Alterian Real-Time CX Platform vs. Pega Customer Decision Hub
Alterian Real-Time CX Platform vs. Pega Customer Decision Hub
Product | Rating | Most Used By | Product Summary | Starting Price |
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Alterian Real-Time CX Platform | N/A | Alterian Real-Time CX Platform (launched as "Chameleon" in 2017) is a customer journey orchestration management solution, oriented towards global audiences. Alterian tracks individual journey performance in real time and, with metrics, evaluates the success of KPI/goal performances from multiple journeys. SDL divested itself of the platform in late 2016, and the Alterian division re-emerged as a result of this as an independent company. | N/A | |
Pega Customer Decision Hub | N/A | Pega Customer Decision Hub optimizes customer lifetime value by providing an “always-on brain” to unify data, analytics, and channels into one connected experience. Customer Decision Hub collects data from every interaction as it’s taking place, combines that with the customer’s full interaction history to determine their current context, and then delivers nextbest-action recommendations. Pega aims to enable users to pivot between selling, serving, retaining, and nurturing in real time. | $97 Per User Per Month |
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Alterian Real-Time CX Platform | Pega Customer Decision Hub | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Alterian Real-Time CX Platform | Pega Customer Decision Hub | |
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Small Businesses | Ortto Score 8.8 out of 10 | Simplify360 Score 7.8 out of 10 |
Medium-sized Companies | Quadient Inspire Score 9.4 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Quadient Inspire Score 9.4 out of 10 | Conversica Score 9.5 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Alterian Real-Time CX Platform | Pega Customer Decision Hub | |
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Likelihood to Recommend | - (0 ratings) | 8.0 (9 ratings) |
Alterian Real-Time CX Platform | Pega Customer Decision Hub | |
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Likelihood to Recommend | Alterian No answers on this topic | Pegasystems |
Pros | Alterian No answers on this topic | Pegasystems |
Cons | Alterian No answers on this topic | Pegasystems |
Alternatives Considered | Alterian No answers on this topic | Pegasystems |
Return on Investment | Alterian No answers on this topic | Pegasystems |
ScreenShots | Pega Customer Decision Hub Screenshots |