Altitude uCI vs. Collab OneContact CC

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Altitude
Score 8.0 out of 10
N/A
Altitude uCI is a configurable, modular unified communications, VoIP, and inbound or outbound contact center solution from Portuguese company Altitude Software.N/A
OneContact CC
Score 7.3 out of 10
N/A
OneContact CC is a call center platform from Collab in Portugal.N/A
Pricing
Altitude uCICollab OneContact CC
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
AltitudeOneContact CC
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Features
Altitude uCICollab OneContact CC
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
Altitude uCI
9.7
1 Ratings
15% above category average
Collab OneContact CC
-
Ratings
Agent dashboard9.01 Ratings00 Ratings
Validate callers10.01 Ratings00 Ratings
Outbound response10.01 Ratings00 Ratings
Call forwarding10.01 Ratings00 Ratings
Click-to-call (CTC)9.01 Ratings00 Ratings
Warm transfer10.01 Ratings00 Ratings
Predictive dialing10.01 Ratings00 Ratings
Interactive voice response10.01 Ratings00 Ratings
REST APIs9.01 Ratings00 Ratings
Call scripts10.01 Ratings00 Ratings
Call tracking10.01 Ratings00 Ratings
Multichannel integration10.01 Ratings00 Ratings
CRM software integration9.01 Ratings00 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
Altitude uCI
9.6
1 Ratings
15% above category average
Collab OneContact CC
-
Ratings
Inbound call routing10.01 Ratings00 Ratings
Omnichannel inbound routing10.01 Ratings00 Ratings
Recording10.01 Ratings00 Ratings
Quality management9.01 Ratings00 Ratings
Call analytics8.01 Ratings00 Ratings
Historical reporting10.01 Ratings00 Ratings
Live reporting10.01 Ratings00 Ratings
Best Alternatives
Altitude uCICollab OneContact CC
Small Businesses
CloudTalk
CloudTalk
Score 9.4 out of 10
CloudTalk
CloudTalk
Score 9.4 out of 10
Medium-sized Companies
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 10.0 out of 10
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 10.0 out of 10
Enterprises
Google Cloud Contact Center AI
Google Cloud Contact Center AI
Score 8.9 out of 10
Google Cloud Contact Center AI
Google Cloud Contact Center AI
Score 8.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Altitude uCICollab OneContact CC
Likelihood to Recommend
9.0
(1 ratings)
7.3
(1 ratings)
User Testimonials
Altitude uCICollab OneContact CC
Likelihood to Recommend
Altitude Software
  • Both inbound and outbound interactions for telephony, social media (Twitter and Facebook out of the box), email, chat and more.
  • Powerful predictive dialing--gives the option to change between dialing modes without interruptions.
  • Offers the possibility to load customer data and tie interactions with specific customers to get a better idea of the customer's journey.
  • Offers the possibility to save interaction outcomes and present them in monitoring and reports.
  • Cannot replace a corporate PBX.
Read full review
Collab
Collab OneContact is an all around platform that can be used in any situation. It can be used in situation where there isn't a PBX. I've seen some solutions where the platform is integrated, using SIP with a CUCM.
Read full review
Pros
Altitude Software
  • Predictive outbound
  • Offers a reliable CRM-lite option
  • GDPR platform module
  • Customizable reports
  • Powerful IVR flows with many options
  • Web-based management and agent applications available
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Collab
  • Call Flow, ACD and IVR.
  • Dynamic platform with the possibility to integrate with the client existing solution.
  • Was built to stand alone, with no need for a supporting PBX, or a advanced reporting module.
Read full review
Cons
Altitude Software
  • User interface
  • Offers no direct access to its database
  • Support responsiveness could be better
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Collab
  • The need to have a Microsoft SQL Server 2012/2014 Standard in order to save the media interactions.
  • The email module needs a little more work.
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Alternatives Considered
Altitude Software
Altitude uCI offers some CRM capabilities that Genesys Cloud does not. It offers the option to store multi-dimensional interaction outcomes and presents them in reports. Altitude uCI agent scripts can be more elaborate than Genesys Could ones, and its reports are fully customizable. While Genesys Cloud is moving toward that direction, it still doesn't offer the level of customizability Altitude Xperience does.
Read full review
Collab
CUCCX is a great platform but it can't be considered when working with other manufacturers, even if they support SIP. For this reason, when you're building a network that isn't just installed by one provider, I would suggest an approach different from CUCCX (considering VoIP and CC platforms, not routing or switching). OneContact allows the integration between platforms, allowing short number dialing between different contexts, recording other advanced telephony solution. Collab's Customer interaction Hub is a great solution for clients that need a CRM, but don't need much complexity, this mini-CRM is a great asset against the competition and facilitates the deployment of an omni-channel Contact Center.
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Return on Investment
Altitude Software
  • Reliable prediction improves productivity
  • Multichannel integration offers an all-in-one solution
  • Offers its own custom-made PBX solution that is more reasonably priced than standalone PBX solutions
  • Can work with existing corporate PBXs (Cisco, Alcatel, Avaya)
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Collab
  • It has a low initial CAPEX
  • It has low maintenance
  • The manufacterer support can be a considerable cost.
Read full review
ScreenShots