Item: NextGen Healthcare EHR
Rating: 10
Author: Verified User

Overall Satisfaction with NextGen Healthcare EHR

Use Cases and Deployment Scope

We have used NextGen software since 2011 there have been many upgrades over the years that have been beneficial for the most part. NextGen Healthcare EHR works fine. We use it for billing, posting and of course electronic medical records. We have tried over the years too have unlimited text characters in our templates for the providers to dictate. That’s a work in progress. We’ve been working for a few years, trying to get that to fruition. Since we’ve been with him since 2011, I can’t honestly tell you how others compare to NextGen because I’ve had no access to use them. We have been happy enough with the software to be using it for 13 years.

Pros and Cons

Pros

it is easy to create an appointment for a patient. The system is easy to use. It can easily show you when the next appoint is and also has pop up system alerts that the staff can view as to any special things that may need to be done before that appointment is created
Adding charges from an encounter is effortless, creates the claim and is sent to the clearing house and onto the payer. This process is all documented
one of the best features I like is that in the background is that NextGen documents every user's actions as to what is being done to the patient's chart. As a manager I can view what has happen over time with the patient's chart and easily repair what's needed

Cons

Unlimited characters in provider's templates where they dictate into
In the medications template, it is harder to use, adding medications is a bear. Reconciling them is no fun either
The report engines could be better. At least a better understanding on how to use them to get exactly what you want out of them. That is one big struggle I experience

Return on Investment

electronic payment posting has saved us many man hours each and every month
the ability to be able to code an encounter and upload to a clearing house in a matter of minutes has been a real time saver to our practice
one task that has saved us much time without error is the check in check out process

Mobile EHR

We have utilized dragon in our practice for all providers. it allows them to dictate their progress notes quickly and efficiently with minimal or no errors. Nextgen Healthcare EHR has come out with their own Ai technology. But at $599.00 per provider, we will not be taking advantage of that anytime soon.

Usability

We have been using Nextgen since 2011. Over the many years they have upgraded the product to make it easier to use. Save us time and get the job done. The workflow process for check-in and checkout has been a very valuable tool for us. Getting the billing to our clearing house is
in a timely manner has been monumental on getting us paid quicker. The electronic posting feature which has been in place for many years has saved multiple hours of work for the practice. The system alerts and pop-ups in Nextgen has saved us many hours in the front part of the office while scheduling appointments.

Key Insights

Do you think NextGen Healthcare EHR delivers good value for the price?

Yes

Are you happy with NextGen Healthcare EHR's feature set?

Yes

Did NextGen Healthcare EHR live up to sales and marketing promises?

Yes

Did implementation of NextGen Healthcare EHR go as expected?

Yes

Would you buy NextGen Healthcare EHR again?

Yes

Other Software Used

Adobe Acrobat, Microsoft 365

Likelihood to Recommend

Nextgen Healthcare EHR is an all-in-one software, to appointment schedule, check in and check out through the visit, providers creating the record of the visit, however if Nextgen would allow unlimited characters in the provider template the record created would be more beneficial, accepting payments, to billing the encounter and posting the insurance payments electronically.