TrustRadius
Designed for General Admissions Organizationshttps://dudodiprj2sv7.cloudfront.net/product-logos/UL/l3/3HT36PJKSP4F.PNGAltru - Giving up a little to gain a lotOur museum uses Altru as an institutional constituent database. We chose Blackbaud's product to find a way to merge multiple data points across multiple departments - education, ticketing, reservations, donors, volunteers, shop, marketing and finance. Our goal was to better understand visitor use of our site to develop stronger experiences, target marketing, and philanthropic asks.,Cloud based database provides access from anywhere we have internet access across our 40 acre campus. Constituent tracking provides powerful data tools to understand all points of contact with visitors. Basic and in-depth training programs offered, providing staff with the knowledge they need for successful use of the product.,Query system not user-friendly for management with limited database background. Limited company-to-user support outside of an online community of users. No long term account managers for program. No email analysis tools for eblasts. Limited merchandise capabiity for shop use, though the program does allow third party programs to work with it.,8,Altru has given us the potential to turn users from multiple entry points into members and donors. Through the institutional calendar, we have shrunk our total space use conflicts between departments. Increased out mailing list capacity by combining points of contact into one location.,CAM, Financial Edge, The Raisers Edge and Vista,Financial Edge, Google Analytics,,6Altru - the good, the bad and the meh.Altru is used in various capacities throughout our organization. It is used as a donor and member database and is our primary point of sales systems through visitor services. We also use Altru to manage our events and programs, as well as to process program registrations and RSVP's. Additionally, Altru is used to create HTML emails used for our e-blasts and designated membership emails.,Point of Sales system, which is very user-friendly, and easy to navigate. Member Database, which is easy to search through to locate information on patrons. Event Calendar and Listings, which is organized and color coded.,Not ideal to use for e-blasts. It is difficult to manipulate and code through Altru. Registering and managing multi-day events. Altru does not have the capacity to "sell" registrants into multi-session events. You have to work around the system in order to account for attendees in each session of the event. Customizing web forms for program registration is a little bit difficult to figure out and to execute.,5,It has become very tedious to account for registrants in each session of a class or camp, because you have to "sell" them into each session in order to have an accurate class roster. It is very easy to process payment and entry fees to our Museum and programs. It is easy to retrieve accurate information and records of patrons.Altru Shifts Focus from the Work to the ServiceThe RISD Museum uses Altru for all membership, ticketing, event registration, donations, acknowledgements -- pretty much everything except for collection management. Before moving to Altru in 2012, we used a separate system in each department. There was one system for admissions, another for online sales, another for membership. Then there were myriad spreadsheets and pieces of paper where visitor contact information was kept. In order to create an invitation list for an event, we would spend at least two weeks just gathering the data. But the biggest win came for our members. Before switching to Altru, a new membership card would reach the visitor, on average, 21 days after we received the application. With Altru, it took just 2 days! Overall, Altru has provided a huge improvement in efficiency which makes our work easier and gives us more time to focus on what's truly important: visitors to the Museum.,Instant sharing of data across departments. When a visitor's address is updated at the front desk, that information is available immediately to our development staff. 360 degree view of our visitors. We can see all of a visitor's activity -- when they're coming to the museum, what events they attend -- which gives us a better understanding of their needs. Altru can be accessed from anywhere. If we hold an event off-site, we can still handle admissions/registrations so long as there is a network. Altru Tech Support is awesome! They are very patient and, if they don't know the answer, they find out for you.,There is no online sales for merchandise. The way you have to set up events that span multiple days (such as camps) is currently very clunky and not user-friendly for online registration. The online shopping experience needs improvement. Visitors expect Amazon-level ease-of-use and Altru just isn't there yet.,10,The biggest change at the RISD Museum is that everyone now has access to data. We don't have to guess what our constituents are doing -- we can actually look it up and base decisions on real visitor needs.,Datatel, Raiser's Edge, Tessitura, Enterprise and VersaiAltru - An Intuitive & Interactive CRM SystemOur entire organization, from the art museum to the conservancy, uses Altru to help manage daily sales, events and programs, memberships, group sales, fundraising, and development. We have been using it now for a little over a year and are having success in utilizing it across the board in a way we were not able to do with our old system. Before Altru, all of our departments used separate systems that did not "talk" to each other. Now we are all on one system and are able to work together in a more productive way.,The system is very intuitive and easy to learn, especially the sales functions. The support resources are fantastic. From finding the answer by yourself on the knowledge base, to talking to chat support, to after hours support - I have had very good experience working with their support team. Being able to have all of the departments across our organization put all of their information on one platform is an amazing improvement to what we had before Altru. Since it is internet based, you can access it from anywhere - which is great when I am not in the office and need to fix something. I just jump on it on my phone!,We would love to see the merchandise piece of Altru improve. Currently we use another POS system for our merchandise, because Altru does not support selling merchandise online. I would love to be able to use the same system across the board for all of our sales - tickets and merchandise. I wish the reporting was more encompassing. You can use query to build your own reports, but it can be time consuming to get exactly what you want. And there seem to be a lot of reports that give you similar information, just in different ways - which can be a little confusing at first. I really wish you could delete old events & price types. Even if they are attached to old orders, if there was a away to keep that history but get rid of the event &/or price type, it would clear a lot of junk out of our system.,9,It has increased our online ticket sales for programs exponentially. Before Altru our online ticket selling platform for programs was clunky & confusing for customers. Now it is easy to navigate & very customer friendly.First year of use at children's museumOur entire organization (children's museum) uses Altru to help manage daily sales, group sales, memberships, fundraising, merchandise sales in the museum store, and events/programs. We've been using the program for just under a year and have had success in keeping track of nearly every department of the museum.,Combines multiple departments' data under "one roof". Interface is relatively easy to learn for basic tasks (e.g. daily sales) and query can be used for more complex interests. Support team is very knowledgeable and readily available; the Altru Community is full of other users who can also help you through your specific question or issue.,We'd love to see more reports available. I initially spent a lot of time building queries to get the information we needed, and we often use queries for regular reporting. We do not use Altru for volunteer management because of its limited functionality. We've run into some software issues not limited to our organization, but these have been resolved in a timely manner.,8,We've moved from two different software programs to just using Altru.
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Altru
11 Ratings
Score 5.8 out of 101
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Altru Reviews

