Answerbase vs. ServiceNow IT Service Management
Answerbase vs. ServiceNow IT Service Management
Product | Rating | Most Used By | Product Summary | Starting Price |
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Answerbase | Mid-Size Companies (51-1,000 employees) | Answerbase is a knowledge management platform for customer support and e-commerce, allowing users to ask questions, receive quality answers, and browse content and articles to meet their demand for information about your products and services. Each system comes with administration and moderation tools that are designed to help companies customize, manage and grow an engaging platform. According to the vendor, advanced features like moderation, user group management, actionable content insights,… | $49 per month | |
ServiceNow IT Service Management | N/A | ServiceNow is a fast-growing service management provider that went public in 2012. Built on the ServiceNow Now Platform, the IT Service Management bundle provides an agent workspace with knowledge management, and modules supporting issue tracking and problem resolution, change, release and configuration management, and (on the higher tier ITSM Professional plan) ITAM and software asset management. | $10,000 per year |
Answerbase | ServiceNow IT Service Management | |||||||||||||||
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | Answerbase Enterprise allows for 100% custom adaptations and developments to take whatever ideas, new functionalities or integration requirements you may have and make them a reality. Our knowledgeable team will manage setup, integration, and provide web-based education and training to make sure your team has all the tools and information they need to successfully manage and grow your site. Therefore, we organize a quote on a per customer basis only for customers interested in an Enterprise implementation. | — | ||||||||||||||
More Pricing Information |
Answerbase | ServiceNow IT Service Management | |
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Incident and problem management |
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ITSM asset management |
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Change management |
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Answerbase | ServiceNow IT Service Management | |
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Small Businesses | Notion Score 8.8 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Tridion Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Tridion Score 9.0 out of 10 | Ivanti Neurons for ITSM Score 9.1 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Answerbase | ServiceNow IT Service Management | |
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Likelihood to Recommend | 10.0 (1 ratings) | 8.2 (78 ratings) |
Likelihood to Renew | - (0 ratings) | 9.0 (13 ratings) |
Usability | - (0 ratings) | 6.3 (11 ratings) |
Availability | - (0 ratings) | 10.0 (1 ratings) |
Performance | - (0 ratings) | 9.0 (1 ratings) |
Support Rating | - (0 ratings) | 7.3 (22 ratings) |
Online Training | - (0 ratings) | 1.0 (1 ratings) |
Implementation Rating | - (0 ratings) | 10.0 (3 ratings) |
Product Scalability | - (0 ratings) | 10.0 (1 ratings) |
Answerbase | ServiceNow IT Service Management | |
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Likelihood to Recommend | Lumin Creative | ServiceNow |
Pros | Lumin Creative | ServiceNow |
Cons | Lumin Creative | ServiceNow |
Likelihood to Renew | Lumin Creative No answers on this topic | ServiceNow |
Usability | Lumin Creative No answers on this topic | ServiceNow |
Reliability and Availability | Lumin Creative No answers on this topic | ServiceNow |
Performance | Lumin Creative No answers on this topic | ServiceNow |
Support Rating | Lumin Creative No answers on this topic | ServiceNow |
Online Training | Lumin Creative No answers on this topic | ServiceNow |
Implementation Rating | Lumin Creative No answers on this topic | ServiceNow |
Alternatives Considered | Lumin Creative | ServiceNow |
Scalability | Lumin Creative No answers on this topic | ServiceNow |
Return on Investment | Lumin Creative | ServiceNow |
ScreenShots | Answerbase Screenshots |