Amazon Pay vs. Merchant e-Solutions

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Amazon Pay
Score 8.6 out of 10
N/A
Amazon Pay is a payment and fraud protection service for ecommerce merchants allowing shoppers to log in with their amazon credentials and make purchases.N/A
Merchant e-Solutions
Score 6.8 out of 10
N/A
Merchant e-Solutions is a payment gateway software solution offered by Cielo.N/A
Pricing
Amazon PayMerchant e-Solutions
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Amazon PayMerchant e-Solutions
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Amazon PayMerchant e-Solutions
Top Pros
Top Cons
Best Alternatives
Amazon PayMerchant e-Solutions
Small Businesses
Apple Pay
Apple Pay
Score 9.0 out of 10
Apple Pay
Apple Pay
Score 9.0 out of 10
Medium-sized Companies
Apple Pay
Apple Pay
Score 9.0 out of 10
Apple Pay
Apple Pay
Score 9.0 out of 10
Enterprises
Adyen
Adyen
Score 8.8 out of 10
Adyen
Adyen
Score 8.8 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Amazon PayMerchant e-Solutions
Likelihood to Recommend
8.6
(25 ratings)
7.0
(1 ratings)
Usability
8.0
(1 ratings)
-
(0 ratings)
Support Rating
8.0
(6 ratings)
5.0
(1 ratings)
Implementation Rating
1.0
(1 ratings)
-
(0 ratings)
User Testimonials
Amazon PayMerchant e-Solutions
Likelihood to Recommend
Amazon AWS
I find it's extremely easy to use Amazon Pay, at least as a consumer. If you have an active Amazon account, and if you have Prime, your features (free shipping) are already connected and ready to use. The advantages are that you don't have to enter new payment info into another new e-commerce site and your Amazon Prime shipping advantages are already built into your options. At least, this has been the case for me the few times I've used it so far - on a couple of different online stores. I also had to cancel an item and the reimbursement went through quickly and easily as well.
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Cielo
They are a great solution for any company using NetSuite's ERP platform as it is a direct integration into the software platform. They are able to accept all major credit card providers and their rates seem to be in line with the industry. As a small business, we do not have an account rep which does leave us feeling unimportant.
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Pros
Amazon AWS
  • The experience of using Amazon Pay goes really well if you have paired your Amazon account with an Alexa-enabled device.
  • You don't have to take out your credit card in public and you can simply complete every purchase using Amazon Pay UPI.
  • Amazon Pay later is one of my favorite features that I use to make any purchase on the Amazon website. It allows me to make payments even when I am short on the pocket. And the good part is that you don't have to pay any interest for this pay later amount.
  • In case you have received a gift voucher from your company, you can add it to your account and it will reflect in your Amazon Pay balance.
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Cielo
  • Process credit card payments.
  • Collect money faster.
  • Integrated with our NetSuite ERP system.
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Cons
Amazon AWS
  • Once you have added the money to the Amazon Pay wallet, you can't transfer it to your bank account and you are not able to purchase an Amazon gift card
  • Sometimes Amazon Pay is slow in server
  • Amazon Pay customer support is not good for India
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Cielo
  • User interface.
  • Account support for smaller businesses.
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Usability
Amazon AWS
It's very helpful for our company. Amazon Pay is an easy use platform. Through this app, you can solve all the problems like pay electricity bills, employees salaries, and transfer money to anyone.
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Cielo
No answers on this topic
Support Rating
Amazon AWS
Amazon Pay gets a rating of 9 because it does not drastically improve the business. That said, it allows us to offer another payment method for users who trust Amazon and will always or only checkout with Amazon Pay. The support team for Amazon Pay is top-notch and will help get all issues resolved.
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Cielo
Perhaps they treat larger clients better, but we do not have an account rep and the only time we interact is when we have a problem or reach out to them.
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Implementation Rating
Amazon AWS
I don't have any idea about this question.
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Cielo
No answers on this topic
Alternatives Considered
Amazon AWS
The User Interface of Amazon Pay is far better than any other payment gateway. Moreover, I have very less payment stuck problems with Amazon pay, and even if any payment gets stuck the issue is resolved within 48 hours of the failed transaction. I like that Amazon Pay offers rewards for every payment done which is a very cool feature that other applications often provide its users.
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Cielo
Much better rates and better to deal with.
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Return on Investment
Amazon AWS
  • Amazon Pay instantly boosted our sales when I realized that customs prefer to use it over PayPal as just about everyone has an Amazon account and it makes it easier for them to just check out using Amazon Pay.
  • The processing fees while higher than the others we are using are the only downside to our return in using Amazon Pay.
  • Customers use their Amazon logins for their Amazon pay orders and it is as hassle-free as it gets.
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Cielo
  • Reduced outstanding receivables.
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