Altru
11 Ratings
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Score 5.8 out of 101
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George Buss, Jr. profile photo
April 25, 2018

Review: "Altru - Giving up a little to gain a lot"

Score 8 out of 10
Vetted Review
Verified User
Review Source
Our museum uses Altru as an institutional constituent database. We chose Blackbaud's product to find a way to merge multiple data points across multiple departments - education, ticketing, reservations, donors, volunteers, shop, marketing and finance. Our goal was to better understand visitor use of our site to develop stronger experiences, target marketing, and philanthropic asks.
  • Cloud based database provides access from anywhere we have internet access across our 40 acre campus.
  • Constituent tracking provides powerful data tools to understand all points of contact with visitors.
  • Basic and in-depth training programs offered, providing staff with the knowledge they need for successful use of the product.
  • Query system not user-friendly for management with limited database background.
  • Limited company-to-user support outside of an online community of users. No long term account managers for program.
  • No email analysis tools for eblasts.
  • Limited merchandise capabiity for shop use, though the program does allow third party programs to work with it.
Altru shines in capturing constituent data. If you are looking for a product to collect user info and their use patterns then this database works. The challenge is getting the data out in a format usable for decision making and application. Reporting can be a bear. The preloaded key performance indicators and reports are useful but may not fit your need. Every institution is different, and every department has different needs. This product tries to bridge the gaps to create communication between areas, but at a cost. This will not serve any of the departments at 100% of what is wanted out of a database. Altru is a whole institution choice for the benefit of cross-department collaboration.
Read George Buss, Jr.'s full review
Jillian Bock profile photo
November 14, 2017

User Review: "Altru - the good, the bad and the meh."

