What users are saying about

Altru

11 Ratings

Blackbaud CRM

Top Rated
55 Ratings

Altru

11 Ratings
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Score 5.8 out of 101

Blackbaud CRM

Top Rated
55 Ratings
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Score 5.9 out of 101

Add comparison

Likelihood to Recommend

Altru

Altru is best suited for a primary sales system and donor and member management database. It is good at compiling and exporting user data and input into queries and Excel sheets. It is not suited for class and camp registration, especially if they involve multiple days and weeks. Altru does not have the capacity to sell or manage multi-day events, without some manipulation through the "back end" of the system.
Jillian Bock profile photo

Blackbaud CRM

The Blackbaud Internet Solutions (BBIS) platform is still being evaluated as it provides external web presence (content management system), donor self service, event registration, email marketing, revenue processing and has an interface with the application.
Salvador Orochena profile photo

Pros

  • The system is very intuitive and easy to learn, especially the sales functions.
  • The support resources are fantastic. From finding the answer by yourself on the knowledge base, to talking to chat support, to after hours support - I have had very good experience working with their support team.
  • Being able to have all of the departments across our organization put all of their information on one platform is an amazing improvement to what we had before Altru.
  • Since it is internet based, you can access it from anywhere - which is great when I am not in the office and need to fix something. I just jump on it on my phone!
Elizabeth Dempsey profile photo
  • Locked configuration strategy- if you have a high turn over, or an undocumented culture you will want to find a solution that supports change management. The config files are locked in Blackbaud which means some things you can't change. For orgs that have frequent turn-over this strategy is helpful.
  • Blackbaud has tutorials online as well as classes in person staff can take. They offer certificates so supervisors know that staff have been exposed to a body of knowledge. When staff members take the workshops it is important to provide them the time to practice and use what they just learned. We purchased (for a high fee) a pass for any of our staff to take as many of the workshops as possible. We also offered this to key volunteers- as more knowledge makes folks more employable and more comfortable.
  • Blackbaud has a very strong team of sales staff. Make sure you demo and that you know what you want. Fees are sadly complicated so use a spreadsheet. Once a quote is sent in writing my experience is there was very little flexibility in pricing. So your first call is really important. Do your homework.
No photo available

Cons

  • We'd love to see more reports available. I initially spent a lot of time building queries to get the information we needed, and we often use queries for regular reporting.
  • We do not use Altru for volunteer management because of its limited functionality.
  • We've run into some software issues not limited to our organization, but these have been resolved in a timely manner.
Gillian Armstrong profile photo
  • The interface is overly complex - intimidating for the new user. That said, they are working on improving that with the next generation. It will be interesting to see what abilities will go by the wayside in an effort to simplify.
  • Setting up user access is complex, and not complex enough in some cases.
Petra Hall profile photo

Likelihood to Renew

No score
No answers yet
No answers on this topic
Blackbaud CRM6.4
Based on 7 answers
I no longer work with non profit clients, but if I did I would give them consideration.
Lin Wormley profile photo

Support

No score
No answers yet
No answers on this topic
Blackbaud CRM1.0
Based on 1 answer
They did not stand behind their product. I had to tell my story/ explain my problem to multiple people, multiple times and in the end the issue that was determined to be a product functionality issue, was never resolved. They company never even apologized for the problem or offered any help in resolving all the issues and lost time it cost us.
No photo available

Alternatives Considered

Altru is the only complete, all-in-one solution that meets the RISD Museum's business needs.
Shannon Knight profile photo
eTapestry was the database in use when my boss and I came on board. We did evaluations in terms of price and capabilites and it wasn't worth it to switch. Many other databases were much more expensive, did not offer similar services, and were not as user-friendly. The Blackbaud team did a lot to help us with customization and cleaning up the database along the way. Additionally, training videos and online help systems really sold us on keeping the system
Rebecca Armstrong profile photo

Return on Investment

  • It has become very tedious to account for registrants in each session of a class or camp, because you have to "sell" them into each session in order to have an accurate class roster.
  • It is very easy to process payment and entry fees to our Museum and programs.
  • It is easy to retrieve accurate information and records of patrons.
Jillian Bock profile photo
  • Able to get report data out and run transactions
  • Does process bank transactions quickly
No photo available

Pricing Details

Altru

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details
Altru’s pricing information is catalogued below, as supplied by the software provider or retrieved from publicly accessible pricing materials. Altru is priced as an annual subscription. This includes hosting, unlimited users, access to unparalleled product support – everything you expect from a complete cloud solution.

Blackbaud CRM

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details