Great for startups looking to scale.
February 24, 2022
Great for startups looking to scale.
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Amazon Connect
Our company uses Amazon Connect as a contact center, which is very helpful and easy to use. We find the scale that Amazon Connect provides is very useful for our company, which is only just starting to build a contact center to support our increasing product line. Amazon Connect allows us to be flexible and provide services as if we were a larger company.
Pros
- Easy to use.
- Easy to navigate.
- Great pricing.
Cons
- The support line always has a long wait time.
- There is no single point of contact to help me with my issues.
- The interface is always changing, so sometimes difficult to find the same features.
- Amazon Collect has allowed us to scale quickly and retain flexibility.
- Amazon Collect has allowed us to provide omnichannel support as if we were a larger corporation.
- Amazon Collect has allowed us to retain productivity.
Do you think Amazon Connect delivers good value for the price?
Yes
Are you happy with Amazon Connect's feature set?
Yes
Did Amazon Connect live up to sales and marketing promises?
Yes
Did implementation of Amazon Connect go as expected?
Yes
Would you buy Amazon Connect again?
Yes
Comments
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