Ambassador Referral Marketing Platform (discontinued) vs Referral Rock

Likelihood to Recommend

Should be used by organizations to promote business and bring in new customers, particularly the ones with a bigger customer base. It may or may not be used by small businesses as the data is not too much to store, however, I recommend using it anyway as it will save time and, in turn, let you do more for your business.

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Simon Gray

Account Executive

KeepTruckinInformation Technology & Services, 501-1000 employees

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Referral Rock is very relevant in cases where you already use Salesforce or HubSpot and want to integrate/streamline your Referral Marketing process with your Sales Management process (which is where Salesforce and Hub Spot are mainstream). Referral Rock might be less relevant if you don’t use Salesforce or HubSpot, but in that case, the pricing is also much lower, and you still get great value for the cost.

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Verified User

Program Manager in Product Management

Information Technology & Services Company, 11-50 employees

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Pros

Simple syntax
Easy to understand
Easy to install

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Verified User

C-Level Executive in Research & Development

Computer Games Company, 11-50 employees

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Onboarding support
Ease of use
The ability to automate referral payouts.

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Viral Bheda

Digital Marketing Co-op

ClearcoFinancial Services, 201-500 employees

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Cons

Should have more detailed information.
Dashboard should be more specific.
Should have a mobile app.

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Simon Gray

Account Executive

KeepTruckinInformation Technology & Services, 501-1000 employees

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Just a few minor missing features that I have been told are on the roadmap. Certainly not blockers.
Gift card payouts that work internationally, even if the currency selected is specific to a certain country (i.e. a $100 USD gift card payout amount should still result in the ability for the recipient to choose a gift card worth $100 USD, but available in their home country. Right now we are limited to only those gift cards available within the payout currency country).

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Verified User

Project Manager in Marketing

Computer Software Company, 51-200 employees

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Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

Required

Starting Price

$99 per month

Ambassador Referral Marketing Platform (discontinued) Editions & Modules

Edition

Starter	Starting at $300/mo.¹
Professional	Starting at $800/mo.¹
Enterprise	Starting at $1500/mo¹

Annual commitment required.

Additional Pricing Details

"Enterprise" is a custom price that is determined according to a number of variables, including specific add-ons or custom work required.

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

Required

$800

Starting Price

$200 per month

Referral Rock Editions & Modules

Edition

Starter	$200¹
Growth	$400¹
Established	$800¹

per month

Additional Pricing Details

Enterprise plans available as well.

Usability

Ambassador Referral Marketing Platform (discontinued) 8.8

Based on 2 answers

It's great! it's amazingly simple to use and the best part is the self-service approach. I also like how easy it is to add a new route to a endpoint with the mappings definition.

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Verified User

C-Level Executive in Research & Development

Computer Games Company, 11-50 employees

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Referral Rock 9.1

Based on 2 answers

Overall usability is solid. Their customer support and success team made it super easy for me to understand the software, how to use each feature, and how to get the most out of the product.

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🌩 Tony Chan

CEO & Co-founder

CloudforecastComputer Software, 1-10 employees

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Support Rating

Ambassador Referral Marketing Platform (discontinued) 8.0

Based on 2 answers

I have not yet faced any issue while using the features of this service. But whenever I needed help with anything, I've gotten a satisfying response in terms of resolution and response time. I am sure I will get the same response when there is an issue that needs immediate attention.

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Simon Gray

Account Executive

KeepTruckinInformation Technology & Services, 501-1000 employees

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Referral Rock 9.1

Based on 2 answers

They are very responsive and prompt when we had questions come up. Support has been great.

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Tim Gill

Business Development

True Service ConnectConsumer Services, 11-50 employees

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Alternatives Considered

They both offer about the same in terms of end goal and purpose of use and scenarios. However, Ambassador does way better in terms of simplifying the syntax and makes offer a little bit more of control by adding the concepts of hosts, mappings while staying away from a hard to read single file configuration.

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Verified User

C-Level Executive in Research & Development

Computer Games Company, 11-50 employees

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Referral Rock is overall a better platform. It provides more and better-implemented functionalities. It also provides much better integration with Salesforce/HubSpot and better user support.

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Verified User

Program Manager in Product Management

Information Technology & Services Company, 11-50 employees

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Return on Investment

The ROI is good enough.
Less hassle to carry out tasks which in turn saves expenses.
Streamlines referral processes and record keeping.

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Simon Gray

Account Executive

KeepTruckinInformation Technology & Services, 501-1000 employees

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Helped fulfill referral rewards.
Supported inbound and sales efforts.
Multiple programs used by multiple teams.

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Viral Bheda

Digital Marketing Co-op

ClearcoFinancial Services, 201-500 employees

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Ambassador Referral Marketing Platform (discontinued) vs Referral Rock