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What is Archibus?

Archibus is an IWMS solution based on the IWMS capabilities of the former ARCHIBUS product line and the workspace planning and optimization solutions of the former Serraview, which merged with ARCHIBUS in December 2018.

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Archibus has been widely used for over 20 years by experienced users as the preferred software for Integrated Workplace Management Systems …
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What is Archibus?

Archibus is an IWMS solution based on the IWMS capabilities of the former ARCHIBUS product line and the workspace planning and optimization solutions of the former Serraview, which merged with ARCHIBUS in December 2018.

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What is Archibus?

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What Does Archibus Do? Discover Powerful Workplace Solutions

Archibus Technical Details

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Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Archibus has been widely used for over 20 years by experienced users as the preferred software for Integrated Workplace Management Systems - IWMS. It has streamlined the compliance process through visual roundings and inspection finding management. Users have found that Archibus simplifies property design, build phases, and asset lifecycle management, making it easier to manage assets, facility moves, service tickets, and preventative maintenance. The integration of floorplans with the software allows for easier space management and cost savings. One user mentioned that attending training in Boston was useful for learning the software. The backup and restore feature provided by Archibus ensures the security of client's databases. Overall, Archibus helps staff easily manage and visualize different aspects of their business, reducing complexity and speeding up business processes.

Archibus is particularly beneficial in the healthcare industry, where CAFM software makes tabulating spaces and gross areas easier in large hospital buildings. It solves various challenges faced in space planning, move management, preventative maintenance, corrective requests, asset inventory, location tracking, SF utilization, chargebacks to departments, occupancy planning, and tracking progress and performance of field crews. The software enables a far-spread team to use one central solution to deliver a service and integrates multiple legacy and separate systems into one system for clients. Some users have also appreciated the single sign-on feature that allows the entire campus to easily submit work orders. Although Archibus can be expensive, it may justify the expense if there is a great need for its extensive functionalities.

Users have found Archibus to be easy to use and understand, thanks to its intuitive web-based interface. They appreciate the user-friendly design that allows for effortless navigation. Many users value the ability of Archibus to be customized according to their specific needs and preferences. This flexibility enhances their overall experience with the software and makes it more valuable for their organization. The integration of Archibus with various systems such as HR systems and ticketing systems like WorkDay and ServiceNow is highly praised by users. This seamless integration streamlines processes and improves operational efficiency. Archibus offers a comprehensive suite of features that cover various aspects of facility management, including space management, move management, maintenance, green building, and hoteling. Users find this extensive range of functionalities advantageous in effectively managing their facilities. The Space and Lease Management modules are highly regarded for their functionality. Users appreciate the ability to customize these modules based on their unique requirements, allowing them to efficiently manage space allocation and lease agreements. Users appreciate that Archibus regularly updates its software with new features. This commitment to improvement ensures that the software remains up-to-date while enhancing the overall user experience. With the introduction of version 25, Archibus has significantly improved its user interface. The updated interface offers easier navigation and introduces new features like an enhanced Move Management Module, providing a better overall user experience. Users value the flexibility provided by Archibus in configuring workflows and customizing the platform for different roles within their organization. This adaptability allows them to tailor the software according to their specific business requirements. The availability of a mobile application extends the accessibility of Archibus beyond desktop platforms. Allowing users throughout the organization access via mobile devices enhances convenience and usability. Archibus provides users with valuable support through resources such as local user groups and international user conferences. This strong community fosters collaboration, knowledge sharing, and ongoing assistance for successful implementation and usage of the software. Users praise the reporting capabilities of Archibus, which allow them to export reports for various functions. Additionally, the availability of pre-built reports that can be modified or new reports created using the Report Wizard is highly valued. The seamless integration between Archibus, CAD software, and Excel allows for efficient data transfer and analysis. This integration enables users to easily exchange information between these platforms, enhancing their workflow efficiency. Users appreciate the ability of Archibus to manage and track service requests effectively. The Building Operations module provides a streamlined workflow that helps users stay organized and ensures timely resolution of facility-related issues. Archibus offers users the ability to customize and create new data sets and modules within the software. This empowers them to build powerful and dynamic applications tailored to their specific needs, further maximizing the value they derive from using Archibus. Users commend Archibus for its steady development cycle and constant addition of new applications. This commitment showcases the company's dedication to improving and expanding the software's capabilities, providing users with an evolving platform that meets their evolving facility management needs. The interface design of Archibus is highly praised for its modern look and ease of use. It caters to clients who follow modern ways of working, ensuring that the software aligns with current design standards while delivering a seamless user experience. The wide range of functionality offered by Archibus across multiple domains is considered a major advantage. Organizations appreciate having a comprehensive starting point for managing various aspects of their facilities in one integrated solution. Users highlight the mobile application as a great extension of Archibus, allowing all members of their organization to access and utilize the software on-the-go. The availability of mobile access enhances convenience and productivity for users in different roles or locations. Users express satisfaction with the overall positive experience when using Archibus. They find it easy to navigate, reliable in terms of technical performance, and appreciate immediate updates on maps, ensuring accurate visual representations at all times. The logical structure provided by Archibus as an enterprise-grade database is acknowledged by users. They value the support from the company and its talented partner network, which offer a wide range of implementation services for successful deployment. Users find Archibus's reporting solutions to be powerful. The software offers expansive modules catering to different real estate and facilities needs, enabling users to easily edit and input data for generating comprehensive reports. The Space module is highly regarded for providing top-level and detailed reports that help users gain valuable insights into their space utilization. This feature assists in making informed decisions about optimizing space allocation. The availability of a web-based portal is seen as a positive feature of Archibus. Users appreciate the convenience of accessing the software through a web browser, allowing them to manage their facilities from anywhere with an internet connection. Users express their overall positive experience with Archibus, highlighting factors such as ease of navigation, technical reliability, and immediate updates on maps. These aspects contribute to a smooth and satisfactory user experience. The user community and resources provided by Archibus, including local user groups and international user conferences, are highly regarded by users. These support systems play a valuable role in implementation and ongoing usage of the software. Users acknowledge that Archibus demonstrates a commitment to continuous improvement through regular updates and new features. This dedication ensures that the software remains up-to-date while enhancing its functionality for users.