Score 5 out of 10
Vetted Review
Verified User
Review Source
Altru is used in various capacities throughout our organization. It is used as a donor and member database and is our primary point of sales systems through visitor services. We also use Altru to manage our events and programs, as well as to process program registrations and RSVP's. Additionally, Altru is used to create HTML emails used for our e-blasts and designated membership emails.
  • Point of Sales system, which is very user-friendly, and easy to navigate.
  • Member Database, which is easy to search through to locate information on patrons.
  • Event Calendar and Listings, which is organized and color coded.
  • Not ideal to use for e-blasts. It is difficult to manipulate and code through Altru.
  • Registering and managing multi-day events. Altru does not have the capacity to "sell" registrants into multi-session events. You have to work around the system in order to account for attendees in each session of the event.
  • Customizing web forms for program registration is a little bit difficult to figure out and to execute.
Altru is best suited for a primary sales system and donor and member management database. It is good at compiling and exporting user data and input into queries and Excel sheets. It is not suited for class and camp registration, especially if they involve multiple days and weeks. Altru does not have the capacity to sell or manage multi-day events, without some manipulation through the "back end" of the system.
Read Jillian Bock's full review
Shannon Knight profile photo
April 22, 2016

Review: "Altru Shifts Focus from the Work to the Service"

Score 10 out of 10
Vetted Review
Verified User
Review Source
The RISD Museum uses Altru for all membership, ticketing, event registration, donations, acknowledgements -- pretty much everything except for collection management. Before moving to Altru in 2012, we used a separate system in each department. There was one system for admissions, another for online sales, another for membership. Then there were myriad spreadsheets and pieces of paper where visitor contact information was kept. In order to create an invitation list for an event, we would spend at least two weeks just gathering the data. But the biggest win came for our members. Before switching to Altru, a new membership card would reach the visitor, on average, 21 days after we received the application. With Altru, it took just 2 days! Overall, Altru has provided a huge improvement in efficiency which makes our work easier and gives us more time to focus on what's truly important: visitors to the Museum.
  • Instant sharing of data across departments. When a visitor's address is updated at the front desk, that information is available immediately to our development staff.
  • 360 degree view of our visitors. We can see all of a visitor's activity -- when they're coming to the museum, what events they attend -- which gives us a better understanding of their needs.
  • Altru can be accessed from anywhere. If we hold an event off-site, we can still handle admissions/registrations so long as there is a network.
  • Altru Tech Support is awesome! They are very patient and, if they don't know the answer, they find out for you.
  • There is no online sales for merchandise.
  • The way you have to set up events that span multiple days (such as camps) is currently very clunky and not user-friendly for online registration.
  • The online shopping experience needs improvement. Visitors expect Amazon-level ease-of-use and Altru just isn't there yet.
The one thing to keep in mind if you switch to Altru is that, like with any enterprise system, you're not just buying a piece of software, you're also buying the underlying business practices. The biggest hiccups the RISD Museum had in switching to Altru weren't related to the software as much as they were related to figuring out how to do our business within the constraints of the system. Fortunately, Altru was a very close match to what we already did.
Read Shannon Knight's full review
Elizabeth Dempsey profile photo
May 23, 2016

Review: "Altru - An Intuitive & Interactive CRM System"

Score 9 out of 10
Vetted Review
Verified User
Review Source
Our entire organization, from the art museum to the conservancy, uses Altru to help manage daily sales, events and programs, memberships, group sales, fundraising, and development. We have been using it now for a little over a year and are having success in utilizing it across the board in a way we were not able to do with our old system. Before Altru, all of our departments used separate systems that did not "talk" to each other. Now we are all on one system and are able to work together in a more productive way.
  • The system is very intuitive and easy to learn, especially the sales functions.
  • The support resources are fantastic. From finding the answer by yourself on the knowledge base, to talking to chat support, to after hours support - I have had very good experience working with their support team.
  • Being able to have all of the departments across our organization put all of their information on one platform is an amazing improvement to what we had before Altru.
  • Since it is internet based, you can access it from anywhere - which is great when I am not in the office and need to fix something. I just jump on it on my phone!
  • We would love to see the merchandise piece of Altru improve. Currently we use another POS system for our merchandise, because Altru does not support selling merchandise online. I would love to be able to use the same system across the board for all of our sales - tickets and merchandise.
  • I wish the reporting was more encompassing. You can use query to build your own reports, but it can be time consuming to get exactly what you want. And there seem to be a lot of reports that give you similar information, just in different ways - which can be a little confusing at first.
  • I really wish you could delete old events & price types. Even if they are attached to old orders, if there was a away to keep that history but get rid of the event &/or price type, it would clear a lot of junk out of our system.
Our organization has had great success with Altru. You can find a lot of work-arounds for things in Altru, so even if it is not exactly what your organization is used to doing, you can usually always find a way to make it work. And Altru is great at listening to feedback from its users. If there is something that the Altru community is really pushing for, they will usually try and implement it in one of their many updates throughout the year.
Read Elizabeth Dempsey's full review
Gillian Armstrong profile photo
April 20, 2016

