AMTdirect vs Archibus (ARCHIBUS + Serraview)

• AMTDirect allows for customization to your specific needs in a snapshot. One area I appreciate is that I am able to change most labels/field names to coincide with our specific naming conventions.
• AMTDirect has wonderful support. They respond very quickly and I always feel that I am important and matter to them.
• AMTDirect is always interested in what I would like to see added to be even more useful to my needs. They listen to me and strive to make those changes.

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• Floor Plans provide dynamic reports group by floor, department, location, room type and function. It is very useful for space planning against budget.
• Building Operations allow users to log a request for repair. The workflow will alert different business areas to respond in a timely manner.
• Condition Assessment allows us to audit the current condition of building, equipment, furniture and others.

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• Initially when I started using AMTDirect it was a little overwhelming because it is a lot of detail. At times I would like to see it a little more simplified. However, I will say they have over the past 6 years done that exactly. It is becoming more simplified to use, but with the same important outcomes.
• The software is much faster than it was when I initially started using it. Some of that might be resolved if there were some drag and drop type situations more I think.

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• User Interface could be improved - it takes many steps to get to features within Webcentral, too complex, created for power users.
• Pricing and fee schedules - surprised to find that they charged separately for Space Chargeback features within Space Management and annual maintenance fees.
• Slow interface.

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• AMTDirect has positively impacted our company for the simple fact that 1 person is able to handle 54 properties with regards to lease management, maintenance/repair and projects for those locations. We were at the point of needing to hire additional help, but AMTDirect has made it possible to delay hiring additional employees until we grow a little more.
• AMTDirect has made it possible to be able for me to work from any where and not in an office with a bunch of files, because the information is at my fingertips. I am able to travel to our stores and still be able to take care of issues and answer important and at times timely questions.

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• Met our business objectives
• Positive ROI

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