So many clicks, but so many rewards
February 01, 2019

So many clicks, but so many rewards

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with NextGen Healthcare Clinical Care Solutions (including MediTouch)

We use NextGen Healthcare Clinical Care Solutions to organize our day-to-day practice. We switched from paper records to this EMR system to comply with new standards in medicine. We use this system for scheduling, patient communication, staff communication, faxing, organizing medical records and charts, and for billing. Every member of our organization is a user of this program.

Pros

  • Scheduling within the practice
  • Patient billing and the ability to search billing records under each chart
  • Ability to access information remotely through logging in with username and password

Cons

  • EHR and Practice Management are two completely different interfaces within the same program and are not easily navigated.
  • Only super users can perform all tasks, making it so all staff needs to become a super user.
  • Credit Card processing is difficult to set up and change-- we moved offices but need to process CC payments through our old office.
  • When patients prefill their registration information online, we are unable to confirm their insurance information due to small glitches with the program.
  • There are multiple ways to view the daily schedule, and none of them are easy to use.
  • It has positively impacted the patient experience by allowing them to schedule online
  • It has positively impacted scheduling as we have multiple offices and we can schedule patients for any provider in any office
  • It has reduced our efficiency while we switched. It took a very long time for the entire staff to get used to the system
NextGen Healthcare Clinical Care Solutions won our practice because of its ability to do it all. It encompasses all parts of our practice while accommodating the patients' needs. Other solutions we looked for did not offer the amount of support and products that NextGen Healthcare Clinical Care Solutions did. We did not really consider anything else once we found this program.
Podiatry
2-5 practitioners
Pages load quickly and reports are uploaded quickly. It just takes far too many clicks to get anything complete in this program. If a patient wants to pay for something after we have checked them out of their appointment, or wants to make an appointment it is not efficient. In a busy practice like ours efficiency is key and we need to keep the flow going.
NextGen Healthcare Clinical Care Solutions works to get your practice or hospital EMR compliant. It is very difficult to get anything done quickly-- there are so many clicks required to perform simple tasks and when you are patient-facing it makes you look a little silly. It is difficult to input information quickly into the system and patient information does not always upload from their portal. Patients do like that they are able to look up their own records and send messages through this system. It is well suited for a practice that only wants one program to do it all-- billing, scheduling, and the actual practicing. It is, however, very difficult to learn as you need to learn how to trick the system in many cases.

NextGen Healthcare EHR Feature Ratings

8.0
Real-time eligibility verification
9
Coding
8
Claims management
10
Patient billing
5
Financial Reporting
8
7.5
Automated appointment reminders
10
Calendar interface
5
Medical Inventory Management ()
Not Rated
6.5
Charting / document management
10
Templates
9
E-prescribing
10
Patient portal
7
Mobile/tablet support
8
Speech recognition
3
Integration with other EMR and PM systems
2
Customization
3
10.0
HIPAA compliance
10
10.0
Multi-office / multi-physician capabilities
10

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