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A great payment option for your e-commerce website
October 21, 2019

A great payment option for your e-commerce website

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Amazon Pay

Amazon Pay is used as a supplemental payment platform for my business. We added it after a few of our customers demanded it as an alternative to PayPal and our main payment merchant and has been very smooth and hassle-free to use.
  • We are using the BigCommerce platform, and to set-up Amazon pay I literally had to add it to our Amazon seller central account then our BigCommerce account and that was it. Extremely simple set-up process.
  • When implemented, Amazon pays integrated with our Amazon Seller Central account so we didn't need to worry about having to keep another login on file and everything regarding Amazon Pay can be easily accessed from seller central.
  • The checkout with the Amazon button that is added is very useful for our e-commerce shop and the best thing that it provides is automatic inputting of our customers' data making the checkout process easier for them.
  • Great customer service that is timely and easy to get ahold of.
  • Amazon Pay's processing fees are a tad bit higher than PayPal and Braintree.
  • A curious thing that Amazon Pay should consider adding to third party e-commerce company websites is the ability to buy products using Amazon Gift Cards as well as credit cards.
  • Amazon Pay takes 2-3 business days for payments to clear which is longer than our other payment processors, an inconvenience for sure.
  • Amazon Pay instantly boosted our sales when I realized that customs prefer to use it over PayPal as just about everyone has an Amazon account and it makes it easier for them to just check out using Amazon Pay.
  • The processing fees while higher than the others we are using are the only downside to our return in using Amazon Pay.
  • Customers use their Amazon logins for their Amazon pay orders and it is as hassle-free as it gets.
On our site, we use Braintree as the main payment processor, a PayPal checkout button, and an Amazon pay check out.
The three of these work in conjunction and give our customers the tools to checkout with whichever method they choose and this flexibility allows us to garner more sales by having everything customers are familiar with. Of the three, Amazon Pay charges the most in terms of payment processing fees.
Support is very fast and helpful, I've only reached out to them a couple of times and both times were very positive experiences. The first time around the support agent walked me through the entire process of using Amazon Pay for the first time and I was in and out of the call with a fully set-up Amazon Pay account in 15 minutes.

Do you think Amazon Pay delivers good value for the price?

Yes

Are you happy with Amazon Pay's feature set?

Yes

Did Amazon Pay live up to sales and marketing promises?

Yes

Did implementation of Amazon Pay go as expected?

Yes

Would you buy Amazon Pay again?

Yes

I would recommend Amazon Pay to any colleague that has an e-commerce business. While we are not using Amazon Pay as just our dedicated payment processor, it makes for an excellent supplement to any business that values convenience for their customers and themselves. Amazon Pay is safe and very very easy to implement to any website through just a few clicks and I'm happy to report that we haven't had any major issues with them since implementation.