHR delivers good value for the price?

Not sure

Are you happy with NextGen Healthcare EHR's feature set?

Yes

Did NextGen Healthcare EHR live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of NextGen Healthcare EHR go as expected?

Yes

Would you buy NextGen Healthcare EHR again?

Yes

Nextgen works well for multispecialty physician practices and generally well for FQHC and IHS. I would never recommend it for an ADC or for any type of inpatient setting.

NextGen Healthcare EHR Feature Ratings

5.6
Real-time eligibility verification
4
Coding
6
Claims management
6
Patient billing
6
Financial Reporting
6
Patient Scheduling ()
Not Rated
Medical Inventory Management ()
Not Rated
8.1
Charting / document management
8
Templates
8
E-prescribing
10
Patient portal
6
Mobile/tablet support
8
Integration with other EMR and PM systems
7
Customization
10
9.0
HIPAA compliance
9
9.0
Multi-office / multi-physician capabilities
9

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