What users are saying about
14 Ratings
65 Ratings
14 Ratings
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Score 7.2 out of 101
65 Ratings
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Score 7 out of 101

Likelihood to Recommend

Altru

Destinations with both membership/donations and admissions will benefit from Altru's capability to track revenue from all angles. As a pretty robust system, you'll find many ways to utilize Altru including through mailings and mailing lists, major donor moves management, merchandise, and online forms.
Jennifer Dunmire profile photo

Blackbaud CRM

Complex fundraising - Perfect for hospitals, universities, and large enterprise or multi-site nonprofits. Not an out-of-the-box implementation - Organizations must plan, invest, and dedicate time for implementing this CRM. Budgets should include outside consultants and/or Blackbaud specialists to help in every step.
Wendy Johnson profile photo

Pros

Altru

  • Cloud based database provides access from anywhere we have internet access across our 40 acre campus.
  • Constituent tracking provides powerful data tools to understand all points of contact with visitors.
  • Basic and in-depth training programs offered, providing staff with the knowledge they need for successful use of the product.
George Buss, Jr. profile photo

Blackbaud CRM

  • The user interface is user friendly, intuitive and customizable through security. Reduces the change management obstacle in training.
  • The application is both configurable and customizable. This presents significant benefits in addressing unanticipated needs, once the proper resources, and training are established. Examples are creating custom reports, adding functionality, interfacing with other applications / platforms.
  • Support and application enhancements. Blackbaud support is effective in addressing out of the box functionality and overall supporting customizations as well. Blackbaud's knowledge base and community provide several resources that can be leveraged in support and enhancing the application.
Salvador Orochena profile photo

Cons

Altru

  • There is no online sales for merchandise.
  • The way you have to set up events that span multiple days (such as camps) is currently very clunky and not user-friendly for online registration.
  • The online shopping experience needs improvement. Visitors expect Amazon-level ease-of-use and Altru just isn't there yet.
Shannon Knight profile photo

Blackbaud CRM

  • The Sales experience is rough. Be prepared. Write everything down. It is rough because if you are new you do not know what to ask for. You have the purchase of the function and the maintenance of the functionality you purchase. It is complicated and tricky. It is also frustrating.
  • Costs are not consistent. Caution...you are on your own to set your limit or what you can pay, If you are not a techy and new or uncomfortable with negotiations you probably should involve others. Make them explain each line item to you. Do not sign until you know you have everything you will need to achieve your goals.
  • There documentation is old school and lacks graphics, workflow and is loaded with text. I would like to use user videos with click through demos.
No photo available

Likelihood to Renew

Altru

No score
No answers yet
No answers on this topic

Blackbaud CRM

Blackbaud CRM 6.4
Based on 7 answers
We've covered a lot, but mostly because we are happy with the system overall. There are a few kinks, and sometimes it takes a minute to figure out the right wording to pull a report or the best way to code a new category that we want to track. But Blackbaud is always there to help us, and once things are figured out - they are super simple to replicate. It wouldn't be worth it to switch to a new system and lose of all our information and time put in to mastering the system
Rebecca Armstrong profile photo

Support

Altru

No score
No answers yet
No answers on this topic

Blackbaud CRM

Blackbaud CRM 1.0
Based on 1 answer
They did not stand behind their product. I had to tell my story/ explain my problem to multiple people, multiple times and in the end the issue that was determined to be a product functionality issue, was never resolved. They company never even apologized for the problem or offered any help in resolving all the issues and lost time it cost us.
No photo available

Alternatives Considered

Altru

Having used multiple databases to collect data from visitors across all of our points of contact, we found we had information, but no comparison between areas. It was possible to have a volunteer who made a donation, bought a membership, made purchases in the shop, and attended a workshop, but only visited the galleries 1x a year. The result was to have power users without knowing it. While each of the products we had used were fine in their own right, they lacked the ability to tell us what we most needed to know - how often we were used across all of our points of service. Altru gave us that.
George Buss, Jr. profile photo

Blackbaud CRM

Blackbaud CRM is a great product, especially when fully optimized, implemented, and supported. Its many features often dwarf some of the smaller CRM offerings on the market. That said it is a complex product requiring a great deal of training in some situations and not all organizations may fully utilize its vast features.
Bruce Emmerling profile photo

Return on Investment

Altru

  • We've had some minor issues with donors in multiple membership programs receiving the incorrect communications which querying should have eliminated, but on the whole, it's no more or less than with any system.
No photo available

Blackbaud CRM

  • Decreased open rate in email because we can't figure out how to segment out inactive or soft bounce emails in Blackbaud
  • Mistakenly sent an email with the wrong personalization
  • The whole team can use Blackbaud but only 1-2 people know how to actually use it. Very steep learning curve
Debbie Gillum profile photo

Pricing Details

Altru

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Blackbaud CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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