Amazon Cognito vs. DocuSign Identify vs. ID.me

Well Suited

1. B2C mobile and web apps with a high number of users.
2. Cheaper and cost-effective.
3. If the other pieces of the infra are already using AWS services like Lambda, S3, Pinpoint, etc.

Not Suited For:

1. Advanced use-cases (Biometrics based authentication) Email, and other MFA channels.
2. For any use-cases needing SCIM.
3. Customized flows of SSO, and MFA will need a layer on Lambda and other AWS services.

Incentivized

One specific scenario that we use this tool is to verify the identity of our clients whenever they request a loan from our company. We are required to ask for their ID verification. It's a great tool that saves you time but also is secure and easy to use for your clients. It makes the whole process easier and faster.

Incentivized

ID.me is well suited for our business to verify customers to provide a discount due to their top-notch software which is easy for our customers to use and is quick. Beyond customer experience, it has massive business benefits as it saves us a lot of time and money to use their white-glove software vs doing it ourselves as we did in the past using paper documents and our own people.

Incentivized

• Strong integration with React.js and client-side applications
• Easy to bridge Cognito identities with the rest of the AWS ecosystem
• Easy to store user profile data directly in Cognito rather than having to build additional services/endpoints
• Easy integration with AWS Lambda to extend and add sophistication to the service

Incentivized

• Scalable audience size
• Easy integration with Shopify
• Secure customer verification

Incentivized

• Amazon Cognito has a bit of a learning curve. You need to learn its concepts and terminology. The documentation does not describe some topics comprehensively.
• Some Console screens would benefit from improved search and filtering options.
• When another AWS product (e.g., SageMaker) configures Cognito on your behalf, it is not clear what you're getting. For example, the expiration of a temporary password was configured but never communicated.

Incentivized

• Be able to verify people without them providing any documentation by getting access to needed databases where that information is stored.
• Be conscious that people do not like to provide their SS#.

Incentivized

Amazon Cognito is easy to use and implement if you don't need to implement custom policies. But if your security team requires something outside the box, then implementation becomes complicated and you risk wasting time. There is no option for customizable regex for passwords, which is a major deficiency. The standard password policy, allow to choose the length of the password, if it should contains at least one number, one special character, one uppercase letter and one lowercase letter.

Incentivized

Community support is excellent, many times even better and quicker then the offical AWS support. I really cannot recommend community support enough! Apart from that the service is relativily easy to use and does not have a huge learning curve. Examples are easy to follow and will help you start using the service.

Incentivized

They are ideal tools to create a secure and unique login experience for our applications. Thanks to its API authorization, Amazon Cognito ensures connections to applications that are secure.It is easy to use and provides easy access to files and applications that you need to complete your goal.

Incentivized

We selected DocuSign Identify because of the company's reputation. We already use DocuSign to request signatures, but this new feature syncs well with our process

Incentivized

We didn't evaluate any others. At the time ID.me had the largest customer base and I believe that still holds true.

Incentivized

• ROI is great for Amazon Cognito Overall.
• It is included in the AWS Free Tier so you can use it for a good amount without paying, so the software can be tested beforehand.
• The paid pricing is also affordable, so a positive impact on ROI.

Incentivized

• Our process has improved tremendously. We can now request ID verification in minutes. It takes our clients five minutes to verify
• It is a safe way to request for ID verification
• No hassle and unnecessary back and forth emails

Incentivized

• Raises AOV for select segments
• Brings new customers to our store

Incentivized