Best in class features for the price, amazing onboarding support, lacks some customization
September 02, 2021

Best in class features for the price, amazing onboarding support, lacks some customization

Viral Bheda | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Referral Rock

Our Marketing Department uses ReferralRock to handle customer referral and affiliate programs. The service helps us track our referrals, integrate with Salesforce, and automate reward payouts, allowing us to scale the program to thousands of customers. ReferralRock's API integrations also allow us to use our own landing page to track leads, which was a big bonus. Lastly, the company's onboarding support, especially from our representative Daniel, was outstanding, as he helped us at every stage of the referral process.

Pros

  • Onboarding support
  • Ease of use
  • The ability to automate referral payouts.

Cons

  • Email customization.
  • The ability to add custom fonts.
  • Pardot integration.
  • Salesforce integration
  • Easy to set up a program
  • Manual and automated payouts
  • Helped fulfill referral rewards.
  • Supported inbound and sales efforts.
  • Multiple programs used by multiple teams.

Do you think Referral Rock delivers good value for the price?

Yes

Are you happy with Referral Rock's feature set?

Yes

Did Referral Rock live up to sales and marketing promises?

Yes

Did implementation of Referral Rock go as expected?

Yes

Would you buy Referral Rock again?

Yes

ReferralRock is best suited for companies looking to automate their referral program, the Salesforce integration and the automated payout system are great. It is less suited for companies looking for a fully customized referral experience, as some customization features are lacking on the email and registration page end.

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