Convenient, Effecient, and Affordable Customer Help Program.
June 28, 2021
Convenient, Effecient, and Affordable Customer Help Program.
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Amazon Connect
Amazon Connect is the reliable and confident contact real center that we use as a company, which enables us [to] provide our clients with quality customer help, at a controlled price. For several years now, Amazon Connect has made us possible to provide our clients with a quality experience, by immediately solving the queries that face them when using any of the products or services they have. The application gives us seamless encounter[s] on chat and voice options, which includes powerful routine checks, where customers get instant revelations of issues that require some attention.
- The training and orientation from Amazon Connect is excellent, as there are documentations and online live training.
- Further, Amazon Connect has a scalable call center, that supports voices, chats, and real time messaging.
- The customer service is also intuitive, with flexible call hours, as the team of helpers is readily available.
- Lastly, through Amazon Connect, there is a survey and feedback option.
- On reports and analytics, [I feel] Amazon Connect is slightly behind, and it should be perfected.
- [In my experience], Amazon Connect lacks social platform integration, which is convenient and resourceful currently.
- [I believe] Amazon Connect should include a queue management feature, for the call centers and customer help.
- Through customer survey, we acquire primary hand information about our product, which is a mark in marketing.
- Further, the cost of running Amazon Connect is very assertive and controlled, solving issues with our audience.
- The call and chat options are affordable and no extra bailing that is done.
Amazon Connect introduced an analytical and reporting feature, which evaluates the details and the concerns of clients. Besides, Amazon Connect clearly records all the calls, which captures the exact information which we use it in the future. The product is also as important in conducting research, as it maximizes the information that clients issue to us, for successful planning, and business budgeting.
Do you think Amazon Connect delivers good value for the price?
Yes
Are you happy with Amazon Connect's feature set?
Yes
Did Amazon Connect live up to sales and marketing promises?
Yes
Did implementation of Amazon Connect go as expected?
Yes
Would you buy Amazon Connect again?
Yes