TrustRadius

Amazon Lex vs. Five9 Intelligent Virtual Agent

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Amazon Lex
Score 7.5 out of 10
N/A
Amazon Lex is a fully managed AI chatbot builder designed to build conversational interfaces into applications using voice and text. The platform provides the advanced deep learning functionalities of Automatic Speech Recognition (ASR) and Natural Language Understanding (NLU) to enable the development of interactive chatbots and virtual assistants.
$0
Per Speech Request
Five9 Intelligent Virtual Agent
Score 8.6 out of 10
N/A
Five9 Intelligent Virtual Agent, based on Inference Studio which was developed by Inference Solutions and acquired by Five9 October 2020, is a web based visual tool that enables users to build AI-Powered Intelligent Virtual Agents to help businesses of all sizes automate their customer care workloads.N/A
Pricing
Amazon LexFive9 Intelligent Virtual Agent
Editions & Modules
Request and Response
$0.004
Per Speech Request
Stream Conversation
$0.0065
Per Speech Interval
No answers on this topic
Offerings
Pricing Offerings
Amazon LexFive9 Intelligent Virtual Agent
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
Amazon LexFive9 Intelligent Virtual Agent
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Amazon LexFive9 Intelligent Virtual Agent
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User Ratings
Amazon LexFive9 Intelligent Virtual Agent
Likelihood to Recommend
8.0
(1 ratings)
9.0
(1 ratings)
Usability
9.0
(1 ratings)
-
(0 ratings)
Support Rating
8.0
(1 ratings)
-
(0 ratings)
User Testimonials
Amazon LexFive9 Intelligent Virtual Agent
Likelihood to Recommend
Amazon AWS
If you wish to quickly deploy multilingual chatbots without having to worry about infrastructure and model training, go for Amazon Lex. It is one of the best general-purpose conversational AI solutions in the market. The cherry on the cake is that it also seamlessly integrates with other AWS services, so you would be good there. Performance monitoring is very easy with AWS. It has support for both text and integration. If you are not a pro-NLP expert, Amazon Lex will make your job really easy.
Verified User
Anonymous
Read full review
Five9
It works great in the pre-qualify area
SM
steven mikutel
Information Technology Auditor
Read full review
Pros
Amazon AWS
No answers on this topic
Five9
  • Recording
  • Queue Management
  • Reporting
  • Insights
Jayson Cadano | TrustRadius Reviewer
Jayson Cadano
In-Country Manager
Read full review
Cons
Amazon AWS
No answers on this topic
Five9
  • more training would be good
  • documentation and case study materia;
SM
steven mikutel
Information Technology Auditor
Read full review
Usability
Amazon AWS
Easy to deploy and very easy to integrate with other AWS services. Automating simple tasks is also very easy with Amazon Lex. We never had NLP experts in our team, but we were still able to deploy chatbots for our support functions with minimal issues. Native integration with other AWS services like S3 and Lambda has been of paramount importance.
Verified User
Anonymous
Read full review
Five9
Very user friendly as an agent but can be a bit over whelming when you're admin. It's best to have a visual guide or if the onboarding is much smoother guiding the admin depending on their use case
Jayson Cadano | TrustRadius Reviewer
Jayson Cadano
In-Country Manager
Read full review
Support Rating
Amazon AWS
Community support for Amazon Lex is good. Also, since it is an AWS service, the support has a similar standard as other AWS services. We have had a couple of instances of our bots weren't able to interact with our web apps. We reached out to the support team, and they were able to resolve our issue in no time. The documentation from the Amazon Lex team also makes creating chatbots a breeze.
Verified User
Anonymous
Read full review
Five9
No answers on this topic
Alternatives Considered
Amazon AWS
No answers on this topic
Five9
It does an excellent cost-effective job
SM
steven mikutel
Information Technology Auditor
Read full review
Return on Investment
Amazon AWS
  • Support satisfaction has increased
  • Time to resolve customer concerns has seen a major improvement
  • Amazon Lex can quickly automate repetitive simple tasks for us
  • Our organization has built NLP capability without having to hire language experts/linguists
  • Since the integration with AWS services is natively supported, our existing DevOps team can manage our Amazon Lex deployment
Verified User
Anonymous
Read full review
Five9
  • increase in ROI
  • increase in Client Satisfaction
  • increase in Productivity
Jayson Cadano | TrustRadius Reviewer
Jayson Cadano
In-Country Manager
Read full review
ScreenShots