Amazon Alexa for Business (discontinued) vs. Moveworks

Virtual assistants at work are still new features and have a lot to improve. 
The more features we have, the more we want new features. 
In small environments we have "noise" between virtual assistants, making use inappropriate. 
But in more distributed environments it is very good.
We still have a lot to learn (both, us and our Alexas). 

Moveworks is great at automating simple functions with zero human touch and requests, like unlocking user accounts, resetting user passwords, and adding users to DL ticket creation. These functions reduce total calls to our help desk.

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• Communication between people on the team.
• Interactive personal assistant.
• Better workspace management.

• Understanding employee questions and serving up information and answers
• Very easy to add new content into the chatbot
• Excellent customer support

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• Could have a feature for group chats.
• Alexa has some problems hearing nearby voices.
• Website suggestions are irrelevant sometimes (should have user evaluation functionality for the answer, improving accuracy).

• Conversations, asking users refining questions to better tailor responses

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We looked at two other alternatives: Google Nest and Apple. But Alexa already has popular devices that many people on the team already had in their homes. And it would be easier to integrate into the professional environment. The cost of Amazon products is also much lower, which makes the product more competitive.

• Difficulties with technology integration.
• Identify all possible uses.
• We still lost a lot of time making new settings.

• 22% reduction in calls to support channels
• Employee growth without needing to add support personnel

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info