TrustRadius

Altitude Xperience vs. Directly

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Altitude Xperience
Score 7.6 out of 10
N/A
Altitude Xperience is a unified and complete customer interaction software suite. It enables contact centers to integrate different functionalities and tools to support the customer experience (CX). Formerly from Altitude Software, it is now supported by Enghouse since the late 2020 acquisition.N/A
Directly
Score 6.4 out of 10
N/A
Directly’s crowd platform harnesses thousands of independent experts and AI technology to automate common customer questions and deliver customer service that consumers love. The vendor states companies like Airbnb, Microsoft, and Samsung partner with Directly to improve the customer experience, boosting CSAT by 20% while reducing contact center volume and saving millions per year. Directly is based in San Francisco and backed by Microsoft’s M12 Ventures, Samsung NEXT, True…N/A
Pricing
Altitude XperienceDirectly
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Altitude XperienceDirectly
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
Altitude XperienceDirectly
Features
Altitude XperienceDirectly
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
Altitude Xperience
9.7
1 Ratings
14% above category average
Directly
-
Ratings
Agent dashboard9.01 Ratings00 Ratings
Validate callers10.01 Ratings00 Ratings
Outbound response10.01 Ratings00 Ratings
Call forwarding10.01 Ratings00 Ratings
Click-to-call (CTC)9.01 Ratings00 Ratings
Warm transfer10.01 Ratings00 Ratings
Predictive dialing10.01 Ratings00 Ratings
Interactive voice response10.01 Ratings00 Ratings
REST APIs9.01 Ratings00 Ratings
Call scripts10.01 Ratings00 Ratings
Call tracking10.01 Ratings00 Ratings
Multichannel integration10.01 Ratings00 Ratings
CRM software integration9.01 Ratings00 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
Altitude Xperience
9.6
1 Ratings
15% above category average
Directly
-
Ratings
Inbound call routing10.01 Ratings00 Ratings
Omnichannel inbound routing10.01 Ratings00 Ratings
Recording10.01 Ratings00 Ratings
Quality management9.01 Ratings00 Ratings
Call analytics8.01 Ratings00 Ratings
Historical reporting10.01 Ratings00 Ratings
Live reporting10.01 Ratings00 Ratings
Best Alternatives
Altitude XperienceDirectly
Small Businesses
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Score 7.5 out of 10
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Score 9.1 out of 10
Medium-sized Companies
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Score 7.5 out of 10
Quadient Inspire
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Score 9.5 out of 10
Enterprises
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 8.5 out of 10
Quadient Inspire
Quadient Inspire
Score 9.5 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Altitude XperienceDirectly
Likelihood to Recommend
9.0
(1 ratings)
7.0
(1 ratings)
User Testimonials
Altitude XperienceDirectly
Likelihood to Recommend
Enghouse
  • Both inbound and outbound interactions for telephony, social media (Twitter and Facebook out of the box), email, chat and more.
  • Powerful predictive dialing--gives the option to change between dialing modes without interruptions.
  • Offers the possibility to load customer data and tie interactions with specific customers to get a better idea of the customer's journey.
  • Offers the possibility to save interaction outcomes and present them in monitoring and reports.
  • Cannot replace a corporate PBX.
Verified User
Anonymous
Read full review
Directly Software, Inc.
It is well suited for customer experience service management but, it should focus more on a support system.
Abhay Ranjan | TrustRadius Reviewer
Read full review
Pros
Enghouse
  • Predictive outbound
  • Offers a reliable CRM-lite option
  • GDPR platform module
  • Customizable reports
  • Powerful IVR flows with many options
  • Web-based management and agent applications available
Verified User
Anonymous
Read full review
Directly Software, Inc.
  • customer messaging management
  • IVR
  • Branding
Abhay Ranjan | TrustRadius Reviewer
Read full review
Cons
Enghouse
  • User interface
  • Offers no direct access to its database
  • Support responsiveness could be better
Verified User
Anonymous
Read full review
Directly Software, Inc.
  • support
  • moderation
  • termination process
Abhay Ranjan | TrustRadius Reviewer
Read full review
Alternatives Considered
Enghouse
Altitude uCI offers some CRM capabilities that Genesys Cloud does not. It offers the option to store multi-dimensional interaction outcomes and presents them in reports. Altitude uCI agent scripts can be more elaborate than Genesys Could ones, and its reports are fully customizable. While Genesys Cloud is moving toward that direction, it still doesn't offer the level of customizability Altitude Xperience does.
Verified User
Anonymous
Read full review
Directly Software, Inc.
Directly is more user-friendly and provides an easy interface. It's help desk software and chat support is very interactive
Abhay Ranjan | TrustRadius Reviewer
Read full review
Return on Investment
Enghouse
  • Reliable prediction improves productivity
  • Multichannel integration offers an all-in-one solution
  • Offers its own custom-made PBX solution that is more reasonably priced than standalone PBX solutions
  • Can work with existing corporate PBXs (Cisco, Alcatel, Avaya)
Verified User
Anonymous
Read full review
Directly Software, Inc.
  • increased branding
  • increased numbers of customer
  • increased customer loyalty
Abhay Ranjan | TrustRadius Reviewer
Read full review
ScreenShots