American Express Global Business Travel Neo Platform vs. Perk

Very helpful in saving time and costs when it comes to planning business travel, tracking expenses, and reimbursement management. Their support team is friendly and comprehensive, they manage to do changes to our reservations within 10 hours before our trip with no extra costs. I can't find a scenario where it is less appropriate.

Incentivized

• Very clean, attractive interface. TravelPerk is easy to use and looks great.
• Good customer support. When I've had trouble with bookings, TravelPerk support responds quickly and addresses the issue.
• You can easily add personal travel information (e.g., frequent flyer numbers) that are automatically applied to your flights, no need to add it manually with each booking.

Incentivized

• Truly awful customer service agents who are careless and make mistakes constantly
• Inability to see other travelers on the App, even as an admin
• AE does not escalate issues quickly or seriously enough

Great customer service and the chat is wonderful. There is always someone connected.

Incentivized

Travel Perk can be globally used from all of our Offices, worldwide, applying the same regulations and corporate Credit Cards. It searches for all Airlines and Hotels, listening results according to priorities and search metrics.

Incentivized

• Generally, there are cost savings available over other options.
• Providing employees with autonomy frees up the management team from having to book and/or approve travel.

Incentivized