Amadeus Sales & Event Management vs. Oracle OPERA Property Management

Great support and roll-out from Amadeus. The use of the product is very straight forward for the basics, and has great depth if you want to "get under the hood". The ability to centrally control contract or documentation formats across multiple regions, is a huge benefit.

Incentivized

Oracle Hospitality OPERA--Sales and Catering is suitable for handling all hotel procedures in the best possible way. It is also well suited to keep track of restaurant sales and all invoices issued on the current day are immediately recorded in the main database that collects all the administrative information of the company.

Oracle Hospitality OPERA is not well suited for maintaining multiple sessions between departments. It causes software downgrades and loss of information if not handled properly.

• Uniform Contracts
• Consolidated Account Management

Incentivized

• OPERA keeps a record of our activities at the hotel.
• OPERA's interface is simple, empathetic and allows better communication between different departments.
• OPERA allows its users to execute actions without moving from their posts.
• Registering guests with OPERA is easier than with any similar program.

• More "drag and drop" dashboarding
• Ability to enter Goals/Budgets per person vs. by hotel

Incentivized

• OPERA is too slow to run for the first time and the problem persists in time.
• That OPERA only opens through browsers like Internet Explorer takes away from the user's interest and makes it adapt to the slowness of the browser in question.
• It does not allow autonomy in terms of software, which means that if you are occupying your session on the platform and another collaborator needs to use it because it causes crashes in the OPERA system, which causes problems.

From initial build out, and up through use in the live production environment, Amadeus Support has been extremely responsive, they take ownership of challenges presented, and they have strong follow up for satisfaction of resolution

Incentivized

No comparison.... Caterease is super slim and feature poor. Amadeus is feature rich and highly customizable.

Incentivized

OPERA has taken a new perspective on how to manage the hospitality industry today and what holds it together with its predecessor Oracle Hospitality (formerly MICROS) is that it allows for better functionality in terms of its interface and the fact that MICROS is an outdated system makes it very susceptible to constant errors in its data system. OPERA, however, has proven itself in every aspect for which it was created and makes it suitable for the hospitality industry.

• Positive - Higher accountability for Sales Activities and Pipeline
• Positive - Ability to more accurately harvest and mine lost opportunites

Incentivized

• We have reached our occupancy goal in the first quarter of 2020 by using OPERA properly.
• Housekeeping reports now better align with the maintenance checklist for repair requests, etc.
• Our company has saved at least 27% in administrative costs and has spent 56% less than in previous years.