Amazon Connect vs. Amazon Lex
Amazon Connect vs. Amazon Lex
Product | Rating | Most Used By | Product Summary | Starting Price |
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Amazon Connect | N/A | Launched in 2017 and available on AWS, Amazon Connect is a cloud-based omnichannel contact center designed to provide a seamless experience across voice and website live chat, featuring skills-based routing, task tracking, and analytic tools to track customer interactions, or evaluate agent activity. It can support office-based or virtual contact centers. The service is pay-per-usage, per feature. | $0 per profile/per month | |
Amazon Lex | N/A | AWS provides Amazon Lex, a chatbot building technology. | $0 Per Speech Request |
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
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Top Pros |
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Top Cons |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Amazon Connect | Amazon Lex | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | IBM watsonx Assistant Score 9.0 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Zoom Contact Center Score 9.2 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Conversica Score 9.5 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Amazon Connect | Amazon Lex | |
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Likelihood to Recommend | 7.3 (4 ratings) | 8.0 (1 ratings) |
Usability | - (0 ratings) | 9.0 (1 ratings) |
Support Rating | - (0 ratings) | 8.0 (1 ratings) |
Amazon Connect | Amazon Lex | |
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Likelihood to Recommend | Amazon AWS | Amazon AWS |
Pros | Amazon AWS | Amazon AWS No answers on this topic |
Cons | Amazon AWS | Amazon AWS No answers on this topic |
Usability | Amazon AWS No answers on this topic | Amazon AWS |
Support Rating | Amazon AWS No answers on this topic | Amazon AWS |
Alternatives Considered | Amazon AWS | Amazon AWS No answers on this topic |
Return on Investment | Amazon AWS | Amazon AWS |
ScreenShots |