Upgrade Process: Many users have found the upgrade process to be complicated and expensive, stating their frustration with it. They feel that it needs to be simplified and made more cost-effective.

AutoCad Extension: The AutoCad Extension for drawing functionality can be problematic and difficult to resolve, according to multiple reviewers. Although it works well when it functions properly, some users suggest improvements to make it more reliable and easier to troubleshoot.

System Connectivity: Several reviewers have mentioned that the system as a whole is considered unconnected and has many problems without clear solutions. Users express a need for better integration between different modules and domains within the software, along with more customization options after the initial setup.

Users of ARCHIBUS have made several recommendations based on their experiences with the software. Firstly, many reviewers recommend trying ARCHIBUS before making any decisions. They suggest that potential users should take the opportunity to explore and evaluate the features and capabilities of the software to ensure that it meets their specific needs and requirements.

Secondly, users emphasize the importance of working with an experienced business partner for powerful results. They recommend seeking assistance from professionals who are well-versed in implementing and utilizing ARCHIBUS effectively. Collaborating with a knowledgeable partner can help users maximize the benefits and potential of the software.

Lastly, reviewers advise starting with the out-of-the-box version of ARCHIBUS before considering customization. They believe that initially utilizing the standard functionalities can provide valuable insights into how the software works and how it can be optimized for specific business processes. It is suggested that customization should only be pursued if there is a genuine need for it.

These recommendations highlight the importance of thorough evaluation, professional assistance, and strategic implementation when using ARCHIBUS for facility management purposes.

Attribute Ratings


(1-3 of 3)
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Score 7 out of 10
Vetted Review
Verified User
We use it to manage the space and facilities planning for the campus. Recently we started to use it for self-service booking. This allows us to manage hotdesking and hotel options for faculty.
  • Detail uploads of floor plans
  • Web based portal
  • Customizable service
  • More user friendly booking system
  • Web navigation can be more streamlined
  • Ease of use from non-technical users can be improved
It’s best suited for Large multi-building configurations (campus) with self-service funtions. There are better options for single buildings. This tool really shines when you are managing multiple buildings that are accessed by the same users.
  • Management portal
  • Self-service options
  • Web based
  • Allowed us to use one tool for management and space booking
  • Not dependent on outlook or scheduling software
  • Requires set up and help on coordinating spaces via uploaded floor plans.
Better management integration from users and administrators. Archibus is still much better for multiple building management. It’s ability to overlay and activate specific spaces on a floor plan makes it very easy to visualize.
User perspective it is simple through a web portal that shows all spaces and buildings. But as an administrator it was quite a bit of work to set up. And by extension updating is also a lot of work.
  • Booking system
  • Sorting and searching for space
  • Building/location tagging
  • Set up of floor plans
  • Updating spaces
It’s web based so depends on the screen size you are using. Functionality is the same.
Gore Chen | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
We have used Archibus for space management, asset management, building operation, lease management and capital project management. All modules are in one package and it's easy to customize the interface and database. Users really like GIS, floor plan, equipment register, maintenance service request and other functions.
  • Floor Plans provide dynamic reports group by floor, department, location, room type and function. It is very useful for space planning against budget.
  • Building Operations allow users to log a request for repair. The workflow will alert different business areas to respond in a timely manner.
  • Condition Assessment allows us to audit the current condition of building, equipment, furniture and others.
  • Lease Management's data structure may need more flexibility to adopt different business needs.
  • Capital Project Management need simpler interfaces and workflows to improve end user experience.
Archibus is good at reporting, module scalability, database query, and customized interface and workflow. It is best suited for facility and space management. Archibus is less appropriate for capital project management because the interface and workflow were too complex for end users.
  • Met our business objectives
  • Positive ROI
Zig Wu | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Archibus is used by Stanford Health Care for Space Management and Move Mangaement primarily by the Facilities departments. Archibus is used to document the assigned department cost centers and employee location information, as well as provide up-to-date floor plans for Stanford Health Care's locations. The reporting functions of Archibus are used heavily for reporting to health care regulatory agencies, rent allocations and for space and headcount analytics.
  • Reporting - Archibus has very powerful reporting solutions.
  • Expansive Modules - catered to every need of the real estate and facilities organization.
  • Editing and inputting data.
  • User Interface could be improved - it takes many steps to get to features within Webcentral, too complex, created for power users.
  • Pricing and fee schedules - surprised to find that they charged separately for Space Chargeback features within Space Management and annual maintenance fees.
  • Slow interface.
Archibus is well suited for organizations requiring heavy reporting functions, and that have complex processes for managing moves and space chargebacks. It is less well suited for organizations that require input from multiple users (such as doing an employee seating survey).
  • Saved time and effort to do space reports and manual calculations of common areas.
  • Standard solution helped to define process for managing space.
  • Improved accuracy in tracking spaces allowed for better utilizaton and monitoring of space assets.
  • Improved reimbursement from insurance and other entities based on space reporting.
Archibus compares well with other IWMS software when it comes to integrating with BIM models and reporting capabilities. I selected Archibus as it has all the tools and processes needed to manage space and moves, with the intention to expand to other modules like Lease Administration and Asset Management. The constant upgrades to Archibus also helps to keep the software up-to-date with other third party products such as Revit.
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