So many clicks, but so many rewards
February 01, 2019
So many clicks, but so many rewards

Score 6 out of 10
Vetted Review
Verified User
Overall Satisfaction with NextGen Healthcare Clinical Care Solutions (including MediTouch)
- Scheduling within the practice
- Patient billing and the ability to search billing records under each chart
- Ability to access information remotely through logging in with username and password
- EHR and Practice Management are two completely different interfaces within the same program and are not easily navigated.
- Only super users can perform all tasks, making it so all staff needs to become a super user.
- Credit Card processing is difficult to set up and change-- we moved offices but need to process CC payments through our old office.
- When patients prefill their registration information online, we are unable to confirm their insurance information due to small glitches with the program.
- There are multiple ways to view the daily schedule, and none of them are easy to use.
NextGen Healthcare Clinical Care Solutions won our practice because of its ability to do it all. It encompasses all parts of our practice while accommodating the patients' needs. Other solutions we looked for did not offer the amount of support and products that NextGen Healthcare Clinical Care Solutions did. We did not really consider anything else once we found this program.