10 Ratings
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Score 8.6 out of 100
2 Ratings
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Score 8 out of 100

Likelihood to Recommend

Ambassador Referral Marketing Platform (discontinued)

Should be used by organizations to promote business and bring in new customers, particularly the ones with a bigger customer base. It may or may not be used by small businesses as the data is not too much to store, however, I recommend using it anyway as it will save time and, in turn, let you do more for your business.
Simon Gray | TrustRadius Reviewer

Extole

Anyone that has a business with a high NPS score should take advantage of this acquisition channel. If your business isn't promotional in nature (i.e., doesn't offer discounts), this type of program may not be as effective. It is important for both the advocate and the recipient to get something out of it. If only the advocate gets rewarded, it will likely diminish your returns.
Kelly Saux | TrustRadius Reviewer

Pros

Ambassador Referral Marketing Platform (discontinued)

  • Manage Payouts
  • Documentation
  • Integrations with CRM
Anonymous | TrustRadius Reviewer

Extole

  • Track advocates and reward friends.
  • Fraud prevention/Abuse of incentive program.
  • Reporting is easy and provides good insights.
Kelly Saux | TrustRadius Reviewer

Cons

Ambassador Referral Marketing Platform (discontinued)

  • Documentation is not updated
  • Implementing external authentication doesn't always work as described in the documentation
  • The Administration console is limited
Anonymous | TrustRadius Reviewer

Extole

  • Lacks geo filtering capabilities (i..e, ability to serve refer a friend only to visitors from specific countries). Our team had to put that logic in place on our side instead of relying on Extole.
  • Platform requires assistance from account manager for some actions/features that should be in the hand of the client.
  • Quality Control has been an issue at time. Our program has gone down because a new global platform update went out and affected our implementation. Extole has been responsive in these types of incidents, but that should not happen.
Kelly Saux | TrustRadius Reviewer

Usability

Ambassador Referral Marketing Platform (discontinued)

Ambassador Referral Marketing Platform (discontinued) 8.7
Based on 3 answers
It is very user friendly, all options and features are easily accessible. Support material is readily available to help out with general queries or frequently asked questions. The software's customer-facing end does not require any special training or skills to use it to its full capacity. In short, it is easy and good looking.
Simon Gray | TrustRadius Reviewer

Extole

No score
No answers yet
No answers on this topic

Support Rating

Ambassador Referral Marketing Platform (discontinued)

Ambassador Referral Marketing Platform (discontinued) 7.0
Based on 3 answers
Support is ok. Any questions that take a higher tier of support takes some time to get resolved
Anonymous | TrustRadius Reviewer

Extole

No score
No answers yet
No answers on this topic

Alternatives Considered

Ambassador Referral Marketing Platform (discontinued)

They both offer about the same in terms of end goal and purpose of use and scenarios. However, Ambassador does way better in terms of simplifying the syntax and makes offer a little bit more of control by adding the concepts of hosts, mappings while staying away from a hard to read single file configuration.
Anonymous | TrustRadius Reviewer

Extole

More robust on fraud side. Good support.
Kelly Saux | TrustRadius Reviewer

Return on Investment

Ambassador Referral Marketing Platform (discontinued)

  • The ROI is good enough.
  • Less hassle to carry out tasks which in turn saves expenses.
  • Streamlines referral processes and record keeping.
Simon Gray | TrustRadius Reviewer

Extole

  • It took a few months to become ROI positive with Extole, but the ROAS has been good since. It probably represents about 2% of our new customers per month.
Kelly Saux | TrustRadius Reviewer

Screenshots

Pricing Details

Ambassador Referral Marketing Platform (discontinued)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

Ambassador Referral Marketing Platform (discontinued) Editions & Modules

Edition
StarterStarting at $300/mo.1
ProfessionalStarting at $800/mo.1
EnterpriseStarting at $1500/mo1
  1. Annual commitment required.
Additional Pricing Details
"Enterprise" is a custom price that is determined according to a number of variables, including specific add-ons or custom work required.

Extole

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Extole Editions & Modules

Additional Pricing Details

Add comparison