Altru Review: "First year of use at children's museum"

Score 8 out of 10
Vetted Review
Verified User
Review Source
Our entire organization (children's museum) uses Altru to help manage daily sales, group sales, memberships, fundraising, merchandise sales in the museum store, and events/programs. We've been using the program for just under a year and have had success in keeping track of nearly every department of the museum.
  • Combines multiple departments' data under "one roof".
  • Interface is relatively easy to learn for basic tasks (e.g. daily sales) and query can be used for more complex interests.
  • Support team is very knowledgeable and readily available; the Altru Community is full of other users who can also help you through your specific question or issue.
  • We'd love to see more reports available. I initially spent a lot of time building queries to get the information we needed, and we often use queries for regular reporting.
  • We do not use Altru for volunteer management because of its limited functionality.
  • We've run into some software issues not limited to our organization, but these have been resolved in a timely manner.
It's worked well for our newly-expanded museum over the past year. We've got a growing membership program (~12,000 members) and our highest visitation and we can find that information we need for reporting from the reports and queries. For the most part, we've been satisfied with what Altru has to offer. For the areas we find lacking, support offers a page where you can contribute an idea for improvement to be voted on, and we have seen some of these implemented in the update releases which are scheduled every 45-90 days. We are only in our first year of use, but I think down the road we will have the majority of our needs figured out.
Read Gillian Armstrong's full review
Stephanie Morrill profile photo
April 19, 2016

User Review: "Altru - true to membership recruitment"

Score 8 out of 10
Vetted Review
Verified User
Review Source
Support from Blackbaud and Altru is just fabulous! They have an awesome team that are quick to assist and take pride in staying on the task till it is resolved or added to future upgrades. They system works well for membership and small events and great for ticket sales.
  • Ticket sales at admissions
  • Membership
  • Group sales
  • Events
  • Fundraising
  • Flexibility to make changes
Read Stephanie Morrill's full review

Altru Scorecard Summary

About Altru

Altru is an online ticketing solution designed to give arts and cultural nonprofits a 360° view of their constituents so they can drive an increased rate of return on marketing efforts, effectively manage general admission ticketing, strategically acquire and retain members and achieve revenue goals.

According to the vendor, this solution enables users to: 

  • Centralize all the information they need to know about their visitors, donors and members. 
  • Boost efficiency to focus on their mission. 
  • Streamline their external and internal communication efforts. 
  • Engage and cultivate visitors and supporters more consistently and effectively. 
  • Access the power of ResearchPoint directly within Altru

Altru Features

Has featureGeneral Admission Ticketing
Has featureReal-Time Membership
Has featureUnified Constituent Record
Has featureFast and Intuitive Front Desk Sales
Has featureEmbedded Analytics
Has featureIntuitive User Interface
Has featureResponsive Webforms

Altru Screenshots

Altru Competitors

Tessitura, Siriusware, Patron Manager

Pricing

Does not have featureFree Trial Available?No
Does not have featureFree or Freemium Version Available?No
Does not have featurePremium Consulting/Integration Services Available?No
Entry-level set up fee?No

Altru’s pricing information is catalogued below, as supplied by the software provider or retrieved from publicly accessible pricing materials. Altru is priced as an annual subscription. This includes hosting, unlimited users, access to unparalleled product support – everything you expect from a complete cloud solution.

Altru Support Options

 Free VersionPaid Version
Phone
Live Chat
Email
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar
Forum/Community

Altru Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:No
Supported Countries:United States
Supported Languages: English