Overall Satisfaction with Amazon Connect
We used Amazon Connect for many small to medium contact centers for many clients across the globe. Amazon Connect is extremely capable and feature-rich contact center solution. With features like Auto Call distribution and call queues, it's possible to enable chat with the customers. It's a fully cloud-based solution and very easy to deploy.
- Auto call distribution.
- Web based scripting.
- Easy chat deployment.
- Call Recording.
- Customer heat check.
- Detailed reporting.
- Live monitoring.
- Support for large contact center with more than 1000s of agents.
- Enterprise level solution.
- More supported regions.
- No CapEx, only pay as you go.
- Scale up or down quickly.
- Omni-channel setup.
- Feature rich.
Amazon Connect has lots of free training available for partners and in general. So many demos are available to practice. It's free to test and gain more confidence before deploying in real world scenarios. You can use other AWS features to be integrated with Amazon cloud. Features like lense is amazing
Do you think Amazon Connect delivers good value for the price?
Are you happy with Amazon Connect's feature set?
Did Amazon Connect live up to sales and marketing promises?
Did implementation of Amazon Connect go as expected?
Would you buy Amazon Connect again?
We used Amazon Connect for many small to medium contact centers for many clients across the globe. It's a completely cloud-based solution and is very easy to integrate with multiple CRMs like Salesforce as an example. The call flow designing and chat feature is very simple to enable. You can do a data dip with database integration too. Suitable for a few hundred agent setup.